Many customers praised the friendly and helpful staff, particularly highlighting the owner Doug Russell and salesperson Priscilla Ferreira for their exceptional service.
Product Quality
Customers reported satisfaction with the quality of products purchased, including engines and parts, although there were some complaints about specific items.
Shipping and Delivery
Quick and reliable shipping was frequently mentioned, with many customers receiving their orders faster than expected.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding communication issues and problems with specific products, indicating inconsistency in service.
DW
Dane Weiss
3 days ago
5.0
Very knowledgeable and fair pricing, shipping is fast and eaay I would definitely recommend
JF
Joe Flinn
Feb 6, 2026
5.0
The folks at Doug Russell Marine are totally customer focused. I purchased a Mercury outboard motor, and it was promptly shipped. The cost of shipping was far less than I had imagined for a 2700 mile trip. It was delivered as promised so they also choose a quality freight company to deliver it. Good reliable marine dealers are hard to find. You can't go wrong with Doug Russell Marine.
Frequently Asked Questions About Doug Russell Marine
What products and services does Doug Russell Marine offer?
Doug Russell Marine specializes in boat trailer sales, boat sales, boat products, parts, and services.
Where is Doug Russell Marine located?
Doug Russell Marine is located at 1 SW Cutoff, Worcester, MA 01604, US.
What are the business hours for Doug Russell Marine?
Doug Russell Marine is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.
What payment options are accepted at Doug Russell Marine?
Doug Russell Marine accepts American Express, Cash, Discover, MasterCard, PayPal, and Visa.
How can I contact Doug Russell Marine?
You can reach Doug Russell Marine by phone at +1 508-791-4917 or via email at info@dougrussell.com.
Does Doug Russell Marine provide any online resources or social media pages?
Yes, their website is https://www.dougrussell.com/ and they have a Facebook page at https://www.facebook.com/107389369305572.
Are there any nearby dining options close to Doug Russell Marine?
Yes, customers can enjoy dining at nearby places such as Food Works Chinese Food and Lounge, 99 Restaurants, Ninety Nine Restaurant, Parrot Pizza Worcester, Zhang's Food Works, Little Caesars Pizza, and Chuck E. Cheese.
What automotive services or businesses are located near Doug Russell Marine?
Nearby automotive-related places include Alliance Enterprises (automotive repair), J.J. Kane Auctioneers (car auction and automotive), Interauto (used car dealer), Lord Automotive, and LORD Automotive INC (automotive repair and car dealers).
Are there nearby facilities where I can handle banking or financial services when visiting Doug Russell Marine?
Yes, nearby financial services include Santander Bank US - ATM, Bitcoin ATM Teller Worcester - Coinhub, and LibertyX Bitcoin ATM for convenient banking and currency exchanges.
Does Doug Russell Marine offer delivery or in-store pickup options?
Yes, Doug Russell Marine provides both delivery and in-store pickup services.
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