Jiffy Lube

4.3
418 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery Store
Jiffy Lube offers fast, quality oil changes performed by trained technicians in BALTIMORE. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
2105 E Joppa Rd, Baltimore, MD
21234, United States

Hours

Reviews

4.3
418 reviews
5 stars
294
4 stars
55
3 stars
10
2 stars
10
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor communication.

Service Quality

Several customers experienced issues with service quality, including incorrect oil changes and unnecessary upselling of services.

Efficiency

Many reviews noted long wait times and delays in service, with some customers expressing frustration over the time taken for simple tasks.

Professionalism

While some staff were described as professional and knowledgeable, others were criticized for unprofessional behavior and lack of organization.

Pricing Transparency

Customers reported inconsistencies in pricing and felt misled about costs, particularly regarding oil types and additional services.
  • SM
    sandra mansour
    Nov 13, 2025
    5.0
    This place is fast, efficient, and organized. They were more helpful on the phone than other places in the area in terms of telling me estimated wait times.
  • SG
    S Gordon
    Oct 31, 2025
    1.0
    Went by to get my worn out brake pads replaced. I had them replaced here before and was told that I would get free brake pads for life plus labor after 12K miles. I mentioned this to the check in person and she went to speak to the manager ... when she came back she said I would have to wait for several hours or I could come back in a couple of hours. I came back in a couple of hours and was again told it would be several hours, eventhough they had an open bay with a lift. It seems that they have no interest in actually honoring the brake pads for life warranty.
  • AC
    Abel Cortri
    Oct 17, 2025
    1.0
    Everyone was super rude, including the manager especially. Will never be back, customer service is not valued there, they talk bad about you behind the door as if you can’t hear then, super slow
  • KD
    Kathleen Dorsey
    Sep 29, 2025
    1.0
    I got was supposed to be an oil change a few weeks ago. The receipt said they put 5 quarts of oil in. My car started malfunctioning yesterday. Today i find out i need a new engine because there was no oil. It ruined the engine. I'll be calling the owner and if needed headquarters to compensate me for this. I thought i was being responsible for getting the oil change. Jiffy Lube was the irresponsible party. I am crushed.
  • RK
    Random Knowbody
    Sep 10, 2025
    5.0
    Great service and will definitely be back!

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service