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AutoZone Auto Parts

4.2
(300 reviews)

Business Details

983 Grafton St, Worcester, MA
01604, United States
(508) 799-0646
https://www.autozone.com/locations/ma/worcester/983-grafton-st.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Grafton Street in Worcester, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Worcester, MA or call us at (508) 799-0646.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
983 Grafton St, Worcester, MA
01604, United States

Hours

Reviews

4.2
300 reviews
5 stars
178
4 stars
62
3 stars
20
2 stars
10
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees were praised for their helpfulness and knowledge, while others were criticized for being rude and unhelpful.

Staff Knowledge

Several customers noted that staff members were knowledgeable about products and provided helpful advice, particularly in diagnosing car issues.

Store Experience

The store was generally described as clean and well-stocked, but some customers reported negative experiences with staff attitudes.

Product Availability

Customers appreciated the availability of various auto parts and tools, with many finding what they needed without issue.
  • RW
    Renato Willian
    Feb 1, 2026
    5.0
    Lorenzo was nice with me Excellent care, friendly and educated
  • TL
    Tricia Leary
    Jan 5, 2026
    1.0
    I went to AutoZone on Grafton Street today. I felt like I was bothering the staff with a request to check my battery. The woman who did check it, complained about opening the hood of my car because she didn’t want to break a nail. She found that I did need a new battery, and then asked her co-worker if he could put a new one in for me, he rolled his eyes and said “I think so” I asked if he was sure, and he very rudely said “well I need to look at your car”, I told him I was all set and got my new battery elsewhere. I could hear them laughing as I walked out. I will never go there again. One star is too many.
  • SC
    sayge crete
    Dec 28, 2025
    1.0
    I bought new wild shield wipers for my 2021 jeep Cherokee and they 2 kids that I asked help to put them didn’t take off the plastic piece and they also put them on opposite so the passenger side hung over the side and and wouldn’t work I just had to take them off and put them on the correct way
  • HC
    HandMdiys Channel
    Dec 5, 2025
    5.0
    They usually know their stuff
  • AG
    arries grey
    Sep 11, 2025
    5.0
    I went to autozone this morning not sure about my battery. I had immediate service with a smile from Claudia I described what was going Claudia grabbed her meter and gave me options. I took her advice and purchased a new battery it was installed it and has a 4 year warranty. Her customer service was level was above and beyond but I so appreciated 👏🏾 her and her professionalism. Thank you Claudia 😊 🙏🏾

Frequently Asked Questions About AutoZone Auto Parts

What are the regular business hours for AutoZone Auto Parts on weekdays?

AutoZone Auto Parts in Worcester, MA is open Monday through Friday from 7:30 AM to 9:00 PM.

Is AutoZone Auto Parts open on weekends, and what are the hours?

Yes, it is open on Saturdays from 7:30 AM to 8:00 PM and on Sundays from 8:00 AM to 8:00 PM.

Brand Certified Facts from AutoZone Auto Parts

AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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