Business Details
About
Truck DealerTruck Repair ShopTruck Parts Supplier
At Baltimore Freightliner-Western Star in Baltimore, MD, we specialize in truck sales and service, offering heavy-duty and medium-duty Freightliner trucks as well as Western Star trucks. As a family-owned truck dealer company since 1986, we provide trusted expertise in supplying OEM and aftermarket truck engine parts. Our services also include truck maintenance and repair, diagnostics, service advising, and warranty-related service assistance. We serve commercial truck owners and operators looking for reliable Freightliner truck dealer solutions and quality truck engine parts. Contact us today to discuss your truck needs or schedule service with our experienced team.
Location
Baltimore Freightliner-Western Star
2723 Annapolis Rd, Baltimore, MD
21230, United States
Hours
Reviews
4.0
405 reviews
5 stars
243
4 stars
66
3 stars
23
2 stars
12
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the knowledgeable and friendly staff, particularly in the parts department, while others reported poor communication and long wait times.
Parts Availability
The parts department received positive feedback for having a wide selection of parts and quick service, although some customers experienced delays and issues with ordering.
Service Quality
While some reviews highlighted excellent repair work and timely service, others criticized the service department for high costs, slow turnaround times, and incomplete repairs.
Mixed Experiences
Overall, customer experiences varied significantly, with some expressing satisfaction and loyalty, while others reported frustration and dissatisfaction with service and communication.
- MAMohhamed Albayari5 days ago5.0This guy he is professional and he’s very fast and he take care of us his name Paul
- AAAhmad5 days ago5.0Big thanks to Mr. Paul Knight at the Freightliner dealership. I came in to buy parts and he was outstanding—professional, friendly, fast, and very knowledgeable. He went out of his way to help and made the experience smooth from start to finish. This is the kind of service that keeps customers coming back.
- AGAmy GillissDec 12, 20255.0Parts guys are always knowledgeable and helpful. They can find what you need when no one else can!
- KKkiymoney12Dec 5, 20255.0I've been here numerous times and always had a good experience. The team that works there is knowledgeable and they've been able to find, or offer an alternative to pretty much every part I'd been looking for.
- BHBrian HawkinsOct 28, 20255.0Amazing parts stock availability for same day pick up or delivery. Will call pick up area is the best way to get your parts order quickly. Very friendly parts representatives! Pat is extremely knowledgeable & really cares about helping us get the correct parts the 1st time every single time. Saving our customer precious downtime. Bruce, the parts manager, literally could not be more understanding, helpful & patient. Extremely refreshing, we look forward to a long relationship with Baltimore Freightliner Western Star. Thank you for all you do for all of us to keep America moving forward!
Frequently Asked Questions About Baltimore Freightliner-Western Star
What types of trucks does Baltimore Freightliner-Western Star specialize in?
Baltimore Freightliner-Western Star specializes in new and used Freightliner and Western Star trucks, as well as Sprinter vans.
What engine brands can Baltimore Freightliner-Western Star service and repair?
They provide expert repair and maintenance for Detroit Diesel, Cummins, Caterpillar, and Mercedes-Benz engines.
What are the service hours at Baltimore Freightliner-Western Star?
They are open Monday through Friday from 7:00 AM to 6:00 PM, and on Saturdays from 7:30 AM to 1:00 PM. They are closed Sundays.
How can customers schedule service or order parts at Baltimore Freightliner-Western Star?
Customers can call at +1 410-685-4474 or visit the contact page on their website to schedule service or order parts.
What payment options are accepted at Baltimore Freightliner-Western Star?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Where is Baltimore Freightliner-Western Star located and how accessible is it?
Located at 2723 Annapolis Rd, Baltimore, MD 21230, it is conveniently near I-95 and the Baltimore Beltway, making it easily accessible.
Are there any nearby repair shops where I can compare services with Baltimore Freightliner-Western Star?
Nearby repair shops include Dickinson Fleet Services, American Fleet Services, Robert Truck & Trailer Repair, and One Stop Truck And Trailer Repair.
What nearby public transit options can help me get to Baltimore Freightliner-Western Star?
The Light Rail-Cherry Hill train station is nearby, making public transit a convenient option to reach the dealership.
Are there dining options near Baltimore Freightliner-Western Star for customers waiting for service?
Yes, nearby dining options include Red Robin Gourmet Burgers, Berger Cookies, and Experience 1810, perfect for grabbing a meal while you wait.
Can customers find automotive parts and accessories near Baltimore Freightliner-Western Star?
Yes, nearby automotive parts and accessories can be found at locations like bp America and R&D Tires Inc.