Enterprise Rent-A-Car

Reviews

• WW

  Wink

  Feb 24, 2026
  5.0
  I rented a vehicle from another company and it broke down. I called at the last minute and TK was empathetic and courteous. She was able to accommodate my needs and quickly ensured I was able to secure a vehicle. Please check out this location on Eastern Ave and Central. Tell TK I sent you. I'll definitely rent from this location again.
• AF

  anthony foster

  Feb 19, 2026
  4.0
  Friendly with good customer service Veronica and Tee the manager were very nice
• AS

  Andre' Soussan

  Feb 4, 2026
  1.0
  I need a receipt from last year. Please contact me
• PH

  Patrick Hefflinger

  Jan 5, 2026
  5.0
  I rented a car over the Christmas holiday and want to compliment TK on dealing with a tough situation with grace and sincerity. When I showed up to the location I found out the car I had reserved was not available, and in fact, the location was out of cars altogether as no one had returned the cars they were supposed to have. TK was put in an impossible situation, being the only member of the staff working the Monday of Christmas week and being without any cars. After two hours, TK was able to find me a car and get me on the road. Despite the car being an upgrade, she told me there would be no additional charge. Upon return, TK once again apologized and proactively discounted my rate because of the delay I experienced at the time. She did not need to do this, especially considering she had already given me a free upgrade, but it was very appreciated. TK handled the situation with grace and assisted the others who were in the same unfortunate situation. Enterprise corporate needs to do a better job of ensuring vehicles are delivered to the local branches when reservations have been made. Additionally Enterprise does not seem to have anywhere to leave a compliment based off a past experience, yet another disservice to their team members that should be corrected.
• JA

  Jill Anderson

  Jan 5, 2026
  5.0
  Best car rental customer service ever! They called a couple days in advance to confirm my rental. They didn't have the SUV I requested on the pick-up day (none had been returned in time) so they called first thing that morning to see if I would be satisfied with a smaller car. We required an SUV for luggage and four passengers so they brought a very nice one over from another location. I didn't need to video the condition of the rental as the agent did that with me. And, when we left an EZPass in the car, they held it for me until I could pick up. So much better than renting at BWI.

Frequently Asked Questions About Enterprise Rent-A-Car