Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the West Springfield area, turn to Safelite AutoGlass . Those in central West Springfield or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 57 Norman St, Safelite AutoGlass West Springfield repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
399 reviews
5 stars
305
4 stars
20
3 stars5
2 stars
6
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, friendliness, and attentiveness of the staff, highlighting excellent communication throughout the service process.
Quality of Work
While several reviews commended the quality of the windshield replacements and repairs, there were notable complaints about incomplete work and issues with the installation.
Efficiency
Customers frequently mentioned the quick turnaround times for service, with many expressing satisfaction with the speed and convenience of the appointments.
Mixed Experiences
Some customers reported negative experiences, including unresolved issues and poor follow-up, indicating inconsistency in service quality.
- NNNikki Ngadi2 days ago5.0George was great, fast, and friendly. Thank you again.
- SWSusan WatsonJan 2, 20265.0Tech did an amazing job. Great customer service!
- CMCarolyn MutchersonDec 16, 20255.0Good experience! We had our windshield replaced, Insurance took care of it! There was a delay, but we were kept informed. Good communication. Job well done!
- MAM.A. ANIMALDec 13, 20252.0Would not recommend this place for any windshield repair, after having to return several times to get the job corrected they weren’t able to do correctly the first time… couple months later weather gets cold and my windshield creaks and cracks on my brand new car.. sounds like it’s about to fall out of my car.. I’ll probably just re brake windshield and do another claim on insurance some place else rather than going back here to try and cover it.. these guys are no good.. and no pride in their work.
- JMJovannie MarinDec 7, 20251.0Would never go there again they killed my battery and they wanna say it was dead mind u I use my car every day so they killed my battery and mind u they didn't even charge my battery when they knew they killed it I had to ask for a jump start plus broke my hood latch to my car because he slammed it mind u its not a brand new car so show the car some love and then I top of the the rubber trim around my windshield on both top corners r lifted they could of done a better job last year I went there never had an issue mind u I brought the same car just difference was they were better workers 1-10. -10 would never go back there again
Frequently Asked Questions About Safelite AutoGlass
Where is Safelite AutoGlass West Springfield located?
Safelite AutoGlass West Springfield is located at 57 Norman St, West Springfield, MA 01089, US.
What services does Safelite AutoGlass West Springfield offer?
Safelite AutoGlass offers auto glass installation and repair, vehicle glass repair and replacement, windshield chip and crack repair, windshield wiper replacement, power window repair, same-day service, and insurance paperwork processing.
What are the operating hours of Safelite AutoGlass West Springfield?
The shop is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays.
Does Safelite AutoGlass West Springfield provide mobile service?
Yes, Safelite AutoGlass offers both in-shop and mobile auto glass repair and replacement services in West Springfield and surrounding areas.
Is there a national warranty on windshield repairs at Safelite AutoGlass?
Yes, windshield repairs at Safelite AutoGlass come with a national lifetime warranty.
What payment options are accepted at Safelite AutoGlass West Springfield?
Safelite AutoGlass accepts American Express, Cash, Check, Discover, Mastercard, and Visa as payment options.
Are appointments required at Safelite AutoGlass West Springfield?
Yes, appointments are required to receive service at Safelite AutoGlass West Springfield.
Which postal codes does Safelite AutoGlass West Springfield serve?
Safelite AutoGlass serves multiple postal codes including 01089, 01090, 01102, 01101, 01107, 01001, and others in the West Springfield area.
What nearby places can customers visit before or after their appointment at Safelite AutoGlass?
Customers can visit nearby places such as Venetian Bakery for donuts, Memo's Coffee Shop for coffee, or Lattitude Restaurant for American cuisine before or after their appointment.
Are there nearby automotive services close to Safelite AutoGlass West Springfield?
Yes, nearby automotive services include U-Haul Neighborhood Dealer for truck rentals, Infinity Auto Rental Inc for car rentals, and Vehicle Repair Center of Western Mass for vehicle repairs, which can be convenient for customers needing additional automotive support.
Can customers find nearby driving schools or legal services around Safelite AutoGlass?
Yes, The Next Street offers driving school services nearby, and Garvey Law provides legal services including real estate law and wills/trusts, which might be useful for customers in the area.