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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.2
(322 reviews)

Business Details

6902 Eastern Ave, Baltimore, MD
21224, United States
(410) 282-4211

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Baltimore, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dundalk Eastern Avenue location today.

Location

Enterprise Rent-A-Car
6902 Eastern Ave, Baltimore, MD
21224, United States

Hours

Reviews

4.2
322 reviews
5 stars
215
4 stars
41
3 stars
14
2 stars
9
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the staff for being friendly and helpful, several reviews highlighted poor service experiences, including rudeness and lack of assistance.

Vehicle Condition

Several customers reported issues with the cleanliness and maintenance of the vehicles, including receiving cars that were dirty or had mechanical issues.

Reservation Issues

There were multiple complaints about reservation mishaps, including unfulfilled reservations and miscommunication regarding vehicle availability.

Positive Experiences

Despite the negative feedback, many customers expressed satisfaction with their overall experience, citing quick service, friendly staff, and good vehicle selection.
  • MV
    Maria Ranieri Vitale
    Jan 23, 2026
    5.0
    If you're going to rent a car from Enterprise I love this location best. I've been renting there for at least 17 years. At the beginning it was twice or three times a month. But I still rent as often as I can. The little baby I picked up in PG county is now 18 years old and sometimes she wants to stay home with her mom. Anyway the staff is awesome, the cars or vehicles they have are great. They're always there to lend a hand with My Bluetooth and phone use. Very respectful and friendly. Always welcoming me in and hope to see you next time is always there when I come and go. For this past weekend I wish I took some pictures, but I didn't. I did just send something a few minutes ago. Thanks again
  • JG
    Judith Gloria
    Jan 15, 2026
    5.0
    It was great , very accommodating. Now I'm expecting to receive My 100.00 deposit
  • TC
    Takia Clayton
    Jan 3, 2026
    1.0
    I Totaled my car amd needed to get back to new jersey anf they would not assist me because I did not have a Major Credit and requested that I have a Maryland license when I am from NJ. I had to pay over 400 dollars for a Uber home.
  • MS
    morgan sumuel
    Dec 29, 2025
    1.0
    Giving -100 stars. Reserved a vehicle online. Got dropped off at the store, talked with Lauren at the front desk and gave her my ID. There was an issue with same day renting but Garret said we were good to go. For him to walk back to Lauren look at the screen to say I’m on a do not rent list. Btw rented last week but didn’t tell them that so i asked again and they both said I’m on the list. So walked 45 mins home to call customer service and they find nothing!!!! Call the store back to let them know one I’m military and on holiday leave and two I’ve lived overseas so it’s impossible and their response was SOMEONE USED MY INFORMATION TO RENT A CAR AND ARGUED WITH AN EMPLOYEE SO IM ON THE LIST. Call customer service again and they looked the LAST 5 YEARS and i haven’t rented. Last time was 2012, 13 years ago. Call the store again to talk to Lauren she then states oh im showing nothing you are good to rent. Absolutely not, complaint has been made on both of them and I’m just shocked. Will never rent from enterprise again and i will definitely be putting it in all military groups on fb, TikTok, twitter and instagram. Hope yall lose customers, and your welcome for serving our country.🫡
  • BW
    Bobby Winterroth
    Dec 19, 2025
    5.0
    Two thumbs up for the entire team enterprise! They were all very friendly and helpful in helping us get through a very difficult situation. We recently broke down on a highway and were stuck waiting for our truck to be fixed. They had us in a comparable truck and on our way in no time at all. Thank you all so much!

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Baltimore offer?

Enterprise Rent-A-Car in Baltimore offers a wide range of vehicles for rental, including cars, vans, and luxury cars, with flexible rental options and airport pick up services.

Where is Enterprise Rent-A-Car located in Baltimore, MD?

The Enterprise Rent-A-Car location is at 6902 Eastern Ave, Baltimore, MD 21224.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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