Enterprise Rent-A-Car

Reviews

• DD

  Dan D

  Nov 13, 2025
  5.0
  Rented 2 cars this year at this location. Customer service was friendly and helpful. Cars were clean with a full tank of gas. No problems, easy process
• MJ

  Manda Johnson

  Nov 11, 2025
  5.0
  Kayla was so helpful thru the process! And talk about amazing customer service. Highly recommend!
• LA

  Leticia Alves

  Oct 22, 2025
  2.0
  Made a reservation for a pick up at 6pm and when I got there 10 min before 6 they said the system was off already. I just don’t get why reserve it in the first place.
• KD

  Katherine Dudula

  Oct 17, 2025
  1.0
  I was told prior to renting they would have a vehicle like my Tacoma ready for me as I told them I had a work event and needed that kind of space for packing.When I arrived they had a huge truck ,far too big and costly so I opted for the jeep. I find dirt,food etc after adjusting the seats and I ask them to please clean it from the last renters .Next morning 4,00 a.m.Jeep does not start,alarm going off if you open the door unable to shut alarm off..Roadside gets the vehicle started with a pop out key.Following morning, same thing,4.00 a.m.Jeep not starting ,alarm going off.Roadside assistance tells me to get to a convince store somehow and buy a new battery for the key fob for thier vehicle !!!.They instruct to try to start with a pop out key and I go back to the sales dealership at 9.00 a.m. and they put a battery in the key fob and promise to call me at 5.00 p.m.to switch the vehicle.I did not receive a call, 6.00 p.m.The vehicle would not start again for 2 hours..Vehicle is showing on dashboard it does not recognize the key fob.Alarm going off.I then call roadside ,again the pop out key gets the jeep temporarily started.I tell them to bring me a vehicle,a small truck like I was originally told I would get,or even another jeep or similar that I had a work event this weekend and needed,to pack the vehicle Roadside assistance told me if I drove the faulty vehicle, with my gas money to Logan International Airport in Boston from Worcester they would switch it there . I am outraged. !!!This has been the biggest inconvenience and probably loss of work now that it's the weekend. Tomorrow back to the sales dealership.I will never use Enterprise again .Once it's 6pm until 9.am your out of luck if your vehicle breaks down.Ther is no way of getting a replacement vehicle unless of course you can make it to Logan Airpot in Boston. Have to say Nick has been helpful.
• AN

  Anna Nacnu

  Sep 29, 2025
  1.0
  I cannot and will not recommend this car rental place. I was treated badly by the girl on the desk. She flatly refused to look at my card and ID and refused me service. I went to another Car Rental company where I was able to rent a car smoothly. This is the first time I have ever made a complaint about a business, but I feel strongly that I should not let this experience pass. The girl who did this needs a reminder to treat ALL People Equally.

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