Enterprise Rent-A-Car

Reviews

• MC

  Moses Cardona

  1 day ago
  5.0
  ⭐⭐⭐⭐⭐ 1000-Star Review for Kasey in Weymouth & Matt in Quincy – TRUE Excellence at Enterprise I cannot express enough how extraordinary my experience was with Kasey at Enterprise in Weymouth and Matt at Enterprise in Quincy. After dealing with a horrible, discriminatory, and stressful situation at Hertz, these two completely turned my day around and reminded me what true customer service is supposed to look like. ⭐ Kasey – Weymouth Enterprise (A TRUE LEADER & THE STANDARD OF EXCELLENCE) Kasey is, without exaggeration, one of the most exceptional customer service professionals I have ever encountered in any industry. What she did for me cannot be overstated. I walked into the Weymouth location soaking wet, stressed, without a charged phone, and honestly feeling defeated after what happened at Hertz. Kasey immediately treated me like a human being. She brought me inside, let me charge my phone, helped me get dry, and jumped straight into solving my rental situation — a situation that another company refused to even attempt helping with. Not only did she secure the exact vehicle I needed, she even managed to beat the original Hertz rate using my AAA discount. But what amazed me even more was watching her run the ENTIRE office like a true professional. She was helping me and almost ten other customers at the same time, and yet not one person felt ignored or unimportant. Her calmness, speed, organization, compassion, and professionalism were unbelievable. This is the type of person a company should fast-track into leadership. She is the definition of: • Exceptional service • Leadership potential • Operational excellence • Customer-first mindset • True professionalism I honestly wish I could give her 1,000 stars. She deserves not just a raise — but formal recognition from Enterprise corporate or franchise leadership and serious consideration for a promotion into management or upper leadership roles. People like her elevate a company’s brand reputation on their own. ⭐ Matt – Quincy Enterprise (Professional, Friendly & Extremely Helpful) Matt at the Quincy location also deserves major recognition. He was supportive, quick to help, and extremely accommodating. He made sure everything went smoothly, answered every question, and provided the type of customer-focused service that keeps people loyal to a brand. Matt operates with genuine friendliness, respect, and care — qualities that customers instantly notice. He played a big role in ensuring my experience with Enterprise remained flawless from start to finish. ⸻ ⭐ They Gained a Customer for Life Because of Kasey and Matt: • My terrible day was reversed • My rental process was smooth and stress-free • I made it to my daughter’s birthday surprise • I found a company I trust and respect I will always return to Enterprise from now on. I will send friends, family, coworkers — anyone who needs a rental — specifically to Weymouth and Quincy because of the way these two handled everything. Enterprise leadership should be proud to have employees like them representing the brand. They are the reason customers stay loyal for life. Thank you, Kasey and Matt. You turned a nightmare into a great day, and I’ll never.
• JP

  J. Carlos Pires

  2 days ago
  4.0
  Experience is overall is good, but could’ve been great if it wasn’t for vehicles not being at top maintenance level !
• EB

  Erick Byron

  Nov 16, 2025
  1.0
  Actually worst experience trying to rent a car on a budget. Was told it was $72 a day or $120 for two. But getting there almost in the car to drive it for already a tall price. The Enterprise employee says there a $300 odd dollar fee included in the price but we just don't tell you that until they already said Mr Byron your all set and I send my ride away just for me to get blindsided and not be able to rent the car because of my budget I was forced to stick to and ultimately get pissed and have to walk all the way back home because of Enterprises face advertisement. So that star rating serves no justice in my opinion! So the bet I can do a one for my public opinion!
• RR

  Rated-R

  Nov 14, 2025
  5.0
  This is actually my 2nd time getting a car rental from here and they always provide me a great customer service! Justin was very helpful dropping off the rental for me at the collision center. Cam, you are the man because you always provide me with a great services from 3 years ago and now!
• RR

  Rebecca

  Oct 15, 2025
  1.0
  Booked an 8 passenger vehicle almost 2 weeks in advance as the website/app stated this location was the only one with an 8 passenger near us. Confirmed a week in advance through the email/message. Showed up morning off and was told they did not have an 8 passenger and the biggest was 7 which wouldn't fit our 8 people. They stated that they called to tell me a couple days in advance which they didn't. She said in their system my phone number was wrong but the other employee 2 minutes before verified my number was correct. Ruined the day for 8 people who expected to ride together, instead had to drive for 6+ hours in separate cars.

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