Enterprise Rent-A-Car

Reviews

• AK

  Ankur Khare

  3 days ago
  5.0
  Helpful staff. Nice clean cars. I rent from this location regularly and never had issues getting the car.
• AC

  Anthony Chan

  Mar 26, 2026
  5.0
  Great team over here, super friendly and accommodating!! Highly recommend I did have issues with the hold process, I think something might need to be fixed when a call is being placed on hold (no music, just beeps for an indeterminate amount of time, I’d hang up after a while bc wasn’t sure if i was really on hold or my call went into some limbo state lmao). But honestly that’s not representative of their service
• BW

  Brody White

  Mar 18, 2026
  5.0
  Easy to deal with, quick in and out and on my way. Customer service is a 10/10. Had issues with the vehicle on my drive, and the situation was handled great.
• KP

  Kristen Phelps

  Feb 27, 2026
  5.0
  I recently rented from the Enterprise on Shrewsbury Street while my car was in for auto body repair; the staff at this location are really helpful and friendly, making the entire process very easy. They took care of everything with my insurance so all I had to to was pick up and return the car (and they were kind enough to drive me across the street to Franchi Brothers after I returned the rental so I didn't have to walk on the icy sidewalks). Great customer service and very personable staff!
• SC

  Steven Cheek

  Feb 24, 2026
  1.0
  I needed an Enterprise from this location during the repair of my vehicle at a local shop. The check in process was relatively quick and easy. Once I got the vehicle and began driving, I went to put something in the driver's side door pocket and noticed a loogie on the door panel. I decided to wash the car, but went to get fuel first. While fueling, I went to open the rear door (door was covered in salt) and my hand went into another loogie on the door handle. The car was absolutely disgusting in the condition that they gave it to me. I didn't say anything about the salt or the dirty interior because it's winter. The car was also driving oddly, so I checked the tire pressure to ensure that the tire pressure levels were normal. The passenger front tire was at 52psi. Much higher that the max listed on the tire. I put it back to the recommended pressure and the car began pulling to the right. Throughout the rental, the tire pressure in that tire continually dropped setting off the TPMS light. After returning the vehicle (in much better condition than they gave it to me in), I complained in the survey that they sent me. Darren, the manager at the location sent me a voicemail stating that he was embarrassed by how I received the vehicle and asked for a call back. I tried calling on numerous occasions only to be placed on hold immediately for no less than 15 minutes each time. Since this was a regular occurrence, I emailed him back and have yet to receive a response. I typically give people an opportunity to respond before leaving a negative mark on their business and this review is no exception. I'd say the better part of a month is a reasonable amount of time to get a response. Your website says "clean and sanitized" and I expect that. At the very least, give me a car that's safe. You guys weren't able to provide either of those. Please correct these things. I work with cars daily. This is something simple. Please correct it.

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