Business Details
About
Auto Repair ShopAuto Body RepairAuto MaintenanceBrake Shop
Vince's Auto Repair provides auto maintenance including fluid replacements, diagnostics, engine and transmission services, and more to the Baltimore, MD area.
Location
Hours
Reviews
4.6
212 reviews
5 stars
180
4 stars
12
3 stars2
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the outstanding customer service, highlighting the staff's friendliness, honesty, and willingness to go above and beyond.
Quality of Work
Many reviews noted the high quality of repairs and thorough diagnostics, with several customers expressing satisfaction with the effectiveness of the services provided.
Trustworthiness
Numerous customers emphasized the honesty and integrity of the staff, stating they felt confident in the assessments and recommendations given without being upsold unnecessary services.
Pricing
While many found the prices reasonable, a few customers mentioned feeling that some services were overpriced, indicating a mixed perception of value.
Communication
Several reviews pointed out issues with communication, particularly regarding updates on repairs and timelines, suggesting room for improvement in this area.
- GWGreg WilkinsNov 30, 20251.0They never answered the phone 'I called 7 times in the same day
- GPGreg PearsonOct 18, 20255.0Outstanding customer service and quality work, Thanks Vince Auto Repair
- ACAmarie chiefsOct 17, 20255.0I went in for a rattling noise I heard near the passenger side of trunk but my van was driving good. It turned out to be my license plate coming loose. Silly me ! Ray put a few bolts in and didn't even charge me. Thank you for being honest and not telling me it has a major expensive problem it does not have.
- DSDominique SpencerSep 25, 20255.0I recently had an issue with my Fiat convertible top and took it to Vince and his team to hopefully find a solution. They were able to fix the problem within an hour. No hassle and no upselling! Seems like genuinely good people who want the best for their customers.
- KKKenieshaSep 8, 20255.0I was looking for a new place to get my vehicle taken care of after having a bad experience with another shop misleading me on the issues of my vehicle.. so I decided to shop around and found Vince on Google search and it was the best decision I could ever make coming here. From the customer service speaking with Vince to Tee who is amazing with her service to Ray who test drove my acura and knew exactly what was my issue the minute he heard the noise. When I say it matters to have people who truly love what they do and take time to listen to your needs as well.. you can tell they have over decades of experience in this business by how they handle you and their business. I feel at home coming here knowing that they will go above and beyond to meet your expectations. I can say I now have a new place for my vehicle and I will tell anybody to go here because here is where you matter! First time and returning customer here! Thank you Vince for you and your team!
Frequently Asked Questions About Vince's Auto Repair
Do I need an appointment for repairs or maintenance?
Appointments are recommended but not required.
How often do I really need to have my oil changed?
Oil change services are recommended every 5,000 miles.
Why do you have to change your motor oil regularly?
Motor oil service and maintenance is essential for the longevity of your vehicle.
Regular maintenance is a lengthy process. Why do we need it anyway?
Regular maintenance is needed to keep the vehicle operational, and to prevent unexpected breakdowns.
How can I obtain a copy of my service records?
We can email service records to our customers.
Do I need an appointment for repairs or maintenance at Vince's Auto Repair?
Appointments are recommended but not required for repairs or maintenance.
How often should I have my oil changed at Vince's Auto Repair?
Oil change services are recommended every 5,000 miles.
Why is it important to change motor oil regularly?
Regular motor oil service and maintenance are essential for the longevity of your vehicle.
Why is regular vehicle maintenance necessary?
Regular maintenance keeps the vehicle operational and helps prevent unexpected breakdowns.
How can I obtain a copy of my service records from Vince's Auto Repair?
Service records can be emailed to customers upon request.
Where is Vince's Auto Repair located?
Vince's Auto Repair is located at 6621 Belair Rd, Baltimore, MD 21206, USA.
What are the operating hours of Vince's Auto Repair?
The shop is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Are there any dining options near Vince's Auto Repair?
Yes, nearby dining options include Frank's Pizza and Pasta, Popeyes® Louisiana Kitchen, Overlea Diner, Killa Dogz, and New Chef Carry Out Restaurant, where you can enjoy a meal before or after your vehicle service.
What nearby services can customers access while visiting Vince's Auto Repair?
Customers can use nearby services such as UPS Access Point locations for courier and delivery needs, CVS Pharmacy for health and retail products, and LibertyX Bitcoin ATM for financial transactions.
What local attractions are near Vince's Auto Repair for customers to explore?
Nearby attractions include Coach House (a pub and bar), The Carroll School of Dance, Creative Impulse art school, and Helping Others Manifest Excellence-HOME community center, offering entertainment and community activities around your auto service visit.