Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Worcester, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Worcester location today.
Location
Hours
Reviews
4.2
332 reviews
5 stars
226
4 stars
38
3 stars
18
2 stars
7
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being helpful and professional, others reported rude behavior and unhelpfulness.
Reservation Issues
Numerous customers experienced problems with reservations, including last-minute cancellations and unavailability of reserved vehicles.
Vehicle Condition
Several reviews highlighted issues with the cleanliness and maintenance of the rental cars, with some vehicles reported as dirty or in poor condition.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences, particularly praising specific staff members for their exceptional service.
Communication Problems
Customers expressed frustration over poor communication regarding reservations and vehicle availability, leading to confusion and dissatisfaction.
- MCMartha CevallosOct 28, 20251.0Bad experience, the manager was not kind, I will not rent again
- RARahaf AghaOct 14, 20251.0I rented a car through Expedia, and Enterprise canceled my rental at the last minute — exactly 30 minutes before pick-up. They said they were sold out.
- JBJoyce BoadiOct 6, 20255.0Economically right. Representative was polite and pleasant
- RRRwan RwandaSep 26, 20251.0Erik the manager at Madison st in Worcester harassed me over and over and just couldn’t stop. We had a disagreement about a payment and he caught feelings instead of professionalism. He treated me like trash and kept following me around to move me out of the enterprise car while I had told him I was waiting for Uber to move my staff out. He hovered allover me continuously.
- SASamuel AbokoSep 26, 20255.0Enterprise is the best for everyone to go there for rentals. Thanks
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Worcester, MA?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is Enterprise Rent-A-Car located in Worcester?
The Enterprise Rent-A-Car is located at 75 Madison St, Worcester, MA 01608.
What are the operating hours for Enterprise Rent-A-Car in Worcester?
The rental office is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 1:00 PM.
Can I make a reservation online for a rental car at Enterprise Worcester?
Yes, you can reserve your rental car online through their website at https://www.enterprise.com/en/car-rental-locations/us/ma/downtown-worcester-1056.html
What payment methods are accepted at Enterprise Rent-A-Car in Worcester?
Enterprise accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any discounts?
Yes, Enterprise offers discounts for active military members.
Is Enterprise Rent-A-Car in Worcester woman-owned?
Yes, this Enterprise location is owned by women.
How can nearby public transit or locations help me access Enterprise Rent-A-Car in Worcester?
Enterprise Rent-A-Car is near local businesses like Guertin Graphics and City of Worcester services, making it easy to combine errands or pick up rentals when visiting these popular spots.
Are there dining options close to Enterprise Rent-A-Car in Worcester?
Yes, nearby restaurants such as George's Coney Island and La Reyna Express offer convenient dining options before or after you pick up your rental car.
Can I combine a visit to Enterprise Rent-A-Car with entertainment or shopping nearby?
Yes, you can check out local shops like Union Music and TCG House of Cards located close to Enterprise, perfect for music, hobbies, and crafts while you're in the area.