Advance Auto Parts

3.8
258 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 10957 Baltimore Ave in Beltsville offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
10957 Baltimore Ave, Beltsville, MD
20705, United States

Hours

Reviews

3.8
258 reviews
5 stars
121
4 stars
52
3 stars
37
2 stars
11
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude or unhelpful service from staff, particularly from management.

Staff Knowledge

Many reviews highlight a lack of product knowledge among employees, leading to frustration for customers seeking assistance.

Service Speed

Customers frequently reported long wait times and slow service, especially at the register, indicating a need for more staff.

Product Availability

While some customers found what they needed, others expressed disappointment with stock levels and product quality.

Positive Experiences

Despite negative feedback, there are several mentions of friendly and helpful staff, particularly highlighting individual employees who provided excellent service.
  • RB
    Rafael BP
    Oct 10, 2025
    1.0
    The worker with the dreads is rude, doesnt even know how to speak properly to a customer nor ask for things in a manner way. I am customer looking for a good service, not asking things for free or anything.
  • BB
    BlackBimbo
    Aug 16, 2025
    1.0
    You guys need to check your team, one of your employees, and old white man working yesterday was completely disrespectful to my friends mother. She came to get her key fob replaced and asked for the service only for the man in question to respond with telling her she needs to open her key fob herself and turn his back to her to refer to her to another person as “this woman” while she was still standing in front of him and she had to go to another CUSTOMER for assistance. I don’t know if he felt like he could get away with saying something so disrespectful because she had an accent but newsflash, she understood perfectly to recount her story so if yall are going to hire racists/misogynists or whatever that guy was, at least make sure they’re able to properly service their customers when they clock in. Absolutely disgusting behavior and I hope it’s properly addressed within your company. Her recipt says she was finally serviced yesterday at 12:56 pm so if you actually care about your customers or this google review i hope there’s some type of meeting or reprimand
  • CC
    Craig
    Aug 10, 2025
    3.0
    They need more than one person working the register
  • DS
    Douglas Stone
    Jul 31, 2025
    1.0
    The manager, "Mike" is lazy, surly, uncooperative and all around discourteous. When my car broke down, he was anything but helpful or cooperative. Do not take your business here!!!
  • SC
    Syod Chillayah
    Jul 23, 2025
    1.0
    If you guys cant service the buyer just open a self checkout section!! The staff just dont care to entertain the customer who is waiting for 10mins for cashier. By mistake entered this store, never change, that is why I shop at autozone, MAKE LIFE SO EASIER!!

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*