Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Memorial Avenue in West Springfield, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in West Springfield, MA or call us at (413) 785-5400.
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unprofessional.
Staff Knowledge
Several customers highlighted the staff's knowledge and willingness to assist with automotive issues, particularly mentioning specific employees who provided exceptional service.
Store Conditions
The store is generally described as clean and organized, but there are complaints about inconsistent service and some employees being unhelpful.
Product Availability
Customers appreciate the availability of parts and products, often finding what they need in stock.
SD
Sarah Dolan
Feb 15, 2026
5.0
Needed help with a rear right blinker, A guy came out from around the corner and helped with everything. I couldn’t be happier since it is a work vehicle and I transport professional people. I wish I got his name- Feb15 11:26AM
JS
jenn simbomi
Jan 5, 2026
3.0
Helpful and friendly staff.
BB
bamm
Oct 13, 2025
1.0
Horrible customer service, asked for a battery change, and the guy refused. Instead of explaining to us, he was being rude and not willing to help us at all. Horrible.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in West Springfield?
AutoZone Auto Parts in West Springfield is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Which brands of auto parts can I find at AutoZone Auto Parts on Memorial Avenue?
You can find brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance at this location.
Does AutoZone on Memorial Avenue offer in-store pickup and delivery services?
Yes, this store offers in-store pickup and same-day delivery services.
What types of products are available at AutoZone Auto Parts in West Springfield?
The store offers auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts in West Springfield for customer service?
You can call them at (413) 785-5400 or email customer.service@autozone.com for assistance.
Are there options for curbside pickup at this AutoZone location?
Yes, curbside pickup is available at AutoZone Auto Parts in West Springfield.
What nearby places can I visit for a meal or snack after shopping at AutoZone?
Nearby dining options include Tropical Smoothie Cafe, Chipotle Mexican Grill, McDonald's, and ZENSHI Handcrafted Sushi, all within easy reach.
Are there any fitness or wellness centers close to AutoZone on Memorial Avenue?
Yes, Planet Fitness is nearby, providing customers a convenient option for a workout before or after visiting AutoZone.
If I need quick access to banking services near AutoZone, where should I go?
There are Santander Bank ATM and TD Bank ATM locations close to AutoZone for your banking needs.
What other shopping options are available near AutoZone Auto Parts in West Springfield?
Nearby shopping options include Payless ShoeSource, Pretty Woman clothing store, Rainbow Shops, Woodcraft West Springfield hardware store, Century Center shopping mall, Dollar Tree, CVS Pharmacy, and T.J.Maxx department store.
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Certified March 01, 2026Yext Knowledge Graph
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