AutoZone Auto Parts

4.3
357 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Lincoln Street in Worcester, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Worcester, MA or call us at (508) 852-4160.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
560 Lincoln St, Worcester, MA
01605, United States

Hours

Reviews

4.3
357 reviews
5 stars
213
4 stars
82
3 stars
35
2 stars
7
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Anthony and Warren for their exceptional service.

Product Quality

Some customers expressed dissatisfaction with the quality of certain products, noting that cheaper parts were often poorly made.

Store Organization

Several reviews mentioned issues with disorganization and slow checkout processes, indicating a need for improved efficiency.

Mixed Experiences

While many customers had positive interactions, there were also reports of rude or unprofessional behavior from some staff members, leading to inconsistent service.

Helpful Assistance

Customers appreciated the assistance provided by staff in finding and installing parts, especially for those unfamiliar with automotive needs.
  • EL
    Eric Ledoux
    Oct 9, 2025
    1.0
    Self checkout if the work is too complicated.
  • CL
    Christopher Lazarick
    Oct 8, 2025
    5.0
    Friendly Staff, Helping Customers find their Products
  • RD
    Reannan Donofrio
    Oct 6, 2025
    5.0
    Very helpful with everything I needed
  • TI
    Thomas I
    Sep 21, 2025
    4.0
    What I expected, their brand parts are cheap but they are cheaply made as well.
  • ES
    Edinelson Santos
    Aug 8, 2025
    2.0
    I went inside and purchased a set of Spark plugs for my Toyota RAV4 which later I found out they sold me the cheapest one, and they only had the most expensive ones but they none in between. I found it a bit strange so I asked for either an even exchange or a refund . The guy that attended me was very odd, so he took my item left it at the desk, I decided not to buy anything so I asked for refund. The cashier’s guy that assisted me told me he processed the refund and that I should get it in a few days. So I asked him is there a receipt to proof that it was credited to my account, he answered yes that I would get it in a few day's mind you he hasn’t giving me a receipt confirming of the credit. This guys didn’t even print the receipt never processed it. He closed the computer, when I asked him for the receipt of the credit he got nervous, so he kept me there for like 7 minutes so I asked for a supervisor i had to explain everything all over again, I finally got my credit back for the return I did. Also I put my phone on the table just to get my mind of off it for a second, before I know another employee comes to the desk I’m getting serviced on he comes over and tries to take over my space by assisting someone else but my phone is on the table mind you he knows I’m being served by his other coworker. So I told him to step away from the desk because I’m standing there my phone and keys are on top of the table. I got really upset and told hi I'm to never do that again! So he backed off! But all of this run-around over a return. I don't recommend this store. They were super unorganized and unprofessional.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours of AutoZone Auto Parts in Worcester?

AutoZone Auto Parts in Worcester is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup or delivery services?

Yes, AutoZone Worcester provides both in-store pickup and same-day delivery services.