Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Wilbraham.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
240 reviews
5 stars
187
4 stars
12
3 stars
5
2 stars
7
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, polite, and knowledgeable, with several specific mentions of individual employees who provided exceptional service.
Service Quality
While some customers reported quick and efficient service, others experienced significant issues, including improper oil changes and damage to their vehicles, leading to dissatisfaction.
Management Issues
Several reviews highlighted poor management responses to customer complaints, with reports of unaddressed issues and lack of accountability from management.
Pricing Concerns
Customers expressed frustration over unexpected charges and upselling tactics, with some feeling they were pressured into unnecessary services.
Inconsistency
Feedback indicated a lack of consistency in service quality, with some visits resulting in excellent experiences while others led to serious problems.
- MCMatthew Clark2 days ago5.0Don’t remember his name, but receipt says Jeffery, he was amazing sang his tunes and got the job done even though they didn’t have the fluids they went to the store and got it done. Great price and friendly team. The manager is great as well!
- MYMatt YacubeckNov 15, 20251.0Very uneducated individuals who work at this location. Very very pushy sales tactics on items that were literally replaced a few days before they saw them, consistent lying about how my air filter, and wiper blades needed to be replaced but both were 3 days old. I had prior issues with this location, and this was my test, I intentionally replaced those items to see what their feedback was, and just as I suspected from my last 2 times at this location, they tired to sell me unnecessary items and belittled my intelligence about the situation. This brand new location already has made a terrible reputation form themselves, I've been using valvoline for years and now im forced to travel to different location because of this consistent terrible service in wilbraham
- LBLeah BowdenNov 14, 20255.0First time at Valvoline, very nice experience. The whole crew was very polite, professional, and efficient. A little more $ then my local spot closer to home, but worth the extra!
- SRSam RobertsNov 14, 20255.0The Valvoline Instant Oil team located in wilbraham was friendly, worked quickly/efficiently, and got my oil right and good to go. They work well as a team and made sure my car was taken care of. I have gone to this location for my last 5 oil changes and they always do an excellent job no matter who I work with.
- DMDavid MendoncaOct 27, 20251.0Went to Wilbraham Valvoline for an Oil change on Saturday. They could not get the drain plug out. (They were also the last ones to also tighten the plug) They handed me a new plug and said to go have someone else try and come back to get reimbursed, lol. This was after about 30 minutes of waiting and nobody seeming to care or giving me any information. I received an email stating "Thank you for your tire service" lol. After scrolling reviews. This has happened before. Was my last time using a quick oil change service center. Ive been warned for years about overtightening and stripping of plugs at these places. Sometimes damaging the oil pan in the process. They aren't trained to fix it, even if they cause it. Once you leave and have someone else touch your car, that releases their liability. The extra time at a real service center is worth it. Stay away.
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change offer in Wilbraham?
Valvoline Instant Oil Change offers 15-minute, stay-in-your-car oil changes and a wide range of preventive vehicle maintenance solutions for all types of vehicles.
What are the operating hours for Valvoline Instant Oil Change in Wilbraham?
They are open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Valvoline Instant Oil Change require appointments for service?
No, Valvoline Instant Oil Change does not require appointments; you can walk in for oil changes and other vehicle maintenance services.
What payment methods are accepted at Valvoline Instant Oil Change?
They accept credit cards, debit cards, and mobile NFC payments.
Where is Valvoline Instant Oil Change located in Wilbraham?
It is located at 1997 Boston Road, Wilbraham, MA 01095, USA.
Are there banks or credit unions near Valvoline Instant Oil Change?
Yes, The Polish National Credit Union and Hampden Bank are nearby, convenient for customers to handle financial matters before or after vehicle maintenance.
Is there a nearby gas station to Valvoline Instant Oil Change for fueling needs?
Yes, Shell gas station and Big Y Express, which offers gas and convenience shopping, are close by for customers to refuel their vehicles.
Where can I grab a coffee or a quick meal near the Valvoline Instant Oil Change location?
Starbucks is nearby for coffee and snacks, and Blue Elephant Restaurant offers Thai cuisine if you're looking for a meal close by.
Do customers visiting Valvoline Instant Oil Change have access to automotive parts nearby?
Yes, O'Reilly Auto Parts is nearby for purchasing automotive parts and accessories if needed.
When did the Valvoline Instant Oil Change location in Wilbraham open?
This Valvoline Instant Oil Change location opened on May 23, 2022.