Business Details
About
Car Rental AgencyVan Rental
Need a rental car in West Springfield, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Springfield location today.
Location
Hours
Reviews
4.2
653 reviews
5 stars
443
4 stars
86
3 stars
28
2 stars
18
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Mike, Aaron, and Jackie for their exceptional service.
Rental Process
The rental process was frequently described as quick and efficient, with many customers noting easy pick-up and drop-off experiences.
Vehicle Quality
While most vehicles were reported as clean and in good condition, there were some complaints about specific cars having issues such as unpleasant odors or cleanliness concerns.
Reservation Issues
Several customers experienced problems with reservations, including confirmed rentals not being available upon arrival, leading to frustration and dissatisfaction.
Overall Satisfaction
Despite some negative experiences, many customers expressed high levels of satisfaction with their rentals and indicated they would recommend Enterprise to others.
- AIAna I Romero (Irma)Oct 30, 20255.0Excelente all services.I will recomend to any.
- LVLee VaughnOct 28, 20255.0The best place to rent a car.All staff very helpful. Nicholas Marcinowski is best for customer care. Enterprise is the best.
- CGChris GarrityOct 13, 20255.0I had my car damaged in an accident and needed a rental through Enterprise. Josiah Willams went above and beyond—he answered all my questions, helped me navigate the process with the other insurance company, and made everything so much easier. He was punctual, professional, and extremely helpful throughout the entire experience. I would definitely choose Enterprise again!
- BSBob SwenssonSep 29, 20255.0Great service, great car.
- MDMr DoWhatItDoesSep 27, 20255.0Loved how fast I was helped out and how fast i was able to get a car 🚗
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in West Springfield, MA?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.
Where is Enterprise Rent-A-Car located in West Springfield?
The location is at 874 Memorial Ave, West Springfield, MA 01089, United States.
What are the operating hours for Enterprise Rent-A-Car in West Springfield?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 12:00 PM.
How can I make a reservation for a rental car at Enterprise Rent-A-Car?
You can reserve your rental car online at their website or use the reservation link: http://enterprise.com/reserve.
What payment methods are accepted at Enterprise Rent-A-Car in West Springfield?
Accepted payment options include American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car offer any special discounts?
Yes, they offer discounts for active military personnel.
What languages are spoken by staff at Enterprise Rent-A-Car in West Springfield?
The staff at Enterprise Rent-A-Car communicates in English.
Are there any nearby automotive service centers where I can maintain a rental car near Enterprise Rent-A-Car?
Yes, nearby automotive services include Spartan Auto Care Center, Jiffy Lube, and Goodyear, which can assist with repairs, oil changes, and tire services.
What restaurants are located near Enterprise Rent-A-Car in West Springfield?
Nearby places to eat include Papa Gino's and Richard's Grinders, perfect for grabbing a meal before or after your rental.
Can I visit any local attractions or entertainment options near Enterprise Rent-A-Car?
Yes, you can visit Vacabjjmma, a martial arts and boxing club nearby, for fitness activities, or stop by Kids' Place Inc for educational programs if traveling with children.