Business Details
About
BMW DealerCar DealerUsed Car DealerAuto Repair Shop
Service pickup and delivery. Local delivery for new and preowned purchases.
Location
Hours
Reviews
4.5
1,011 reviews
5 stars
836
4 stars
45
3 stars13
2 stars
17
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Sales staff, particularly Bryce, Gezim, and Peter, received high praise for their professionalism, knowledge, and ability to make the car-buying process smooth and enjoyable.
Communication
Customers appreciated the clear and consistent communication from sales representatives, which contributed to a stress-free experience.
Overall Experience
Many reviews highlighted the dealership's commitment to customer satisfaction, with several customers expressing their intent to return for future purchases.
Pressure-Free Environment
Multiple customers noted the lack of pressure during the sales process, allowing them to feel comfortable and confident in their decisions.
Delivery Experience
Customers enjoyed thoughtful delivery experiences, including personalized touches that made the moment special.
- TMTim MichaelNov 17, 20255.0I recently had service w BMW of West Springfield & Chris Sullivan. The communication , level of service, & professionalism was excellent. Chris is very accommodating & I recommend you contact him for your BMW needs.. Sincerely
- WZWilliam ZelenakNov 10, 20251.0Came to look at a used car. They want all my information to look at a used car. It would be ok if I wanted to go further with purchase but not to look at it. It’s a loss for them it what I was looking for and now I would not send a soul their way. Always with the bullshit gathering information so it can be sold or used to bother your life some more. Great business plan . Your loss.
- IDIvan DeleonOct 29, 20255.0I recently purchased my Audi Q3 from BMW of West Springfield, and I couldn’t be happier with the experience. Gezim was amazing to work with — super friendly, professional, and made the whole process quick and stress-free. He really took the time to make sure I was comfortable with everything and answered all my questions honestly. I never felt pressured, and he helped me find exactly what I was looking for. If you’re thinking about buying a car, definitely ask for Gezim — he’ll take great care of you!
- AGAugusto GarciaOct 27, 20255.0Five stars for the BMW dealership in West Springfield. I came in to buy an X5 for my wife and left genuinely impressed. From the first conversation to delivery, the team kept finding ways to surprise and delight—clear communication, no pressure, transparent numbers, and thoughtful touches at every step. They truly wowed me. A huge part of that experience was **Ryan Kearns**. Ryan listened, understood exactly what we needed, and guided us to the right X5 without any pressure. He was proactive with updates, thorough in explaining features, and made the whole process simple and stress‑free. Ryan is the best car salesperson I’ve met in my entire life—professional, honest, and genuinely focused on making sure my wife loved her car. Delivery day was the icing on the cake. The dealership had the X5 wrapped like a gift with a red lace on top—a memorable surprise that made the moment feel special. Everything was ready, paperwork was fast, and they walked us through the setup so we could drive off confident. If you’re shopping for a BMW in West Springfield, ask for Ryan Kearns and enjoy a dealership that goes above and beyond. Easy 5 stars
- AHAllen HencheyOct 27, 20255.0We have nothing but good things to say. Gezim and everyone at BMW made us feel like a valued customer. The process was hassle free and so easy. This experience will make us comeback for future car purchases as the team there and the BMW product are outstanding. We are glad we moved to owning a BMW. Thanks again.
Frequently Asked Questions About BMW of West Springfield
What pickup and delivery options does BMW of West Springfield offer?
BMW of West Springfield offers in-store pickup, curbside pickup, delivery, and no-contact delivery services.
What are the regular service hours for BMW of West Springfield?
Service hours are Monday through Friday from 9:00 AM to 7:00 PM, and Friday until 6:00 PM. The business is closed on weekends and holidays.
Where is BMW of West Springfield located?
BMW of West Springfield is located at 1712 Riverdale St, West Springfield, MA 01089, USA.
Does BMW of West Springfield offer oil change services?
Yes, BMW of West Springfield offers oil change services as part of their automotive repair options.
What payment options are accepted at BMW of West Springfield?
Accepted payment options include American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
How can I schedule a service appointment at BMW of West Springfield?
You can schedule a service appointment by visiting their reservation webpage at https://www.bmwwestspringfield.net/schedule-your-service.htm.
What promotional offers are currently available at BMW of West Springfield?
This month's lease and finance offers are available; details can be found by clicking the featured message link on their website.
Is there a local place nearby where I can attend fitness classes near BMW of West Springfield?
Yes, the Shaolin Kungfu and Fitness Center is nearby, offering martial arts and fitness instruction which you might consider before or after your visit.
Are there any notable shopping or specialty stores close to BMW of West Springfield?
Yes, nearby shopping options include Potterville Pottery for arts and crafts, Saucony for shoes, and Elegant Lighting for furniture.
What nearby services could I use after a visit to BMW of West Springfield?
You might visit nearby places such as BareWithMe Beauty Bar for beauty treatments, The Muse Custom Framing for art and gifts, or Beauty Gate Salon & Spa for spa and hair services.