Kelly Nissan of Woburn

Reviews

• DB

  Daniel Buhay

  1 day ago
  1.0
  I bought a Nissan Altima December 2022. After 7 months we had to get a new battery, 11 months we have a problem with the detector and this week we have to get new breaks? It's absolutely ridiculous. Our Nissan Altima belt broke two weeks ago, last week our head gasket went and we need a new engine. In addition, we are on our THIRD battery. We have a 7 year, 100K warranty. When I reached out about this, they told me there was no guarantee that the warranty would cover. We would have to gather all our documents - which would be fine. But to not have a guarantee that our warranty would be covered is outright insane. We financed this car, so we still owe money. It is a 2019 car with only 85K miles on it and purchased it in 2022. We were sold a bad car that's the bottom line. Another thing to add - when talking with the service guy, they said that we should have done any services at Nissan. This was NOT said when we purchased the car. DO NOT PURCHASE FROM HERE. It is disgraceful and they do not care about you as a customer. It is despicable. I will continue to post this review as I want to prevent anyone from buying from here.
• MB

  M Buhay

  1 day ago
  1.0
  I bought a Nissan Altima December 2022. After 7 months we had to get a new battery, 11 months we have a problem with the detector and this week we have to get new breaks? It's absolutely ridiculous. Our Nissan Altima belt broke two weeks ago, last week our head gasket went and we need a new engine. In addition, we are on our THIRD battery. We have a 7 year, 100K warranty. When I reached out about this, they told me there was no guarantee that the warranty would cover. We would have to gather all our documents - which would be fine. But to not have a guarantee that our warranty would be covered is outright insane. We financed this car, so we still owe money. It is a 2019 car with only 85K miles on it and purchased it in 2022. We were sold a bad car that's the bottom line. Another thing to add - when talking with the service guy, they said that we should have done any services at Nissan. This was NOT said when we purchased the car. DO NOT PURCHASE FROM HERE. It is disgraceful and they do not care about you as a customer. It is despicable. I will continue to post this review as I want to prevent anyone from buying from here.
• JM

  Joanne Muse

  3 days ago
  5.0
  My adviser, Jesus Alvarez has ALWAYS has been on top of any of my problems, no matter how small OR large. The majority of my encounters have been small maintanence but the fact that he jumped immediately on my engine light was so comforting! My experience with other Nissan shops has not been satisfactory!! Your company is very lucky to have such a knowledgeable and compassionate employee
• LL

  Loretta Leverett

  Feb 21, 2026
  5.0
  I was initially skeptical about going into a dealership alone. Like so many women, I'd heard the horror stories about being at a disadvantage during negotiations. However, my experience at Kelly Nissan completely proved those claims wrong. My sales consultant, Jomar, was excellent. He listened respectfully and patiently to my concerns, then focused entirely on finding a car that checked all my boxes. When it came time for the paperwork, I was honestly dreading the meeting with James in the business office. However, he was incredibly patient, even when I asked him to explain documents multiple times. Despite having done extensive research, his clarity helped ease that, 'clue-free' feeling. I'm happy to report that I drove away in exactly the car I wanted, on the terms I wanted. I highly recommend this team!
• FL

  Funny Lol

  Feb 10, 2026
  5.0
  I had an excellent experience at Kelly Nissan of Woburn, and I can’t say enough good things about my sales associate Dan. From start to finish, Dan made the entire process straightforward, stress-free, and transparent. He was professional, patient, and genuinely helpful, never pushy or rushed. He took the time to explain everything clearly and made sure I was comfortable with each step of the purchase. What really stood out was how much Dan went above and beyond — he even helped me navigate and finalize my insurance so there were no delays or headaches. That level of support made a big difference and showed he truly cares about his customers, not just making a sale. The deal was fair, the process was smooth, and I left feeling confident and taken care of. If you’re looking for a dealership that treats you with respect and a salesperson who actually has your back, I highly recommend Kelly Nissan of Woburn and ask for Dan.

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