Jiffy Lube

4.3
423 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery StoreJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in BALTIMORE. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
2105 E Joppa Rd, Baltimore, MD
21234, United States

Hours

Reviews

4.3
423 reviews
5 stars
297
4 stars
55
3 stars
10
2 stars
10
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some praising the staff's friendliness and professionalism, while others report rudeness and poor communication.

Pricing Transparency

Several customers expressed concerns about unexpected price increases and upselling practices, leading to feelings of deception.

Service Quality

While some reviews highlight quick and efficient service, others mention issues such as improper maintenance and lack of thoroughness in service.

Wait Times

Customers frequently noted long wait times, with some feeling that their time was not respected or that they were misled about service durations.
  • DB
    david blog
    3 days ago
    1.0
    I went in for any oil change yesterday, service was great and fast but perhaps a little too fast. This morning I was told that the hood was open on my car by a neighbor I was shock to hear this, upon checking I didn’t initially see it but it was pointed out to me where, I had heard a rattling noise when driving away but assumed it was due to a recently damage bumper. I called the store to let them know of there mistake and even told them about my damage bumper. I said if the technician wasn’t comfortable closing it I would have but to leave it open and not say anything was unacceptable. I was then met with excuses such as “we slam the hood when finished” , “maybe it was the damage to the car” clearly I wouldn’t be calling if it had been shut properly and there was no problem closing it this morning. There was no apology, no I’ll speak to the technician that preformed your service, just excuses. Which led me to leaving a review. Imagine if I had gotten on the highway. Previous bad reviews should have been my warning but I know now.
  • JL
    Jerome Lee
    Dec 9, 2025
    5.0
    Great Service
  • CR
    Charles Roberts
    Nov 30, 2025
    1.0
    I brought my vehicle in for a transmission fluid and filter change and the owner says $269.99 for this service. He says wait. I waited about one hour then they called my name and said it would be $419.00 with labor . I should've been informed of the full price before made to wait . Deceptive sales practice. I didn't change my request. You had me waiting a hour then told me a higher price. I said nothing about a gasket and your manager now says you don't offer changing transmission filter
  • SM
    sandra mansour
    Nov 13, 2025
    5.0
    This place is fast, efficient, and organized. They were more helpful on the phone than other places in the area in terms of telling me estimated wait times.
  • SG
    S Gordon
    Oct 31, 2025
    1.0
    Went by to get my worn out brake pads replaced. I had them replaced here before and was told that I would get free brake pads for life plus labor after 12K miles. I mentioned this to the check in person and she went to speak to the manager ... when she came back she said I would have to wait for several hours or I could come back in a couple of hours. I came back in a couple of hours and was again told it would be several hours, eventhough they had an open bay with a lift. It seems that they have no interest in actually honoring the brake pads for life warranty.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service