Business Details
About
Truck DealerTruck Repair ShopTruck Parts Supplier
Baltimore Freightliner-Western Star is a full-service truck dealer in Baltimore, MD, specializing in new and used Freightliner and Western Star trucks. As a leading Freightliner truck dealer in Baltimore, MD, we also offer Sprinter vans and provide expert repair and maintenance for Detroit Diesel, Cummins, Caterpillar, and Mercedes-Benz engines. Our certified technicians, large parts inventory, and 20 service bays ensure fast, efficient service to keep your fleet moving. Conveniently located near I-95 and the Baltimore Beltway. Call today to schedule service, order parts, or explore our truck inventory.
Location
Baltimore Freightliner-Western Star
2723 Annapolis Rd, Baltimore, MD
21230, United States
Hours
Reviews
4.0
399 reviews
5 stars
238
4 stars
66
3 stars
23
2 stars
12
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, particularly in the parts department, while others reported poor communication and unprofessional behavior from some employees.
Parts Availability
The parts department received positive feedback for having a wide selection of parts available for quick pickup, although some customers experienced long wait times.
Service Efficiency
While some reviews highlighted quick turnaround times for repairs, many customers expressed frustration with slow service and lack of updates on their vehicle status.
Pricing Concerns
Several customers felt that the pricing for services was high, especially when repairs were not completed satisfactorily, leading to dissatisfaction with the value received.
Overall Experience
The business received mixed reviews, with some customers expressing loyalty and satisfaction, while others reported significant issues and vowed not to return.
- BHBrian HawkinsOct 28, 20255.0Amazing parts stock availability for same day pick up or delivery. Will call pick up area is the best way to get your parts order quickly. Very friendly parts representatives! Pat is extremely knowledgeable & really cares about helping us get the correct parts the 1st time every single time. Saving our customer precious downtime. Bruce, the parts manager, literally could not be more understanding, helpful & patient. Extremely refreshing, we look forward to a long relationship with Baltimore Freightliner Western Star. Thank you for all you do for all of us to keep America moving forward!
- BDBill DonnellOct 26, 20253.0Not easy to get too
- GLGiorgi LomidzeOct 15, 20251.0please stay away from them , I wish here was an option to rate 0 !
- AAAwanOct 10, 20255.0My Name is Malik I had problem with my DPF and stop there was worried that dealerships are expensive and some how I had no choice so they were help full Bill was helping me he is very Good and helpful so I appreciate they took my Truck in provided me Parking space and victor help me to go around the building and take me to Parking area very friendly Man and they finish fixing my Truck in 3 hrs I recommend this place 100% to every one don’t be scared they have big yard for ur trailer Good Team and owner of this place is lucky to have Great Team . Bill God bless u and ur Business
- PEPotomac ExpressSep 29, 20252.0They don't answer phone calls. You will be waiting for 30 minutes to order parts.
Frequently Asked Questions About Baltimore Freightliner-Western Star
What types of trucks does Baltimore Freightliner-Western Star specialize in?
Baltimore Freightliner-Western Star specializes in new and used Freightliner and Western Star trucks, as well as Sprinter vans.
What engine brands can Baltimore Freightliner-Western Star service and repair?
They provide expert repair and maintenance for Detroit Diesel, Cummins, Caterpillar, and Mercedes-Benz engines.
What are the service hours at Baltimore Freightliner-Western Star?
They are open Monday through Friday from 7:00 AM to 6:00 PM, and on Saturdays from 7:30 AM to 1:00 PM. They are closed Sundays.
How can customers schedule service or order parts at Baltimore Freightliner-Western Star?
Customers can call at +1 410-685-4474 or visit the contact page on their website to schedule service or order parts.
What payment options are accepted at Baltimore Freightliner-Western Star?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Where is Baltimore Freightliner-Western Star located and how accessible is it?
Located at 2723 Annapolis Rd, Baltimore, MD 21230, it is conveniently near I-95 and the Baltimore Beltway, making it easily accessible.
Are there any nearby repair shops where I can compare services with Baltimore Freightliner-Western Star?
Nearby repair shops include Dickinson Fleet Services, American Fleet Services, Robert Truck & Trailer Repair, and One Stop Truck And Trailer Repair.
What nearby public transit options can help me get to Baltimore Freightliner-Western Star?
The Light Rail-Cherry Hill train station is nearby, making public transit a convenient option to reach the dealership.
Are there dining options near Baltimore Freightliner-Western Star for customers waiting for service?
Yes, nearby dining options include Red Robin Gourmet Burgers, Berger Cookies, and Experience 1810, perfect for grabbing a meal while you wait.
Can customers find automotive parts and accessories near Baltimore Freightliner-Western Star?
Yes, nearby automotive parts and accessories can be found at locations like bp America and R&D Tires Inc.