Business Details
About
Car DealerBMW DealerUsed Car Dealer
BMW of Catonsville supports all your BMW needs. Visit our website to check out our latest BMW lease and BMW service offers. Shop in-stock inventory or reserve your new BMW vehicle, view our extensive pre-owned selection, or schedule your BMW service appointment. Plus, get more than ever for your trade-in now at BMW of Catonsville.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
2,352 reviews
5 stars
2,052
4 stars
96
3 stars
38
2 stars24
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight exceptional customer service, particularly from sales representatives like Jae Lim, Benn Edwards, and Steve Yang, who are noted for their professionalism, patience, and genuine care for customers.
Sales Experience
Many customers reported a smooth and enjoyable car-buying process, with sales staff providing thorough explanations and accommodating customer needs without pressure.
Service Quality
The service department received mixed feedback; while some praised the professionalism and responsiveness of service advisors, others expressed dissatisfaction with upselling and communication issues.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences at the dealership, often recommending specific salespeople and the dealership as a whole for future purchases.
Concerns and Complaints
A few customers raised serious concerns about transparency and accountability, particularly regarding vehicle condition and service practices, indicating a need for improvement in these areas.
- ABA BNov 14, 20251.0Beware this dealership is selling garbage.. purchased a vehicle and couldn’t pass the inspection … dealer refused to repair try to split the fee with me … Also be cautious if your a minority or as prefer “global majority” my daughter over heard the dealer asking If I was black when in the waiting area during purchase … horrible disgusting people . I could say so much more.
- WCWen ChowNov 14, 20255.0I had an outstanding experience working with Steve Yang! From the moment I contacted the dealership, Steve made the entire car-buying process smooth, stress-free, and even enjoyable. He was friendly, knowledgeable, and incredibly patient—never pushy or rushed. Steve took the time to understand exactly what I was looking for and answered all of my questions with honesty and clarity. He provided great options within my budget and made sure I felt confident about my decision. His professionalism and genuine commitment to customer satisfaction truly set him apart. If you’re looking for a trustworthy, helpful, and all-around exceptional salesperson, I highly recommend Steve Yang. I couldn’t be happier with my new car or the service I received!
- JBJennifer BerarducciNov 10, 20255.0This is the second BMW X7 I’ve purchased from Benn Edwards, and once again, the entire process was outstanding. Benn made the negotiation quick and straightforward. We handled everything over email, and when I arrived at the dealership, all the paperwork was ready to go. They gave me a competitive offer on my trade-in, and I was in and out in under three hours, which is pretty incredible for a new car purchase. Benn’s professionalism, transparency, and respect for my time made the experience smooth and stress free. I highly recommend Benn and the Catonsville BMW team to anyone looking for an A+ car-buying experience. I’ll definitely be back when it’s time for my next one!
- SYSatish YKNov 9, 20255.0My search for a BMW started with comparing offers, but this dealership was truly exceptional from the start. Jae was the first to give me the best offer, making my choice easy and worry-free. The staff was welcoming, professional, and incredibly knowledgeable. Throughout the process, Jae went above and beyond to assist me. He answered all my questions honestly, provided outstanding customer service, and ensured that every detail was handled with care. His dedication and transparency made me feel confident and valued as a customer. I couldn’t be happier with my purchase and the entire experience at this dealership. If you're looking for a great deal and outstanding service, I wholeheartedly recommend this team. Thank you for making my BMW purchase memorable and enjoyable!
- SMScott MoranNov 6, 20255.0Big fan of Catonsville BMW! Neil is my service advisor and I won’t change. My 540 is at 80k+ miles. Starting to have normal wear and tear for a w with that age. With this week’s visit, the tech recommended a few items. Talking with Neil, he was reasonable with what actually matters and what we can wait til next visit to talk about. Most advisors would push to get a bunch done or bring you to a sales person to buy something new instead of dump money in a 5 y/o car. Neil knows I’m a customer for life because I know he’ll advise me to spend when I need, and hold off until something’s necessary. Can’t wait to start shopping for an X5 with the Catonsville team in a year or so!
Frequently Asked Questions About BMW of Catonsville
What services does BMW of Catonsville offer?
BMW of Catonsville offers vehicle sales including new and pre-owned BMWs, service appointments, lease offers, trade-in evaluations, and automotive repairs.
What are the opening hours of BMW of Catonsville?
The dealership is open Monday through Friday from 7:30 AM to 8:00 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays.
Where is BMW of Catonsville located?
BMW of Catonsville is located at 6700 Baltimore National Pike, Baltimore, MD 21228, United States.
Can I schedule a service appointment online for my BMW?
Yes, you can schedule your BMW service appointment online through their website's reservation page.
Does BMW of Catonsville provide pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for your convenience.
What payment methods are accepted at BMW of Catonsville?
BMW of Catonsville accepts check, debit card, credit card, and mobile NFC payments.
Is BMW of Catonsville wheelchair accessible?
Yes, the dealership features wheelchair accessible seating and restrooms.
Are there other car dealerships near BMW of Catonsville?
Yes, nearby car dealerships include Russel BMW, BMWDavid.com, Lux Auto Westminster, Russel Mazda, Russel Subaru, Mercedes-Benz of Catonsville, Koons Of Catonsville, Heritage Volkswagen Catonsville, Heritage Mazda Catonsville, and Mazda USA.
Are there any rental car services near BMW of Catonsville?
Yes, customers can find rental car services nearby at Hertz Rent A Car and Dollar Rent a Car, which can be convenient for transportation while their vehicle is serviced.
What local amenities are close to BMW of Catonsville for customers to visit?
Nearby amenities include Brothers Barber for grooming needs, Leather Interiors and Roomstyle Furniture & Mattress for shopping, and Retro Fitness for gym enthusiasts, offering customers options to explore before or after their visit.