Business Details
About
Car Rental AgencyVan Rental
Need a rental car in West Springfield, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Springfield location today.
Location
Hours
Reviews
4.0
315 reviews
5 stars
204
4 stars
34
3 stars
16
2 stars
8
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior.
Vehicle Availability
Numerous customers expressed frustration over vehicle availability issues, including receiving different cars than reserved and last-minute cancellations.
Cleanliness and Condition
Several reviews highlighted issues with the cleanliness and condition of the vehicles, including unpleasant odors and unclean interiors.
Efficiency
Many customers appreciated the quick and efficient service during pickup and drop-off, noting minimal wait times.
Communication Issues
There were complaints about poor communication regarding policies, fees, and vehicle availability, leading to customer dissatisfaction.
- OAOctavia J. AndersonNov 8, 20255.0The team in west Springfield are great. I highly recommend them.
- LAloretta allisonNov 8, 20251.0Update..Enterprise is saying it was never received!!!! the insurance paid them on the 6th. still no refund as of November 18 2025. Nice way to treat a retired veteran and someoneon a fixed income. My insurance company paid them after I had already paid for the extra time on the rental and now they refuse to reimburse me the $750. Dollars. I'm told they never received it but I have written confirmation that they did. What a scam. Never use again. And letting my insurance company know just what they are doing. Be careful
- SBSue BairdNov 5, 20255.0Very professional and excellent customer service skills. My go to place when I need a rental
- MBMichael BoscoOct 30, 20255.0They are there when you need them
- SHSara HaapanenOct 15, 20255.0From booking and picking up the car and return, Gabriel Was incredibly patient answered all of my questions went over all the information with me got me in and out with an overall awesome demeanor. Upon return, I had interactions with the manager as well as other employees on the site. Everyone was kind and helpful, and I’ll definitely be returning to this location.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in West Springfield, MA?
Enterprise Rent-A-Car is located at 1053 Riverdale St, Ste B, West Springfield, MA 01089.
What types of vehicles can I rent from Enterprise Rent-A-Car in West Springfield?
You can rent a wide range of vehicles including cars, vans, luxury cars, and trucks at the West Springfield location.
What are the operating hours for Enterprise Rent-A-Car in West Springfield?
The rental location is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 12:00 PM.
Which payment options does Enterprise Rent-A-Car accept at the West Springfield location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I make a reservation online for a rental car at Enterprise Rent-A-Car in West Springfield?
Yes, you can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/ma/west-springfield-4821.html.
Does Enterprise Rent-A-Car in West Springfield offer any discounts?
Yes, they offer discounts for active military members.
Which languages are spoken at Enterprise Rent-A-Car in West Springfield?
English is spoken at this location.
What nearby dining options are close to Enterprise Rent-A-Car in West Springfield?
Nearby dining options include Samuels Tavern and 99 Restaurants, both offering American cuisine and bar services, perfect for a meal before or after your rental visit.
Are there any nearby coffee shops where I can relax near Enterprise Rent-A-Car?
Yes, Starbucks is nearby where you can enjoy coffee and smoothies before picking up or after dropping off your rental vehicle.
Can travelers find travel agency services near Enterprise Rent-A-Car in West Springfield?
Yes, Sanditz Travel and Sanditz Travel Management are located nearby to assist with travel planning and arrangements.