Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & Accessories
Founded in 1961 by Leonard Smith, who had been in the auto glass and upholstery industry since 1948, and still run by the Smith family, Smith Auto Glass and Upholstery has consistently been the first choice of insurance agencies, automobile dealershi
Details
- Onsite servicesAvailable
Location
Hours
Reviews
4.5
135 reviews
5 stars
106
4 stars
13
3 stars2
2 stars
3
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their prompt service and willingness to accommodate needs.
Quality of Work
While most reviews noted good quality work, some customers reported issues with installation and workmanship, leading to dissatisfaction.
Pricing
Customers frequently mentioned competitive pricing, often noting that the costs were lower than those of larger competitors.
Communication
Several reviews indicated a lack of clear communication regarding appointment details and additional requirements, which led to frustration for some customers.
Timeliness
Many customers appreciated the quick turnaround for repairs, although a few experienced delays or issues with scheduling.
- AZAngelo Zaldivar4 days ago5.0If you are about to use safelite and are paying out of pocket for a windshield replacement don't do it!! Smith Auto Glass had great customer service with an immediate call back after an online quote and easy scheduling. They also replaced it for a third of the cost and still offer a great guarantee. I took it back to get the state inspection after replacement with no issues at all! Save yourself some money and use a quality local auto glass company instead of the big corporate companies like safelite that are looking to rip you off!
- GSGary SmolyakDec 22, 20255.0Had the misfortune of a rock hitting my windshield the other day. Got a quote over the phone and was able to have the work completed in under an hour same day. Very friendly staff and the best part, I can’t even see where the original crack was. Great work at a reasonable price!
- KLK LavinDec 18, 20255.0Got a next day appointment to replace my windshield and at a better price than others I tried. Staff is A+, nice folks. Would recommend to anyone.
- TSTyler ShoemakerOct 14, 20251.0I got my windshield replaced on my Subaru Crosstrek about a year ago. They could not give me an exact time for an appointment, so I had to leave it for half the day rather than wait on it. I did not initially see how poor the installation was, but later on a passenger pointed out spots around the inside of the windshield where the caulk was missing and the plastic of the interior appeared broken. The caulk was also not even applied to the outside of the windshield, and the plastic covers in the engine bay were not properly installed either. About a year later and I am sitting in a different auto glass shop who is replacing my windshield; the glass tech at the shop I am at now pointed out multiple problems with the installation and said the crack was definitely caused by improper installation. Edit: For clarification, the windshield had been cracked underneath of the windshield wiper for quite some time (the crack is on the inside of the glass and not caused by an impact), I just finally got around to getting it fixed as I will be shipping my car and it is required to be fixed before shipping it. In addition to what was previously mentioned, the new windshield technician that fixed my windshield and all of the deficiencies of the improper installation also noted that the technician at Smith Auto must not have known how to take off the plastic cover at the bottom of the windshield in the engine bay, because they broke every single one of the plastic clips that holds it on (which explains why I was unable to get it to stay down when I realize how bad the installation was). Furthermore, less than a month after getting my windshield replaced by Smith Auto, my car started to develop a mildew smell after rain (which had never happened before).
- JSJim SmithOct 7, 20255.0They replaced my passenger side rear window quickly and for an amazing price compared with other companies. This is a great local company.
Frequently Asked Questions About Smith Auto Glass
What services does Smith Auto Glass provide?
Smith Auto Glass offers auto glass repair and replacement, carpet dyeing, burn repair, and fabric dyeing services.
What are the business hours of Smith Auto Glass?
Smith Auto Glass is open Monday through Friday from 8:00 AM to 4:30 PM and is closed on Saturdays and Sundays.
Where is Smith Auto Glass located?
Smith Auto Glass is located at 42 N Caroline St, Baltimore, MD 21231, USA.
Which payment methods are accepted at Smith Auto Glass?
Smith Auto Glass accepts American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, Invoice, MasterCard, PayPal, and Visa.
Does Smith Auto Glass offer mobile or onsite services?
Yes, Smith Auto Glass provides mobile and drive-in auto glass services and onsite services are available.
How long has Smith Auto Glass been in business?
Smith Auto Glass was established in 1961 and has been a family-run business since then.
What areas does Smith Auto Glass serve?
Smith Auto Glass serves Baltimore City, Baltimore County, Harford County, Carroll County, and Anne Arundel County in Maryland.
What nearby places can customers visit when they come to Smith Auto Glass?
Customers can visit nearby places such as Broadway Overlook, an historical landmark; Roma Little Italy, an Italian restaurant; and Gallery 1448, a local art gallery and concert venue.
Are there dining options near Smith Auto Glass?
Yes, nearby dining options include Krispy King Pizza Store, Lucky Garden (a Chinese restaurant), Denny's diner, Nathan's Famous restaurant, and Slay Kitchen cafe.
How can nearby transit or service locations help customers visiting Smith Auto Glass?
Nearby service locations such as Exxon and BP gas stations and Metro by T-Mobile can assist customers with fuel, mobile services, or navigation, making visits to Smith Auto Glass more convenient.