Sunoco

Reviews

• AC

  Ace Glass Co.

  Jun 19, 2025
  2.0
  they need to inform the customer of pricing first my vehicle was towed there because it over heating i was charged $ 400 to replace a hose and some antifreeze you would think a good mechanic would inspect a $5 thermostat when a hose gets blown off i don't know how long it's going to last bottom line they connivingly never made me aware of any prices they said they ordered it from the dealer thats why it was expensive even if it was the case should not have been more than $50-$60 for it plus 1 hour give and take labor for the whole thing its not like customers these days cannot access labor prices from online such as aldata.com or others call your customers first buddy for prices seriously
• CT

  Candy Ty

  Nov 12, 2024
  1.0
  Do not go to them. I went to get a diagnostic for loud noise when i turned corners, and they told me I needed an alignment. They dont know what they talking about. Took it to the alignment shop, and nothing was wrong with the alignment. They will lie. I have been there before when Mike worked there and he was amazing. The new people are the worst. DO NOT GO THERE AT ALL!!!
• MB

  MindUr Business

  Jun 2, 2024
  1.0
  A week ago, I dropped my luxury vehicle off to get fixed At THE SUNOCO IN BOWIE, MD. (6799 LAUREL BOWIE RD, RIGHT ACCROSS THE STREET FROM BURGER KING) I went for a simple brake change. The mechanic (RAY) put my car into the bay immediately and started working on it. I then received a call that the roters look bad and I should change those too. I went and got the parts BRAND NEW from a reputable company and dropped it off within 30 minutes. RAY still had my car on the bay and he continued to work. This was 11 am by the time I brought the roters to RAY. I kept calling to get an update because more than 4 hours passed. The receptionist kept answering the phone and placing me on hold for extended periods of time. After 30 minutes of waiting on hold, I hung up and called back, I was placed on hold again. My car wasn’t ready until about 6pm that evening. ( that was the first red flag) Over the course of 5 days my brakes were squealing very loudly. It sounded like metal scraping against metal. I thought that the new parts needed time to set in but then the screeching got worse and I knew something wasn’t right. I called the Bowie Sunoco and spoke with the supposed manager(short middle eastern man with a long black ponytail), I described the situation and he asked me to come into the garage. It was 4:45 pm by the time we hung up, I got to the garage at 5:07 pm. I approached the manager and was expecting him to atleast look at the vehicle, no. He stated “You need to call the manufacturer because they sold you faulty parts.” I asked “how do you know that if you never took a look at the car?” Then he stated “Well it’s after hours.” I asked “Why did you ask me come then?” He had no answer. I then stated “proper customer service would’ve been to ask me to show up at a specific day and time being as though yall were closing.” He then said come back tomorrow… Tomorrow came and I drove my vehicle back to the shop. There was a different manager there now. RAY THE MECHANIC that originally did the repairs on my vehicle was there again. RAY asked me to wait while they checked the issue. RAYS diagnosis was that the roters I got were bad. They instructed me to go buy new parts and come back so they can change the roters again. They also were charging another brake replacement fee. Half of $135 I drove to store to buy the parts, I was gone for 15 minutes tops. By the time I came back RAY ,THE MECHANIC that was supposed to be repairing the vehicle, all of a sudden he went home an hour before they closed. Now they were asking me to keep my vehicle over the weekend and to pick it up on Monday. I said “How am I supposed to trust that when you just asked me to get parts but sent RAY THE MECHANIC home. (MAJOR RED FLAG) The manager that was there that day(a different middle Eastern man with a short cut about 5”8) He responded and said I can’t help you with your trust. At that point, I called another trusted mechanic so that he could take a look at my vehicle. MY MECHANIC disassembled the brakes and roter and put them back on the proper way. HE MADE CLEAR THAT NOTHING WAS WRONG WITH THOSE PARTS. RAY DOESNT KNOW WHAT HES DOING AND SHOULDN’T BE CHANGING BRAKES ON LUXURY VEHICLES. I drove off and the very loud squeal was no longer! I was saved a lot of time and money. Only thing left to do is return the parts they had me repurchase. I’ve gone to this location Over 10 years. I DEALT WITH MIKE WHO WAS THE FAMILY MECHANIC. Mike was very educated, honest and a good man. He took his work very seriously and was more concerned with helping the community. If you dropped your car off with Mike, it WILL GET FIXED. There’s no coming back a week later to say the repairs were faulty. Mike has since passed on, truly missed. The only thing that frustrates me is that they don’t care to uphold the integrity of Mikes good business practices. Majority of the people still going there for repairs are out of respect for the Reputation that Mike built. Rest in power Mike 🕊️ Im still monitoring the vehicle…
• TM

  Temisan Popo (MrPopo)

  Feb 5, 2023
  1.0
  terrrrrrrrible service! this new management is unbelievably unprofessional and their level of greed is unbelievable. They excessively charge you while also providing extremely slow service and to top it off they dont apologize or make accomodations in price. Im done with this company please go elsewhere.
• AB

  Andre B

  Sep 22, 2022
  1.0
  Not a good place to fix your car . Stay away from the mechanic Marcel

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