I scheduled a Roll by Goodyear mobile service appointment for 12/24 and was left waiting the entire day with no call, no text, no update, and no technician showing up. Customer service was closed, so I had no way to reach anyone. This was a complete failure in communication and professionalism.
After wasting an entire day, I was finally rescheduled a week later on 12/30 and offered a discount. They told me my new date was 12/29 which was also a false While I appreciate the concession, the fact remains: Goodyear failed to honor the original appointment and left me stranded without explanation.
As a paying customer, I expect reliability, transparency, and accountability. If Goodyear wants to keep customers, corporate needs to address these failures in their mobile service operations. I will escalate this directly to corporate and continue documenting my experience publicly until this is resolved properly. This may be the worse experience I have had in years with any company.
HB
Heloisa Bonetti
Jun 1, 2024
1.0
Phone number is wrong and came to the address and this shop does not even exist anymore! So annoying!!
RM
Rose MacLeod
Oct 25, 2019
5.0
Jihan from roll by Goodyear came 30 min earlier than expected, was ready to work, was very friendly, super fast, and confident. I really appreciated him just doing his job and saving me from a flat tire. I HIGHLY recommend Jihan from roll by Goodyear :)
AH
alfonso hernandez
Aug 19, 2019
5.0
Eliana was very helpful and knowledgeable she helped get me the right tires for my car and even got the tires to the closest location to me so I could get them install overall they did an awesome job definitely will get my services again 👍
Frequently Asked Questions About Roll by Goodyear - Closed
What types of payment does Roll by Goodyear accept?
Roll by Goodyear accepts American Express, Discover, MasterCard, and Visa.
Is Roll by Goodyear currently open for business?
Roll by Goodyear is currently closed as all days of the week are marked as closed.
Where is Roll by Goodyear located?
Roll by Goodyear is located at 4919 Elm Street, Bethesda, MD 20814, USA.
Does Roll by Goodyear offer mobile tire installation or delivery services?
Yes, Roll by Goodyear offers delivery and mobile tire installation services to customers.
Does Roll by Goodyear have wheelchair accessible facilities?
Yes, Roll by Goodyear has wheelchair accessible entrances and parking.
Can customers shop for tires in-store or use curbside pickup at Roll by Goodyear?
Yes, customers can shop in-store and use curbside pickup at Roll by Goodyear.
Are there nearby dining options to visit before or after getting tires at Roll by Goodyear?
Nearby dining options include Bethesda Barbecue Company for barbecue, Takogrill for sushi and Japanese cuisine, and Newton's Table for American food.
What nearby shopping destinations can customers explore near Roll by Goodyear?
Customers can visit Rowan The Shoppes at Bethesda for shopping including tattoo, piercing, and jewelry stores, as well as Pink Chicken for children's and women's clothing.
Are there medical or wellness facilities near Roll by Goodyear?
Yes, nearby medical and wellness facilities include OVME Bethesda Elm Street spa, Prime IV Hydration and Wellness spa, and GW Medical Faculty Associates doctors.
How can a customer contact Roll by Goodyear for inquiries or service appointments?
Customers can call Roll by Goodyear at +1 240-907-6462 (local and main phone) or the toll-free number +1 800-344-4502.