Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Grafton Street in Worcester, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Worcester, MA or call us at (508) 799-0646.
Mixed reviews on customer service; some employees were praised for their helpfulness and knowledge, while others were criticized for being rude and unhelpful.
Staff Knowledge
Several customers noted that staff members were knowledgeable about products and provided helpful advice, particularly in diagnosing car issues.
Store Experience
The store was generally described as clean and well-stocked, but some customers reported negative experiences with staff attitudes.
Product Availability
Customers appreciated the availability of various auto parts and tools, with many finding what they needed without issue.
RW
Renato Willian
Feb 1, 2026
5.0
Lorenzo was nice with me Excellent care, friendly and educated
TL
Tricia Leary
Jan 5, 2026
1.0
I went to AutoZone on Grafton Street today. I felt like I was bothering the staff with a request to check my battery. The woman who did check it, complained about opening the hood of my car because she didn’t want to break a nail. She found that I did need a new battery, and then asked her co-worker if he could put a new one in for me, he rolled his eyes and said “I think so” I asked if he was sure, and he very rudely said “well I need to look at your car”, I told him I was all set and got my new battery elsewhere. I could hear them laughing as I walked out. I will never go there again. One star is too many.
SC
sayge crete
Dec 28, 2025
1.0
I bought new wild shield wipers for my 2021 jeep Cherokee and they 2 kids that I asked help to put them didn’t take off the plastic piece and they also put them on opposite so the passenger side hung over the side and and wouldn’t work I just had to take them off and put them on the correct way
HC
HandMdiys Channel
Dec 5, 2025
5.0
They usually know their stuff
AG
arries grey
Sep 11, 2025
5.0
I went to autozone this morning not sure about my battery. I had immediate service with a smile from Claudia I described what was going Claudia grabbed her meter and gave me options. I took her advice and purchased a new battery it was installed it and has a 4 year warranty. Her customer service was level was above and beyond but I so appreciated 👏🏾 her and her professionalism. Thank you Claudia 😊 🙏🏾