Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in West Springfield, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Springfield location today.
Location
Hours
Reviews
4.2
663 reviews
5 stars
450
4 stars
88
3 stars
28
2 stars
18
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.
Vehicle Condition
Most reviews noted that the rental cars were clean, well-maintained, and met customer expectations, although there were some complaints about specific vehicles.
Reservation Issues
Several customers reported problems with reservations, including unavailability of reserved vehicles and last-minute changes.
Overall Experience
Overall, many customers expressed satisfaction with their rental experience, citing smooth processes from pickup to drop-off.
- CGCarmen GaleDec 30, 20255.0Such a friendly and helpful staff. Nice location and we were assigned a great vehicle that met our needs exactly.
- MMMarilin MateoDec 29, 20254.0Good service overall. Polite staff.
- NPNetCom PRDec 19, 20255.0Exelent customer service.
- BWBruce WallaceDec 5, 20255.0The best possible experience - the staff were cheerful and professional, the car was waiting for me when I arrived, it was fully gassed and spotless, and the return process was just as easy.
- MRMike RolingNov 24, 20254.0I had a great experience renting a car from this Enterprise location. Everything from pickup to drop-off was smooth and stress-free. The staff here were friendly, professional, and patient, and they made the whole process easy. They explained all the options clearly without being pushy, and they had me on the road quicker than expected. I ended up renting a red Honda, and the car was in excellent condition—clean, comfortable, and clearly well-maintained. It drove beautifully the entire time and felt almost like a brand-new vehicle. The interior was spotless, and the exterior looked great as well. I really appreciated that the car was ready on time and didn’t have any last-minute issues or surprises. Throughout the rental period, everything went smoothly. The car performed perfectly, and I had zero problems during my trip. Returning the vehicle was just as easy as picking it up. The staff checked me out quickly, were polite throughout the process, and made sure I was satisfied with my rental. Overall, I’m very happy with my experience at this Enterprise branch. Great service, dependable cars, and a team that treats customers with respect. I would absolutely rent from them again and definitely recommend this location to anyone who needs a reliable vehicle.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in West Springfield, MA?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.
Where is Enterprise Rent-A-Car located in West Springfield?
The location is at 874 Memorial Ave, West Springfield, MA 01089, United States.
What are the operating hours for Enterprise Rent-A-Car in West Springfield?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 12:00 PM.
How can I make a reservation for a rental car at Enterprise Rent-A-Car?
You can reserve your rental car online at their website or use the reservation link: http://enterprise.com/reserve.
What payment methods are accepted at Enterprise Rent-A-Car in West Springfield?
Accepted payment options include American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car offer any special discounts?
Yes, they offer discounts for active military personnel.
What languages are spoken by staff at Enterprise Rent-A-Car in West Springfield?
The staff at Enterprise Rent-A-Car communicates in English.
Are there any nearby automotive service centers where I can maintain a rental car near Enterprise Rent-A-Car?
Yes, nearby automotive services include Spartan Auto Care Center, Jiffy Lube, and Goodyear, which can assist with repairs, oil changes, and tire services.
What restaurants are located near Enterprise Rent-A-Car in West Springfield?
Nearby places to eat include Papa Gino's and Richard's Grinders, perfect for grabbing a meal before or after your rental.
Can I visit any local attractions or entertainment options near Enterprise Rent-A-Car?
Yes, you can visit Vacabjjmma, a martial arts and boxing club nearby, for fitness activities, or stop by Kids' Place Inc for educational programs if traveling with children.