Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Baltimore, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Heritage Toyota location today.
Location
Hours
Reviews
3.9
382 reviews
5 stars
228
4 stars
47
3 stars
23
2 stars
17
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, highlighting specific employees for their outstanding service.
Efficiency
Several reviews noted efficient service and prompt vehicle delivery, although some customers experienced long wait times due to understaffing.
Vehicle Condition
While many customers reported clean and well-maintained vehicles, there were complaints about receiving dirty cars and issues with vehicle maintenance.
Reservation Issues
Numerous customers expressed frustration with reservation management, including unavailability of reserved vehicles and poor communication regarding changes.
Mixed Experiences
Overall, experiences varied widely, with some customers having excellent interactions while others reported significant dissatisfaction with service and organization.
- CBConsuelo Brown-Dailey5 days ago5.0Door to door service out of this world
- AJATONEY BLAGMON JRDec 31, 20254.0GREAT CUSTOMER SERVICE, VERY HELPFUL AND FRIENDLY STAFF!!!
- RHRobin “RobonkeepingitrealJones” HarrisDec 17, 20255.0My Experience was Very Professional and Patience And With Kindness Taylor And Pete Thank yall so Much Happy Holiday Enterprise
- THTre HazelDec 2, 20255.0Tyler is amazing the whole staff is amazing come here!!! -(Wes)
- RSRonnie StewartNov 19, 20255.0Jebrel at Enterprise had outstanding customer service he was patient with helping me and another lady with our rental process. He was understanding and dedicated to taking care of the customers. He demonstrated professionalism on a high level. Jebrel is an example of great customer service and how business should be handled even amongst the other employees that work with Enterprise.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Baltimore offer?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury rentals to suit your needs.
Where is Enterprise Rent-A-Car located in Baltimore?
It is located at 1501 S Caton Ave, Baltimore, MD 21227, US, at the Heritage Toyota location.
What are the business hours for Enterprise Rent-A-Car on weekdays?
The rental center is open Monday through Friday from 7:30 AM to 5:00 PM.
Is Enterprise Rent-A-Car open on weekends?
Yes, Enterprise is open on Saturdays from 8:00 AM to 12:00 PM and closed on Sundays.
Does Enterprise Rent-A-Car offer airport pick-up service?
Yes, Enterprise provides airport pick-up service as part of its rental options.
Which payment methods are accepted at Enterprise Rent-A-Car Baltimore?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there discounts available for active military members at this Enterprise location?
Yes, this location offers discounts for active military personnel.
How can I make a reservation with Enterprise Rent-A-Car in Baltimore?
You can reserve a rental car online at their website or via the provided reservation URL.
What nearby places can I visit after picking up my rental car at Enterprise?
Nearby you can visit McKenzie's Restaurant for dining or the Rodeway Inn Baltimore Inner Harbor South for accommodations before or after your rental.
Is there a gas station near Enterprise Rent-A-Car in Baltimore?
Yes, there are nearby gas stations including Shell and DASH IN convenience store for fueling up your rental vehicle.
Where can I get automotive repairs close to Enterprise Rent-A-Car?
You can visit Heritage Body Shop, Toyota Certified Collision Center, or Russell Automotive, all located near the Enterprise location for vehicle repairs and services.