LAZ Parking - Medco Redwood Street Garage

Reviews

• TT

  Travis Tracy

  Jan 9, 2026
  1.0
  My wife and I both work at UMMC and have had monthly parking passes to the Redwood Garage for many years. We have never had a problem with the parking arrangement until today. Since returning from maternity leave my wife works night shifts and no longer needs her parking pass. I returned it to the Transportation and Parking Office for her today but had made the mistake of entering the garage with her card, so when I left work today I could not leave the garage with my parking pass because it was not used to enter (a system they use to prevent people who work at the medical center from handing off parking passes to friends going to Orioles or Ravens games). However, when I explained the situation and kindly asked the parking attendant to let me exit he said he would not unless I paid a $30 lost parking ticket fee. I showed him my parking pass and the paperwork for the termination of my wife’s parking pass but he still would not let me exit. Every time I tried to say I made a mistake and mixed up the card I entered with, he shrugged his shoulders and said “oh well, it’s your mistake.” Essentially, he was extorting me for payment beyond what I already pay to park at this garage. I asked to speak to a manager and he said that the lady he could call wasn’t picking up. When I asked if there was anyone he could call above her or whose contact information he could give me, he refused to do so and walked away. I had to call the police before the attendant would call the owner of the garage, but even then the attendant took down my name and my parking pass number, threatening that the owner would let me out but would terminate my parking pass. So I guess I’ll show up to work Monday and not have parking when I have patients to care for. Who treats people this way? Especially healthcare workers. All I asked for was a little grace, compassion, and some help. Imagine if my wife and I showed up to the medical center and told our patients at their most vulnerable times, “oh well, sorry about your life threatening illness. We can’t help you unless you pay us more.”
• CG

  Cameron Gutgsell

  Oct 30, 2025
  1.0
  Not validating parking for UMMS
• SS

  Sewit S

  Oct 30, 2025
  1.0
  I needed a jump for my car battery, so roadside assistance had to briefly enter the garage. The attendant insisted that I pay for his entry, even though he was there for less than 10 minutes and didn’t park. She was unhelpful and completely unreasonable in trying to charge for a simple roadside assistance visit.
• JZ

  John Zeidler

  Nov 3, 2024
  1.0
  Loyal customer over 20 years. Previous monthly customer (Old Job). Oriole 20-30 Oriole/Raven games/year. New $50 Raven game charge is offensive
• TG

  Tonya Gross

  Oct 11, 2023
  1.0
  This is our "go to" parking garage when attending games or nearby concerts. We attended an Orioles playoff game. We prepaid for parking on their app (which I love). It took an hour to exit the garage due to traffic. Once I finally got to the exit gate, the attendant said I had to pay an additional $20 to exit because we stayed longer than what we pre-paid for. We stayed longer because we COULDNT exit. Ridiculous..

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