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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(362 reviews)

Business Details

983 Beards Hill Rd, Aberdeen, MD
21001, United States
(410) 273-7711
https://www.enterprise.com/en/car-rental/locations/us/md/aberdeen-1811.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Aberdeen, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Aberdeen location today.

Location

Enterprise Rent-A-Car
983 Beards Hill Rd, Aberdeen, MD
21001, United States

Hours

Reviews

4.3
362 reviews
5 stars
258
4 stars
35
3 stars
18
2 stars
9
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and accommodating, with several specific mentions of exceptional service from individuals like Zach, Jordan, and Laurie.

Vehicle Condition

Several reviews highlighted issues with vehicle cleanliness and maintenance, with reports of dirty cars and vehicles needing repairs.

Reservation Issues

Customers reported problems with vehicle availability and management of reservations, including instances of not receiving the reserved vehicle type.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about poor service and unprofessional behavior from some staff members.
  • MP
    Mohammad Pharoan
    3 days ago
    1.0
    My experience with Enterprise in Aberdeen was not good. I made an appointment on the weekend to reserve a rental at 12pm. I had to wait in the office for about two hours past my appointment until one was available. When I received the rental, I later discovered in the evening that the tags on it were expired, I contacted the rental office in BWI airport and notified them of the issue. They were able to do a swap on my vehicle. This is unacceptable and should have not have happened.
  • RG
    Ricky Godbolt
    Feb 17, 2026
    5.0
    Great, friendly customer service. Clean and reliable cars.
  • SJ
    Sonja J
    Feb 17, 2026
    5.0
    The Enterprise location in Aberdeen, MD was great from start to finish. I didn’t have any problems with the service, but I did give them feedback on the car that I had. Enterprise should not utilize any Nissan vehicles for rentals. Nissans are not very fuel efficient and they are very finicky if you are not use to driving them.
  • WB
    William Blaine
    Jan 6, 2026
    1.0
    I can't give no stars for enterprise, my grand children was very very uncomfortable going down to Florida and while we was down there. It wasn't good at all... the locked heating and cooling system was locked up and never worked while my grand children froze and burnt up while in Florida. Plus couldn't see out the windows good because of the system not speading correctly..fogged windows on both sides
  • GG
    Glen Glass
    Nov 25, 2025
    5.0
    I just returned a nice Bronco here and the service was wonderful !! Zach was amazing - he help me and even gave me a ride to my car in Belcamp for free !!! I would definitely recommend Enterprise Rent a Car in Aberdeen ! Again Zack was professional and kind and fast ! I got amazing service ! Thanks and Happy Thanksgiving! Glen Glass 34a from Aberdeen !!

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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