Mr. Tire Auto Service Centers

Reviews

• MB

  M B

  Dec 29, 2025
  3.0
  First At first, when I called to make an appointment, the person who answered the phone was only rushing to schedule the appointment and did not listen to what the customer needed. Also, my appointment was at 9:30 AM, and I arrived at 9:05. The person at customer service was very rude and angry with me and did not even greet me. He got upset with me just because I arrived early. However, the technician was very good and customer-friendly. He did a great job on my car and returned it to me in good condition. The only downside is that their prices are much higher compared to other places.
• WM

  Weini Maashio

  Dec 20, 2025
  1.0
  ⭐☆☆☆☆ Went to this Mr. Tire on Dec 20, 2025 (around 4–5 PM) to buy tires. The manager was rude An African older man , dismissive, and had loud audio playing, then told me to go to other shops instead of helping. When a White customer entered, his attitude changed immediately and he became polite and attentive. I left and received professional service elsewhere.I went 2 block a very nice American woman sold me tires and with 1 hour I got my new tires and gave me her B/card to call her if there is any thing she can do for me .This is unbelievableunbelivable in 2025 for this mentality! I fell sorry for him .
• KS

  Kevin Stroud

  Dec 19, 2025
  1.0
  Went to get a valve stem replaced on a tire and ended up with $1800 damage to my car. Apparently it slid off the lift with the door open and now drivers door is so torque out of shape it needs replacing. I will say the shop's insurance carrier has been very quick to handle it, but the inconvenience and time of now having to deal with a body shop is way more costly than the $35 valve stem (which they still charged me!). Accidents happen, but....
• LS

  Lawrence Sator

  Dec 18, 2025
  5.0
  We had a 5:30 PM appointment for an oil change, but due to unexpected evening traffic patterns, it became nearly impossible to arrive on time. Out of courtesy, we called ahead and spoke with CC, the manager and that decision made all the difference. CC was incredibly professional, empathetic, and accommodating. Truly a gentleman and a scholar. He extended grace during an unusual circumstance and went above and beyond by moving us to the front of the line. The level of customer service we received was bar none. There was also another staff member at the register with CC whose name I unfortunately didn’t catch tall and built like a pro basketball player. His presence, professionalism, and teamwork alongside CC were unmatched. Together, they created an experience that reflects excellence at every level. Mr. Tire of Burtonsville, MD will absolutely meet your automotive needs. Thank you, gentlemen you were truly lifesavers. Follow for more!! Lawrence
• KT

  Kunal Thapar

  Dec 2, 2025
  1.0
  On Friday, October 17th, 2025 around 9:30 AM, my 2013 Honda CRV stalled on the highway with the check engine, traction control, and power steering lights all on. I managed to get to a gas station and then got towed to Mr. Tire in Burtonsville, MD. Customer service was slow but they got me in. Manager Momodu Sesay later told me several items were needed to get the car running: oil change, camshaft sensor replacement, crankshaft sensor replacement, fuel system clean, and two new front tires due to a bubble. The estimate was around $2,000, which I accepted, and I was told everything would be done the next day. On Saturday, October 18th, I had to call at 3:32 PM for an update and was told the car would be ready. I arrived at 5:45 PM, and associate Tristan confirmed all work was complete and processed my payment of $2,105.61. My receipt was marked as an estimate, not a final invoice. When I started the car, the same warning lights were still on. I went back inside, and Tristan discovered the crankshaft sensor replacement was not done. This was framed as wanting me to “have my car as soon as possible,” even though it had been presented as necessary. They also still had my wheel lock key. I agreed to return for the service and did not request a refund for the $413.22 sensor job. Tristan added a note stating the crankshaft sensor had not been replaced and that they had ordered the correct one. I was told to call Sesay about delivery, which felt strange since I had already paid for a job that was incomplete. On October 22nd, Sesay told me the part was on backorder and admitted the shop “should have told” me this, even though I had spoken with him previously. Weeks passed with no updates. When I called again on November 14th, he first denied having my vehicle, then said the part might arrive “tomorrow,” contradicting earlier statements. He also added new explanations that had never been shared. After researching, I found the OEM (37500R40A01) easily available online with quick shipping, and widely used across Honda/Acura models up until 2019. My concerns are the lack of transparency, contradictory information, no urgency despite saying the repair was necessary, and uncertainty about being charged again for work already paid for. As of now, I have still not received a call about the part. I also have no final invoice, raising questions about my tire warranty. Attempts to contact Monro’s customer service were confusing and unhelpful. When I finally reached someone on November 28th, I was told the store couldn’t get the part because my car was “older,” which was false—two local dealerships had it in stock. When I asked for proof of outreach to Honda, the representative hung up. This entire process has been lengthy, unprofessional, and inconclusive. I have now requested a refund. I strongly recommend avoiding Monro mechanics due to the lack of ethics from store to corporate. Holding a customer’s money without completing the service is never acceptable.

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