Enterprise Rent-A-Car

4.1
280 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Beltsville, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Baltimore Avenue location today.

Location

Enterprise Rent-A-Car
10981 Baltimore Ave, Beltsville, MD
20705, United States

Hours

Reviews

4.1
280 reviews
5 stars
180
4 stars
33
3 stars
17
2 stars
7
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some praised the staff for being friendly and accommodating, others reported unprofessional behavior and poor service experiences.

Vehicle Availability

Several customers expressed frustration over the lack of available vehicles despite having reservations, leading to delays and dissatisfaction.

Cleanliness and Condition

Many reviews highlighted the cleanliness and maintenance of the vehicles, although some customers reported receiving cars in poor condition.

Pricing Transparency

Customers appreciated transparent pricing with no hidden fees, but some expressed dissatisfaction with unexpected charges and surcharges.

Professionalism

While some staff members were commended for their professionalism, others were criticized for being rude or dismissive, impacting the overall customer experience.
  • LL
    Leta Lazarus
    Oct 11, 2025
    5.0
    I have had more than 20 years of good services with enterprise rental services
  • PF
    Patrice Furlow
    Sep 12, 2025
    1.0
    I’m so dissatisfied with the service and I never received my $100 hold returned.
  • EB
    Emelina Ayllon de Benalcazar
    Sep 9, 2025
    5.0
    The Route 1 Beltsville staff is very professional and friendly; everything was explained and understood. The vehicle we used was extremely comfortable. Highly recommended.
  • SS
    Soup
    Aug 14, 2025
    5.0
    Quick and easy. They are very accommodating to make sure you get the best vehicle in the best condition. The process was simple and smooth both renting and returning.
  • ST
    Steve Thomas
    Jul 29, 2025
    1.0
    The location in Beltsville md had the worst customer service. And it was the Manager involved. She tried to place me in a car whose windshield was covered in SAP. When I asked for it to be cleaned, she kept repeating haven't you ever had a car with SAP on it. I responded yes, but I cleaned the car up before driving. It was with real reluctance she placed me in another car. A shame having rented from enterprise for decades. After this experience I'm not sure I will give them another chance. Wanted to update my review. I talked with the area manager Joey, and he listened to what I said and made things right! Thanks Joey, will be renting from Enterprise next week

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Beltsville, MD?

Enterprise Rent-A-Car is located at 10981 Baltimore Ave, Beltsville, MD 20705.

What are the operating hours of Enterprise Rent-A-Car in Beltsville?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sunday.