Enterprise Rent-A-Car

4.0
250 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
Get DirectionsCallWebsite

Business Details

1316-A Merritt Blvd., Baltimore, MD
21222, United States
(410) 282-9575
https://www.enterprise.com/en/car-rental/locations/us/md/baltimore-merritt-blvd-1849.html
GoogleFacebookTwitter

About

Car Rental AgencyVan Rental
Need a rental car in Baltimore, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Merritt Blvd. location today.

Location

Enterprise Rent-A-Car
1316-A Merritt Blvd., Baltimore, MD
21222, United States

Hours

Reviews

4.0
250 reviews
5 stars
153
4 stars
37
3 stars
12
2 stars
11
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and efficient service provided by staff members, highlighting specific employees for their outstanding support.

Vehicle Condition

Several reviews mentioned issues with the cleanliness and condition of the rental vehicles, including unpleasant odors and unclean interiors.

Communication Issues

Customers reported problems with communication regarding reservations, charges, and vehicle availability, leading to frustration and confusion.

Mixed Experiences

While many customers had positive experiences, some expressed dissatisfaction with specific interactions, particularly with management and handling of insurance rentals.

Quick Service

Many reviews noted the quick and efficient service during pickup and drop-off, contributing to a generally positive rental experience.
  • EH
    Eugene Hans
    Nov 3, 2025
    5.0
    Friendly and efficient service
  • LF
    Lynette Fletcher
    Oct 1, 2025
    5.0
    Great experience and outstanding customer service. Specific call out to Marcus, Johnny, and Hannah at the Dundalk Enterprise for all their help and great service. I also want to thank Rosalind at the Enterprise on rte 40 in Catonsville where I dropped off my rental car and who drove me to up my car. Great customer service all around. I will definitely recommend Enterprise to others! 5/5
  • ZC
    Zcam cam
    Sep 6, 2025
    5.0
    Always a positive experience
  • RJ
    Richard Bialek Jr
    Sep 3, 2025
    1.0
    I was unaware of the holiday drop off option and because of that was charged another full day .
  • AA
    Abby
    Aug 11, 2025
    2.0
    I called in advanced to see if I could switch out my sedan with SUV. Was told over the phone that was fine and I could come right then. When I showed up, he told me it would be 10/15 minutes. I waited almost a half hour and watched them take numerous customers while I waited. Ended up having to leave because I had to get back to work and I was transparent that I was on a timeline. I called back because I don’t like to leave bad reviews without seeking to understand first. I wanted to speak with someone to understand what I could have done on my end to make that process better and was basically told that experience is the standard but they would speak to their representatives to make sure they set better expectations. Super unprofessional… I have had fine experiences at other locations so I would just avoid this one. The manager was Jose.
Read more reviews on Google

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car on Merritt Blvd?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.

What are the operating hours of Enterprise Rent-A-Car Baltimore Merritt Blvd location?

The location is open Monday to Friday from 8 AM to 6 PM, and on Saturday from 9 AM to 2 PM. It is closed on Sundays.