Enterprise Rent-A-Car

4.2
273 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Worcester, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Shrewsbury St location today.

Location

Enterprise Rent-A-Car
235 Shrewsbury St, Worcester, MA
01604, United States

Hours

Reviews

4.2
273 reviews
5 stars
190
4 stars
27
3 stars
16
2 stars
11
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Carlin and Kayla.

Vehicle Quality

Several reviews highlighted issues with vehicle cleanliness and maintenance, including dirty interiors and malfunctioning vehicles.

Reservation Issues

Numerous customers reported problems with reservations, including cars not being available despite confirmations and miscommunication regarding vehicle types.

Efficiency

While some customers experienced quick service, others noted long wait times for phone support and in-person assistance, indicating inconsistency in operational efficiency.

Overall Experience

The overall sentiment was mixed, with many positive experiences overshadowed by significant complaints regarding service quality and vehicle conditions.
  • SF
    Sheila Fulginiti
    Dec 23, 2025
    5.0
    Enterprise car rental on Shrewsbury Street is a great place to rent a vehicle. The staff at very attentive and accommodating to your needs.
  • RL
    R L
    Dec 16, 2025
    5.0
    Great service!
  • DH
    Donna Heidemann
    Dec 13, 2025
    5.0
    Professional, informative, helpful. Very pleased
  • RF
    Robert Ferullo
    Dec 2, 2025
    5.0
    I recently rented a car from Enterprise, and the experience was outstanding from start to finish. The staff was professional, friendly, and went out of their way to make the process smooth and stress-free. • Customer Service: The team greeted me warmly, explained all the rental options clearly, and answered my questions with patience. They made sure I felt confident about the rental agreement and the vehicle. • Vehicle Quality: The car was spotless, well-maintained, and drove like new. It was reliable throughout my trip, which gave me peace of mind. • Efficiency: Pickup and drop-off were quick and easy. I appreciated that there were no hidden surprises—everything was transparent and straightforward. • Value: The pricing was fair, and I felt I received excellent value for the quality of service and vehicle provided.
  • PV
    pat vancleave
    Nov 24, 2025
    5.0
    Go see Grant or Darren at Enterprise on Shrewsbury St. in Worcester, MA. They will definitely take VERY good care of you!!!

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Worcester, MA offer?

Enterprise Rent-A-Car offers a wide range of rental vehicles including cars, vans, luxury cars, and truck rentals, with flexible rental options and airport pickup service.

Where is Enterprise Rent-A-Car located in Worcester?

Enterprise Rent-A-Car is located at 235 Shrewsbury St, Worcester, MA 01604.