Enterprise Rent-A-Car

4.1
758 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Baltimore, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Reservoir Hill location today.

Location

Enterprise Rent-A-Car
2630 Sisson Street, Baltimore, MD
21211, United States

Hours

Reviews

4.1
758 reviews
5 stars
464
4 stars
115
3 stars
43
2 stars
36
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and professional staff, several reported poor service experiences, including unhelpful responses and rude behavior from employees.

Reservation Issues

Numerous reviews highlighted problems with honoring reservations, including customers arriving to find no vehicles available despite prior confirmations.

Cleanliness and Vehicle Condition

Feedback varied on vehicle cleanliness, with some customers receiving clean cars while others reported dirty vehicles with damage.

Efficiency

Some customers noted long wait times and slow service, while others praised the quick and efficient rental process.
  • JC
    justin castro
    Dec 30, 2025
    3.0
    Nice people working there but the service is ridiculously slow
  • VP
    Vicki Proctor
    Dec 23, 2025
    1.0
    If I could give zero stars, I would. I reserved a vehicle a month in advance. I started calling to confirm 3 days in advance becasue I had time sensitive travel plans. each time they alluded to not honoring my reservation, saying they can't guarantee anything. Lo and behold on the day of the reservation I call, they say they will have the car but when I arrive they dont have it. They had me wait in there for an hour only to not be able to honor the reservation, just as I expected. This company needs to go out of business.
  • JG
    John Graham
    Dec 19, 2025
    5.0
    I’ve used Enterprise a number of times and am always happy to go back - helpful friendly staff and very clean cars.
  • MJ
    M J
    Dec 11, 2025
    5.0
    Every single employee here was awesome; a bunch of friendly, chill people who get the job done for you quickly without drama. Shout out to Joe especially, thanks for the ride Sir!! My rental was clean and brand new, and the insurance and enterprise handled everything for me together behind the scenes, so I have zero complaints.
  • MM
    Mani Mani
    Dec 4, 2025
    1.0
    This location isn’t the best. I get that people need jobs and do the best they can. The experience I had 12/02/2025 -12/03/2025 just wasn’t good. I waited over an hour for someone to come to the body shop when the girl arrived she looked overworked and frustrated. She stated they were short staff. She rushed the whole process I’m saw VEHICLE damage inside and out. She said it was fine and noted that the car had no damage which wasn’t true. She stated it had to be over 8inches which clearly it was. So at this point I’m just ready to leave because I have my toddler and I’m waiting for a very long time for someone to arrive. The car had issues I didn’t have it for 24hrs I called the very next day in the morning reported that it was having mechanical issues and soon as I got in the car the tire pressure light came on. while I’m driving the vehicle stops repeatedly. They gave me a dirty vehicle like I never should have agreed to drive off with it being desperate so I can’t do nothing but blame myself. When I arrive today they had me wait close to a hour to review the damage that I didn’t do and that was clear as day it was on the car already. I stated I haven’t been anywhere for this to even happen and the car still had a full tank of gas. The experience yesterday and today was horrible. I also have never rented a car and it was okay for the seats to be DIRTY AND STAINS. I’ve rented cars because and the cars are always CLEAN SEATS AND ALL. The second car I had today she went over what was damaged on the car but the first time I didn’t get that she told me not to Worry about it it’s not over 8inchs. How am I being held liable for something I didn’t do? Just smart mouths and no empathy I will never do business with this location again or probably now any enterprise. I was almost late picking up my son I was last person to leave after everyone got a vehicle that came after me. I’m going back in forth with them about a car that was jacked up when it arrived to me at the body shop. I’ve never experienced anything like this. Im a honest person and rented here before without an issue how is it this time I get bad service. The girl says we do business all the time with the body shop this never happened what does that have to do with me? Like who goes around just damaging stuff. Piss poor company.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Baltimore's Reservoir Hill?

Enterprise Rent-A-Car in Reservoir Hill offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

What are the operating hours of Enterprise Rent-A-Car at 2630 Sisson Street?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday to Sunday from 9:00 AM to 2:00 PM.