Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 5634 Baltimore National Pike in Baltimore offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
3.9
248 reviews
5 stars
127
4 stars
51
3 stars
23
2 stars
8
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are criticized for being rude or unprofessional.
Product Availability
Customers reported mixed experiences regarding product availability, with some finding what they needed while others faced issues with items being out of stock or incorrect.
Store Management
Several reviews highlighted the effectiveness of certain managers and employees, while others pointed out poor management practices leading to customer dissatisfaction.
Wait Times
Long wait times were frequently mentioned, with customers expressing frustration over delays in service and checkout.
Store Condition
The store's cleanliness and organization received mixed reviews, with some customers noting a messy environment that affected their shopping experience.
- MMMr. MisterNov 14, 20255.0Superb
- AAAngNov 12, 20251.0The worst customer service ever. The guy hung up on me 2 times. I was asking a question and he hung up. I called back he put me on hold. No one was in there because I was outside and I saw no one was in there. I am definitely reaching out to corporate office about this guy. Very very rude
- ARAaliyah ReedNov 10, 20251.0I visited your store in need of a replacement battery component. The store manager was initially kind and attentive. He came outside, asked me to pop my hood, and attempted to assist me. After inspecting what I needed, he gently laid my hood and proceeded to look for the correct part. He was unable to locate it and recommended that I visit AutoZone, which is located approximately 0.5 miles away. During my drive to AutoZone, my hood unexpectedly flew open in the middle of traffic. This was an extremely frightening and dangerous experience that nearly caused an accident. When I returned to the store to explain what happened, the manager denied any responsibility and insisted that he had properly closed my hood, placing the blame entirely on me. Since then, I have contacted customer service, who informed me that the district manager would reach out. That contact never occurred, and I have now reached out to the president of the company due to the seriousness of the situation. As a result of the hood not being secured, my vehicle sustained damage. The recent heavy rain has now caused electrical issues, leaving my car inoperable. This has directly impacted my ability to get to work and transport my children to school. I am requesting immediate attention to this matter, as the negligence displayed has created significant safety hazards, financial burdens, and disruptions to my daily life.
- MKMath KlinicAug 10, 20251.0I do not recommend this business to anyone. The customer service was extremely poor, and this was both my first and last visit. When I politely asked the cashier a question while he was away from the register, he responded with an unprofessional and rude attitude, instructing me to get in line — despite there being only one customer ahead of me. This behavior is unacceptable and reflects very poorly on the business.
- PLPete LittleJul 19, 20255.07/18/25 STORE #07143 Manager Mrs.Mayra Sanchez gets a 5 star thumbs up on your recruiting skills, l called the store last night in search of a radiator (kind of unusual part)Mr Rick Martinez answered the phone,which lead to the best customer service I ever had in an auto parts establishment ,he was as professional as it comes,he even went into his inventory to be sure the part was actually there ,the in store experience was just as good..IF CORPORATE IS READING THIS ,I HOPE THEY LOOK TO THIS STORE WHEN PROMOTIONS ARE BE DISPERSED. RICK MARTINEZ HAS MANAGER WRITTEN ALL OVER HIM. Thanks Pete Little
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts provide related to car batteries?
Advance Auto Parts offers free battery testing, free battery installation with purchase, and free battery recycling regardless of purchase. Exclusions may apply.
Can I recycle my used motor oil at Advance Auto Parts?
Yes, Advance Auto Parts recycles used motor oil free of charge. Exclusions may apply.
Does Advance Auto Parts install windshield wipers?
Yes, they will install windshield wipers for free with purchase. Exclusions may apply.
Can Advance Auto Parts check my engine's check engine light code?
Yes, Team Members will scan engine codes for you free of charge. Exclusions may apply.
What are Advance Auto Parts' store hours?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM and Sunday from 9:00 AM to 8:00 PM.
What payment methods are accepted at Advance Auto Parts?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts offer curbside pickup?
Yes, Advance Auto Parts provides curbside pickup services for customer convenience.
Are there wheelchair accessible entrances and parking at Advance Auto Parts?
Yes, the store has wheelchair accessible entrances and free wheelchair accessible parking.
What nearby places can I visit when I shop at Advance Auto Parts on Baltimore National Pike?
Nearby places include Subway for a quick meal, Rite Aid pharmacy for health and convenience needs, and M&T Bank for financial services, all within easy reach of the store.
How can I use nearby transit or services to access Advance Auto Parts?
You can easily find Advance Auto Parts near several local conveniences like the UPS Access Point for shipping needs and Metro by T-Mobile for mobile service, making your visit efficient and convenient.
Are there dining options near Advance Auto Parts for a meal before or after shopping?
Yes, nearby dining options include Tropical Smoothie Cafe for drinks and light fare, Loafers for fast food and casual dining, and Chan's Beijing Express for Asian cuisine.