Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Memorial Avenue in West Springfield, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in West Springfield, MA or call us at (413) 785-5400.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
301 reviews
5 stars
190
4 stars
48
3 stars
22
2 stars4
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude and unprofessional.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with automotive needs, particularly mentioning specific employees who provided excellent service.
Store Environment
The store is generally described as clean and organized, although some reviews noted issues with staff behavior and service speed.
Product Availability
Customers appreciated the availability of parts and products, often finding what they needed in stock.
Management Issues
There were complaints regarding management behavior and decisions, with some customers expressing dissatisfaction with how they were treated.
- BBbammOct 13, 20251.0Horrible customer service, asked for a battery change, and the guy refused. Instead of explaining to us, he was being rude and not willing to help us at all. Horrible.
- LWlinda whiteSep 11, 20255.0Super helpful people @ this AutoZone. Thank you!!
- RLRuslan LitvakJul 22, 20251.0It was a very bad and unpleasant experience with the salesman at the checkout. I needed oil and filters for my car, but the guy was emotionally angry. When I asked him which brands of filters he had, he became even more angry and started rudely tapping on his screen. I turned around and went to the nearest Advants Auto Part, where they kindly helped me and suggested the best options for my needs!
- RMRonald McduffJun 22, 20255.0Their stores are all the same. friendly and clean.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in West Springfield?
AutoZone Auto Parts in West Springfield is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Which brands of auto parts can I find at AutoZone Auto Parts on Memorial Avenue?
You can find brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance at this location.
Does AutoZone on Memorial Avenue offer in-store pickup and delivery services?
Yes, this store offers in-store pickup and same-day delivery services.
What types of products are available at AutoZone Auto Parts in West Springfield?
The store offers auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts in West Springfield for customer service?
You can call them at (413) 785-5400 or email customer.service@autozone.com for assistance.
Are there options for curbside pickup at this AutoZone location?
Yes, curbside pickup is available at AutoZone Auto Parts in West Springfield.
What nearby places can I visit for a meal or snack after shopping at AutoZone?
Nearby dining options include Tropical Smoothie Cafe, Chipotle Mexican Grill, McDonald's, and ZENSHI Handcrafted Sushi, all within easy reach.
Are there any fitness or wellness centers close to AutoZone on Memorial Avenue?
Yes, Planet Fitness is nearby, providing customers a convenient option for a workout before or after visiting AutoZone.
If I need quick access to banking services near AutoZone, where should I go?
There are Santander Bank ATM and TD Bank ATM locations close to AutoZone for your banking needs.
What other shopping options are available near AutoZone Auto Parts in West Springfield?
Nearby shopping options include Payless ShoeSource, Pretty Woman clothing store, Rainbow Shops, Woodcraft West Springfield hardware store, Century Center shopping mall, Dollar Tree, CVS Pharmacy, and T.J.Maxx department store.