Many customers praised the friendly and knowledgeable staff, highlighting their willingness to help and provide excellent service.
Product Quality
Feedback on products was generally positive, with customers appreciating the quality and fair pricing of items purchased.
Communication Issues
Several reviews noted poor communication, particularly regarding order updates and responses to inquiries, leading to frustration for some customers.
Repair Services
While some customers had positive experiences with repairs, others reported issues with the quality of work and delays in service.
Sales Experience
Customers frequently mentioned positive experiences with sales representatives, particularly Priscilla Ferreira, who was noted for her helpfulness and responsiveness.
JJ
jljp48
1 day ago
5.0
Body cover ordered from Doug Russell Marine was as advertised. Very please with the quality, ordering process and follow up.
PH
Peter Hartman
Nov 13, 2025
5.0
Doug Russell found a vintage part for me. This was a part that i had been advised to "just replace" with a new system by almost everyone. Mr. Russell expended his time and effort to locate the part and I am fairly certain there was no profit for him. The part was important to me and I greatly appreciate his service and kindness. It was carefully packed for shipping and arrived in a timely manner in pristine condition.Everyone I spoke with at Doug Russell was courteous and helpful. Thank you for the great service!
JP
Jonathan Puhalski
Nov 7, 2025
5.0
In searching for a new Mercury outboard motor, I found Doug Russell Marine to have the best price available close to me.Though it was a 2+ hour drive it was well worth it. Greg Lemire was a pleasure to work with and seemed very knowledgeable about the product. While waiting to pick up my boat after the new motor installation I had a very nice chat with Doug Russell about boating and water skiing. He impressed me acknowledging the importance of finding good, qualified service crew. I would not hesitate to recommend Doug Russell Marine to all my boating friends.
EP
ed pisiakowski
Nov 4, 2025
5.0
Couldn’t be happier, they were very professional when I drop off the boat the install of the new motor was perfect. When I picked up the boat they walk me through all the features of the new motor
DJ
Doug Jameson
Oct 18, 2025
5.0
We had a bent propeller shaft on our 25 year old 4Winns Volvo Penta drive late in season here in Colorado, and were not successful in getting local service for repairs (too much repair backlog). We water ski and wanted to get back on the water. I found Doug Russell via google search, and was also referred to by a great 'old time' parts man whom I was sourcing for parts to repair. I spoke with Doug and he spent time to walk me through options. His company is focused on service, and less on sales; I was amazed at the consultative help he provided, both directly and the easy access from all of his team. Finally Exhausting all local options AND realizing the technical experience required for a competent rebuild, Doug asked if I had a pallet and if I thought I could remove the drive, wrap it in a blanket, put a plywood board on top, strap it down, and label in large letters "Do not top load". I had already looked at several YouTubes, so was confident I could loosen the 6 nuts, and support the drive to remove. So my son and I removed the unit. Doug found me a local freight forwarder (saving $300) and we put the pallet in the truck and off we went. Doug kept me informed of arrival and progress. We discussed my needs, and he worked the rebuild into his schedule to give us another week of water skiing before the water just gets too cold here. Upon receiving the repaired drive, he offered any phone support we needed to re-install. I compared his prices with other sources, and he was not only the lowest but fully disclosed fully itemized pricing, 'estimate' that was the final price. I cannot imagine I could find another comprable source to repair my drive, regardless of the time and effort I would have to put forth. The drive performs flawlessly at all the loading we could put power to the prop, the boat runs almost 10% faster, and there is no longer any vibration and nor awkward sounds when the drive is turned full left or full right. My background is Mechanical Engineering, and I definitely understand the critical tolerances of right angle gears and transmission of 200+ horsepower through a drive train. We found getting up a little easier, as a bonus, and that is welcomed when you are water skiing in your 70's.
Thank you Doug Russel, and crew. You are the BEST!!!
Frequently Asked Questions About Doug Russell Marine
What products and services does Doug Russell Marine offer?
Doug Russell Marine specializes in boat trailer sales, boat sales, boat products, parts, and services.
Where is Doug Russell Marine located?
Doug Russell Marine is located at 1 SW Cutoff, Worcester, MA 01604, US.
What are the business hours for Doug Russell Marine?
Doug Russell Marine is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.
What payment options are accepted at Doug Russell Marine?
Doug Russell Marine accepts American Express, Cash, Discover, MasterCard, PayPal, and Visa.
How can I contact Doug Russell Marine?
You can reach Doug Russell Marine by phone at +1 508-791-4917 or via email at info@dougrussell.com.
Does Doug Russell Marine provide any online resources or social media pages?
Yes, their website is https://www.dougrussell.com/ and they have a Facebook page at https://www.facebook.com/107389369305572.
Are there any nearby dining options close to Doug Russell Marine?
Yes, customers can enjoy dining at nearby places such as Food Works Chinese Food and Lounge, 99 Restaurants, Ninety Nine Restaurant, Parrot Pizza Worcester, Zhang's Food Works, Little Caesars Pizza, and Chuck E. Cheese.
What automotive services or businesses are located near Doug Russell Marine?
Nearby automotive-related places include Alliance Enterprises (automotive repair), J.J. Kane Auctioneers (car auction and automotive), Interauto (used car dealer), Lord Automotive, and LORD Automotive INC (automotive repair and car dealers).
Are there nearby facilities where I can handle banking or financial services when visiting Doug Russell Marine?
Yes, nearby financial services include Santander Bank US - ATM, Bitcoin ATM Teller Worcester - Coinhub, and LibertyX Bitcoin ATM for convenient banking and currency exchanges.
Does Doug Russell Marine offer delivery or in-store pickup options?
Yes, Doug Russell Marine provides both delivery and in-store pickup services.