Doug Russell Marine

4.1
185 reviews

About

Boat DealerBoat Repair ShopBoat Trailer Dealer
Boat Trailer Sales Boat Sales Boat Products Boat Parts Boat Services

Details

  • DeliveryAvailable
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Doug Russell Marine
1 SW Cutoff, Worcester, MA
01604, United States

Hours

Reviews

4.1
185 reviews
5 stars
130
4 stars
14
3 stars
5
2 stars
2
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, highlighting their willingness to help and provide excellent service.

Product Quality

Feedback on products was generally positive, with customers appreciating the quality and fair pricing of items purchased.

Communication Issues

Several reviews noted poor communication, particularly regarding order updates and responses to inquiries, leading to frustration for some customers.

Repair Services

While some customers had positive experiences with repairs, others reported issues with the quality of work and delays in service.

Sales Experience

Customers frequently mentioned positive experiences with sales representatives, particularly Priscilla Ferreira, who was noted for her helpfulness and responsiveness.
  • JJ
    jljp48
    1 day ago
    5.0
    Body cover ordered from Doug Russell Marine was as advertised. Very please with the quality, ordering process and follow up.
  • PH
    Peter Hartman
    Nov 13, 2025
    5.0
    Doug Russell found a vintage part for me. This was a part that i had been advised to "just replace" with a new system by almost everyone. Mr. Russell expended his time and effort to locate the part and I am fairly certain there was no profit for him. The part was important to me and I greatly appreciate his service and kindness. It was carefully packed for shipping and arrived in a timely manner in pristine condition.Everyone I spoke with at Doug Russell was courteous and helpful. Thank you for the great service!
  • JP
    Jonathan Puhalski
    Nov 7, 2025
    5.0
    In searching for a new Mercury outboard motor, I found Doug Russell Marine to have the best price available close to me.Though it was a 2+ hour drive it was well worth it. Greg Lemire was a pleasure to work with and seemed very knowledgeable about the product. While waiting to pick up my boat after the new motor installation I had a very nice chat with Doug Russell about boating and water skiing. He impressed me acknowledging the importance of finding good, qualified service crew. I would not hesitate to recommend Doug Russell Marine to all my boating friends.
  • EP
    ed pisiakowski
    Nov 4, 2025
    5.0
    Couldn’t be happier, they were very professional when I drop off the boat the install of the new motor was perfect. When I picked up the boat they walk me through all the features of the new motor
  • DJ
    Doug Jameson
    Oct 18, 2025
    5.0
    We had a bent propeller shaft on our 25 year old 4Winns Volvo Penta drive late in season here in Colorado, and were not successful in getting local service for repairs (too much repair backlog). We water ski and wanted to get back on the water. I found Doug Russell via google search, and was also referred to by a great 'old time' parts man whom I was sourcing for parts to repair. I spoke with Doug and he spent time to walk me through options. His company is focused on service, and less on sales; I was amazed at the consultative help he provided, both directly and the easy access from all of his team. Finally Exhausting all local options AND realizing the technical experience required for a competent rebuild, Doug asked if I had a pallet and if I thought I could remove the drive, wrap it in a blanket, put a plywood board on top, strap it down, and label in large letters "Do not top load". I had already looked at several YouTubes, so was confident I could loosen the 6 nuts, and support the drive to remove. So my son and I removed the unit. Doug found me a local freight forwarder (saving $300) and we put the pallet in the truck and off we went. Doug kept me informed of arrival and progress. We discussed my needs, and he worked the rebuild into his schedule to give us another week of water skiing before the water just gets too cold here. Upon receiving the repaired drive, he offered any phone support we needed to re-install. I compared his prices with other sources, and he was not only the lowest but fully disclosed fully itemized pricing, 'estimate' that was the final price. I cannot imagine I could find another comprable source to repair my drive, regardless of the time and effort I would have to put forth. The drive performs flawlessly at all the loading we could put power to the prop, the boat runs almost 10% faster, and there is no longer any vibration and nor awkward sounds when the drive is turned full left or full right. My background is Mechanical Engineering, and I definitely understand the critical tolerances of right angle gears and transmission of 200+ horsepower through a drive train. We found getting up a little easier, as a bonus, and that is welcomed when you are water skiing in your 70's. Thank you Doug Russel, and crew. You are the BEST!!!

Frequently Asked Questions About Doug Russell Marine

What products and services does Doug Russell Marine offer?

Doug Russell Marine specializes in boat trailer sales, boat sales, boat products, parts, and services.

Where is Doug Russell Marine located?

Doug Russell Marine is located at 1 SW Cutoff, Worcester, MA 01604, US.