Enterprise Rent-A-Car

Reviews

• TB

  Tj Borawski

  5 days ago
  5.0
  Super friendly and great service highly recommended
• GB

  Gary Bennett

  Jan 14, 2026
  5.0
  prompt courteous service, free upgrade, on the road quickly
• AR

  Ashley Ruemmele

  Jan 2, 2026
  5.0
  Great experience from start to finish. The car was clean, pickup/drop off was quick. Arby was super helpful, friendly, and professional!!! I’ll definitely rent from them again
• LL

  Laur

  Dec 30, 2025
  5.0
  I wanted to take a moment to share how truly incredible your staff at the West Springfield, MA location are. Both my child and partner are sensitive to smells, and within five minutes of driving away in our original rental, the fragrance/cleaner used in the vehicle—especially coming through the vents—was already causing my child a headache. We were preparing to drive from Massachusetts to Kentucky, so this was clearly going to be a serious issue. We turned around and returned to the location just before the 6:00 PM closing time. I fully expected that there might not be much they could do or that they might be frustrated since it was so close to closing. Instead, the staff were unbelievably kind, patient, and accommodating. They immediately helped us, apologized for the cleaner smell, and upgraded us to another vehicle without hesitation. On top of that, when I needed to add my fiancé as a second driver, the manager went above and beyond by asking if we had a Costco membership. Because we did, they explained that booking through Costco allows a second driver to be added for free—saving us a significant amount of money. That level of thoughtfulness and customer care truly stood out. After a very poor experience with Hertz—we had prepaid and locked in a low price months prior, only to be blindsided by a last-minute obscure pick-up charge that nearly doubled our total rental cost and left us feeling completely scammed—we switched to Enterprise at the last minute. Because of the exceptional service we received at this location, you have gained an Enterprise customer for life. The entire West Springfield team made what could have been a very stressful situation completely manageable and positive. Thank you!!
• AW

  Arielle Ward

  Dec 22, 2025
  2.0
  Customer service was nonexistent. The guy 'helping' me didn't give his name, didn't make eye contact, didn't tell me when my rental was due back (it was through an at fault parties car insurance). His only words were to ask for my ID - seemed annoyed and unfriendly. Just not a great experience with this one particular guy. The guy working next to him seemed friendlier but was with another customer unfortunately.

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