Jiffy Lube

4.4
349 reviews

About

Oil Change Service StationCar Inspection StationCar Battery StoreTire ShopJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in WESTBOROUGH. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call whether to stay in your car or wait in our lounge. In need of a tire rotation, filter, battery, or windshield wiper replacement? Our technicians will get you in and out in a Jiffy, with no appointment necessary. We welcome fleets.

Location

Jiffy Lube
126 Turnpike Rd, Westborough, MA
01581, United States

Hours

Reviews

4.4
349 reviews
5 stars
262
4 stars
37
3 stars
11
2 stars
6
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some praising friendly and efficient staff while others report rudeness and disrespect from management.

Pricing Transparency

Several customers expressed dissatisfaction with pricing, feeling overcharged and not receiving promised discounts or services.

Service Quality

While many reviews highlight quick and efficient service, there are multiple complaints about incomplete work, such as not topping off fluids or failing to perform requested services.

Professionalism

There are concerns about professionalism, with reports of unprofessional behavior from staff and management, impacting customer experiences negatively.
  • GT
    GaryB Tuthill
    Dec 20, 2025
    1.0
    I haven't visited JL for some years (I now drive an EV) but remembered an oil change as about $30, so figured it would be about $50 now. So I was gobsmacked at the $130 charge. No breakdown of $/quart of oil and filter, just parts $68 and labor $62, for less than 10 minutes of work. I was not offered a choice of oil/service, just "your car calls for premium synthetic" so I agreed. When the bill was presented at the end, I figured there was no chance that arguing would reduce it, so I swallowed the unexpected charge. But I'm disappointed in the whole process, taking advantage of a customer's ignorance.
  • AR
    abdullah rizvi
    Dec 6, 2025
    1.0
    Usually a good place, but my last experience was disappointing. They lied to me, overcharged me, and didn’t even do what they claimed they had done. 1. My washer-fluid warning light was on, and I asked how much they would charge to fill it. They told me it was free, filled the reservoir, and said my sensor was faulty. When I got home, I checked and saw they had not filled the washer fluid at all. 2. I gave them a $25 coupon for a synthetic oil change and a 10% off service coupon for the engine air-filter replacement (both listed on their website). These should have reduced my total bill by a good amount. They said they would scan them and apply the discounts at checkout inside the facility, but they never did. Instead, they only took off $15 from my total bill. I ended up paying around $160 for an oil change and filter replacement, was overcharged, and they didn’t even top up my washer fluid—after telling me they did and that my sensor was the issue. I would not return to this location and would not recommend it to others.
  • DD
    Dillon
    Nov 23, 2025
    1.0
    Incorrectly put on the oil filter causing a leak. Lack of professionalism. Lack of common knowledge for job.
  • MM
    Melanie McLaughlin
    Nov 23, 2025
    5.0
    Friendly, fast and efficient service!
  • MM
    Mustafa M
    Oct 30, 2025
    5.0
    Awesome service conducted by Andrew H and Donald W. They gave my mom peace of mind with a quick appointment and service. They conducted a diligent look over, and were courteous and professional.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service