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For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in West Roxbury.
Customers reported a mix of excellent and poor service experiences, with some praising the staff's friendliness and efficiency, while others highlighted issues with inexperienced workers and mistakes during service.
Customer Experience
Many reviews noted positive interactions with staff, emphasizing their helpfulness and politeness, but there were also complaints about unprofessional behavior and poor customer service.
Efficiency
Several customers appreciated the quick service and minimal wait times, although some experienced long waits or delays.
Pricing Concerns
While some customers found the prices reasonable for the services provided, others felt that the costs were high and expressed dissatisfaction with upselling practices.
Safety and Reliability
There were serious concerns raised about the reliability of the service, including incidents of improper maintenance leading to vehicle issues.
MZ
Maryan Zanko
Nov 11, 2025
5.0
За 100$ можна поміняти швидко масло в машині
K
Özgür Kiracı
Nov 10, 2025
1.0
I waited in line for 45 minutes and eventually couldn’t tolerate it any longer, so I left the branch without getting the oil change.
There was only one car being serviced in each lane. What happened to the so-called 15-m
CK
Chris Kenney
Nov 6, 2025
5.0
Great service and staff had an oil change they also suggested some other preventative services but not try to upsell I will definitely be back
AL
April LeShore
Nov 3, 2025
5.0
I went and got an oil change on November 3rd 2025. These guys were excellent. They work in sync and got the job done. There customer service was phenomenal.
CO
Carly Odynsky
Oct 28, 2025
5.0
The staff here was amazing! They were really kind and explained everything to me!