Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Baltimore, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pimlico location today.
Location
Hours
Reviews
4.1
476 reviews
5 stars
299
4 stars
62
3 stars
29
2 stars
22
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting their attentiveness and helpfulness during the rental process.
Vehicle Condition
While most vehicles were reported as clean and well-maintained, some customers noted issues with specific cars, including cleanliness and maintenance problems.
Reservation Issues
Several reviews mentioned difficulties with reservations, including unavailability of reserved vehicles and poor communication regarding changes.
Staff Performance
Mixed feedback on staff performance; while some praised individual employees for their exceptional service, others reported rude behavior and lack of professionalism.
Overall Experience
Overall, many customers expressed satisfaction with their rental experience, though there were notable complaints about specific incidents and management.
- NNNMBmoreNov 12, 20251.0Would give zero stars, if that were an option. They were supposed to meet me at my auto body shop for pick-up, but never showed, never called to say they were running late. I was never even able to talk to anyone there as every time I called that location, I was immediately put on hold, no one ever picked up. By coincidence, there was an Enterprise guy from the York Road location at my car shop, there to pick up someone else. He was incredibly helpful, tried to sort things out for me. Even he could not get through to the Reisterstown location, but, looking into the inventory of various locations, said that they didn’t even have the car that was supposed to be reserved for me. I lost half a work day and had to postpone my car repairs because of Reisterstown Enterprise’s incompetence. The bar could not be lower if they tried.
- SCSchells CNov 9, 20255.0Excellent customer service and support especially when the repairs on my car were delayed.
- ABAlix BenjaminNov 8, 20255.0The whole staff was professional and super courteous. Highly recommended.
- MRMaurie RosenbergNov 5, 20255.0Entire Staff especially Michael Z have been great on multiple rentals now. Now my go-to rental in the area.
- NRNomi RudaOct 19, 20255.0Great place to rent a car when needed. I have rented 3 cars from them so far and I have not been happier! They are friendly and do everything in the power to get you on the road with a car that suits your needs and budget as quickly as possible.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Baltimore?
Enterprise Rent-A-Car is located at 6115 Reisterstown Rd, Baltimore, MD 21215.
What are the operating hours of Enterprise Rent-A-Car at the Pimlico location?
The Pimlico location is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 2:00 PM.
What types of vehicles can I rent from Enterprise Rent-A-Car in Baltimore?
You can rent cars, vans, luxury cars, and enjoy flexible rental options to suit your needs.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Baltimore?
You can reserve your rental car online through their website at https://www.enterprise.com/en/car-rental-locations/us/md/baltimore-pimlico-1817.html or visit http://enterprise.com/reserve.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment methods.
Does Enterprise Rent-A-Car Baltimore offer any discounts?
Yes, they offer discounts for active military members.
What nearby places can I visit after renting a car at Enterprise Rent-A-Car?
After renting a car, you might want to visit nearby places like Sparkle Car Wash for a car wash, or enjoy a meal at Goldies Seafood Carryout and Shell's Deli.
Are there any automotive services near Enterprise Rent-A-Car for vehicle maintenance?
Yes, nearby automotive service options include Shimz Cars for repairs, CarZone USA Service Center for tires, and R & A Auto Body Shop for auto body repairs.
Can I find gas stations near Enterprise Rent-A-Car in Baltimore?
Yes, there is a BP gas station close to the Enterprise location for your fueling needs.
Is Enterprise Rent-A-Car at Pimlico location accessible for English speakers?
Yes, the primary language spoken and serviced at the location is English.