Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Worcester.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
444 reviews
5 stars
291
4 stars
56
3 stars
20
2 stars
15
1 star
62
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the staff for being friendly, knowledgeable, and professional, providing excellent service during their visits.
Speed of Service
While some customers experienced quick service, others reported long wait times, with several reviews indicating that the advertised 'instant' oil change was misleading.
Customer Experience
Positive experiences highlighted the helpfulness and attentiveness of staff, while negative reviews pointed to poor communication and unprofessional behavior.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that services were overpriced and that upselling tactics were used.
Inconsistency
There were mixed reviews regarding the consistency of service quality, with some customers reporting excellent experiences while others faced significant issues.
- LDLee Donohue2 days ago5.0There was a short wait for service but they got me in quick. The technician was polite and thorough but not pushy. They were quick, efficient and did a great job.
- SPSaint Louis PhenoDec 31, 20251.0I went there for service, but they did not print or provide me with the service sticker. I was also not given a receipt. Additionally, I requested a tire rotation, which was not performed. This is now my second negative experience. Many of the technicians appear to be very unprofessional and inattentive.
- MMMarie MDec 30, 20251.0Valvoline on Grafton St in Worcester is a very deceitful place. They offer three different types of oil ranging from $59 to over $100. I chose the most expensive one; however, there is no proof that they put that one in- you can’t watch them. They tried selling things that were not part of an oil change. When the sticker came, they only put 3000 for the next oil change due. According to the oil that I asked for, it should have been 7500-8000 miles. The guy said that the computer only allows 3000 miles. I’m sure they put in the $59 oil but charged me for the one that’s over $100. If they put the higher oil in, the computer should have allowed the higher mileage. Will never go back there again. I’ll stick to the small garages that are honest. Would not recommend anyone going there!
- NFNeca FestivalDec 16, 20255.0Stopped in this morning after starting my car and it making a weird noise no heat and the engine temp going straight to high. I pulled into valvoline and Pete- a new face here (previously from the tatnuck location ) immediately put me at ease. He had me pop my hood. Explained there was probably a bubble since I’d recently had a flush done at another place and he refilled my coolant and got rid of the bubble. He assured me it’s common and if it happens again to just come on back. I immediately felt safer and truly appreciate their kindness and clarity and speedy repair to get me back on the road for the rest of my holiday errands and travel. 🙏
- NRNicole RussellDec 11, 20255.0Amazing service! I went to get a simple oil change and I asked the wonderful tech Marcus if he maybe knew why the fan to my heater/ac was rattling and my mind was blown when he said maybe acorns (my last trip to Valvovline they had found a ton of acorns in my cabin air filter) He was able to grab most of them out of the fan for me. I am so so grateful to Marcus because with it being colder and not being able to fully turn on my heat, it was starting to drive me NUTS! Pun intended. Highly recommend!
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change in Worcester offer?
Valvoline Instant Oil Change in Worcester offers 15-minute stay-in-your-car oil changes along with a wide range of preventive vehicle maintenance services for all types of vehicles.
Where is Valvoline Instant Oil Change in Worcester located?
It is located at 861 Grafton Street, Worcester, MA 01604, USA.
What are the operating hours of Valvoline Instant Oil Change in Worcester?
Monday to Friday: 7:30 AM to 7:00 PM; Saturday: 8:00 AM to 6:00 PM; Sunday: 9:00 AM to 5:00 PM. It is closed on holidays such as November 27, 2025, and December 25, 2025.
Do I need an appointment for service at Valvoline Instant Oil Change?
No appointment is required; walk-ins are welcome for oil changes and other services.
What payment methods are accepted at Valvoline Instant Oil Change in Worcester?
They accept debit cards, credit cards, and mobile NFC payments.
How long has Valvoline Instant Oil Change been serving the Worcester area?
Valvoline Instant Oil Change has been serving the Worcester area since it opened on August 24, 2007.
Can I find food options near Valvoline Instant Oil Change in Worcester?
Yes, nearby food options include Honey Dew Donuts, Burger King, Taco Bell, Dunkin' Donuts, D'Angelo Grilled Sandwiches, and Subway, making it convenient to grab a meal before or after your vehicle service.
Are there nearby car care services close to Valvoline Instant Oil Change Worcester?
Yes, ScrubaDub Car Wash is nearby for car washing and detailing services, helping you keep your vehicle clean in addition to maintenance.
Are there fitness and recreational facilities near Valvoline Instant Oil Change Worcester?
Yes, Crunch Fitness gym and Soneca Brazilian Jiu Jitsu martial arts club are nearby if you want to combine vehicle maintenance with your workout or fitness training.
What is the official website for Valvoline Instant Oil Change in Worcester?
The official website is https://store.vioc.com/ma/worcester/861-grafton-street, where you can find information on services, hours, and special offers.