Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Wilbraham.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
251 reviews
5 stars
197
4 stars
12
3 stars
5
2 stars
7
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and efficient, with specific mentions of individual employees like Jeffrey and Xavier.
Service Quality
While some customers reported positive experiences with quick and effective service, others highlighted serious issues such as incorrect oil changes and damage to vehicles.
Sales Tactics
Several reviews indicated concerns about pushy sales tactics and upselling unnecessary services, leading to dissatisfaction among customers.
Management Issues
There were multiple complaints regarding poor management response to customer concerns, including unresolved claims and lack of accountability for mistakes.
- ALApril LannonJan 3, 20265.0Love this place for my oil changes. Very professional and knowledgeable and in and out
- RBruben borreroDec 18, 20255.0Staff was very efficient and made me aware of other recommended services needed without pressuring me. I would highly recommend this establishment to my friends and relatives.
- JHJONATHAN HALLDec 8, 20255.0Brian, the manager is great. The staff were quick and efficient. I didn’t feel like I was over pressured to buy stuff that I didn’t need. Went in for an oil change and a lightbulb on my plate. Super fast and efficient.
- BBBee BeeDec 6, 20255.0Valvoline is the place to go to get your oil change and much more. They are always pleasant and helpful every time that i go there for service. They don't try to pressure you for services that you didn't go there to get. They always recognize me as a regular customer and greet me with a smile.
- TSTeddy ShibaDec 2, 20251.0They put in the wrong transmission fluid in my Honda which almost destroyed my transmission and I had to have it flushed and the correct HONDA transmission fluid added at another mechanic. Regional manager doesn’t know that Hondas require Honda transmission fluid and refused to give me a refund even after almost ruining my transmission. Save your car and go to a real mechanic and Stay far away from this company.
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change offer in Wilbraham?
Valvoline Instant Oil Change offers 15-minute, stay-in-your-car oil changes and a wide range of preventive vehicle maintenance solutions for all types of vehicles.
What are the operating hours for Valvoline Instant Oil Change in Wilbraham?
They are open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Valvoline Instant Oil Change require appointments for service?
No, Valvoline Instant Oil Change does not require appointments; you can walk in for oil changes and other vehicle maintenance services.
What payment methods are accepted at Valvoline Instant Oil Change?
They accept credit cards, debit cards, and mobile NFC payments.
Where is Valvoline Instant Oil Change located in Wilbraham?
It is located at 1997 Boston Road, Wilbraham, MA 01095, USA.
Are there banks or credit unions near Valvoline Instant Oil Change?
Yes, The Polish National Credit Union and Hampden Bank are nearby, convenient for customers to handle financial matters before or after vehicle maintenance.
Is there a nearby gas station to Valvoline Instant Oil Change for fueling needs?
Yes, Shell gas station and Big Y Express, which offers gas and convenience shopping, are close by for customers to refuel their vehicles.
Where can I grab a coffee or a quick meal near the Valvoline Instant Oil Change location?
Starbucks is nearby for coffee and snacks, and Blue Elephant Restaurant offers Thai cuisine if you're looking for a meal close by.
Do customers visiting Valvoline Instant Oil Change have access to automotive parts nearby?
Yes, O'Reilly Auto Parts is nearby for purchasing automotive parts and accessories if needed.
When did the Valvoline Instant Oil Change location in Wilbraham open?
This Valvoline Instant Oil Change location opened on May 23, 2022.