Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Worcester, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Shrewsbury St location today.
Location
Hours
Reviews
4.2
273 reviews
5 stars
190
4 stars
27
3 stars
16
2 stars
11
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Carlin and Kayla.
Vehicle Quality
Several reviews highlighted issues with vehicle cleanliness and maintenance, including dirty interiors and malfunctioning vehicles.
Reservation Issues
Numerous customers reported problems with reservations, including cars not being available despite confirmations and miscommunication regarding vehicle types.
Efficiency
While some customers experienced quick service, others noted long wait times for phone support and in-person assistance, indicating inconsistency in operational efficiency.
Overall Experience
The overall sentiment was mixed, with many positive experiences overshadowed by significant complaints regarding service quality and vehicle conditions.
- SFSheila FulginitiDec 23, 20255.0Enterprise car rental on Shrewsbury Street is a great place to rent a vehicle. The staff at very attentive and accommodating to your needs.
- RLR LDec 16, 20255.0Great service!
- DHDonna HeidemannDec 13, 20255.0Professional, informative, helpful. Very pleased
- RFRobert FerulloDec 2, 20255.0I recently rented a car from Enterprise, and the experience was outstanding from start to finish. The staff was professional, friendly, and went out of their way to make the process smooth and stress-free. • Customer Service: The team greeted me warmly, explained all the rental options clearly, and answered my questions with patience. They made sure I felt confident about the rental agreement and the vehicle. • Vehicle Quality: The car was spotless, well-maintained, and drove like new. It was reliable throughout my trip, which gave me peace of mind. • Efficiency: Pickup and drop-off were quick and easy. I appreciated that there were no hidden surprises—everything was transparent and straightforward. • Value: The pricing was fair, and I felt I received excellent value for the quality of service and vehicle provided.
- PVpat vancleaveNov 24, 20255.0Go see Grant or Darren at Enterprise on Shrewsbury St. in Worcester, MA. They will definitely take VERY good care of you!!!
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Worcester, MA offer?
Enterprise Rent-A-Car offers a wide range of rental vehicles including cars, vans, luxury cars, and truck rentals, with flexible rental options and airport pickup service.
Where is Enterprise Rent-A-Car located in Worcester?
Enterprise Rent-A-Car is located at 235 Shrewsbury St, Worcester, MA 01604.
What are the business hours for Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on weekends?
Enterprise Rent-A-Car is open on Saturdays from 9:00 AM to 1:00 PM and closed on Sundays.
How can I make a reservation with Enterprise Rent-A-Car Worcester?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/ma/worcester-shrewsbury-st-1051.html or call +1 508-752-4100.
What payment options does Enterprise Rent-A-Car accept?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car Worcester offer discounts for active military personnel?
Yes, this location offers discounts for active military members.
Are there any nearby restaurants where I can eat before or after renting a car?
Yes, nearby you will find Red Lantern Chinese & South East Asian Cuisine, Mexicali Mexican Grill, Mexicali Cantina Grill, British Beer Company, and Dell'Ovo's Kitchen among others.
What nearby places can I visit for entertainment near Enterprise Rent-A-Car?
You can visit the All Systems Go Esports Facility, which offers arcade games and entertainment, or check out bars like the British Beer Company and the 4th & 1 Sports Club for a fun time.
Is there any automotive repair or tire service nearby Enterprise Rent-A-Car Worcester?
Yes, East Side Napa Auto Care & Tire Center, Pat's Service Center, R & V Marrero Auto Repair, and Franchi Brothers Auto Body are nearby automotive repair and tire service providers.