Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the West Newton area, turn to Safelite AutoGlass . Those in central West Newton or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 1199 Washington St, Safelite AutoGlass West Newton repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
269 reviews
5 stars
154
4 stars
15
3 stars
5
2 stars
9
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and professional service, many reported poor communication and unresponsiveness from staff.
Quality of Work
Several reviews highlighted issues with installation quality, including improper calibration and damage to vehicles during service.
Scheduling Issues
Numerous customers experienced significant delays and multiple rescheduling of appointments, often due to parts not being available.
Overall Experience
Mixed reviews indicate that while some customers had positive experiences, many others reported frustration and dissatisfaction with the service.
Facility Conditions
The waiting area received positive remarks for cleanliness and amenities, but some customers noted a lack of communication regarding waiting times.
- MHMoonsu HanNov 15, 20255.0Everyone who works at the shop is very professional and hardworking. The person who replaced my windshield started at 6:30 AM, and I was able to pick up the car early in the morning so I could start my day without any interruptions. Thank you for your sincere work.
- JCJuan Carlos CarusoOct 30, 20251.0They destroy my truck! They scratched I been bounced off from them tou insurance and from my insurance to them to take accountability to the damage they did to my truck they say they get back to me I been patiently wait for more the one year now I finally contacted the consumer affairs trying to get this place closed asap! Stay away you got better result on installing your self
- MRMarcos RamírezOct 29, 20255.0I recently had my rear window replaced at SafeLite AutoGlass in Newton, and I truly appreciate their effort and professionalism. Even though the process required me to visit the shop more than once, the team did everything possible to make sure the job was done right, with good quality and empathy throughout. They worked hard to help me get the best available replacement for my Jeep, and I’m grateful for their support. I would definitely recommend them. One suggestion for future customers: it’s worth asking about the quality of the glass being used, since that often depends more on the insurance company than on SafeLite itself. In my case, SafeLite went above and beyond to facilitate the best outcome possible.
- JYJordyn YoungOct 24, 20251.0I was told it would be a 3-4 hour wait and to leave if possible so I paid to Uber home to be called 2 hours later and told they couldn’t replace my windshield due to an error message for recalibration… they gave me back my car without even vacuuming all the glass inside until I said something. My dealer recommended Eagle Auto Glass who is picking up my car and said to even get the error message during recalibration they would have had to at least try to replace the windshield… so they just were lazy. Total waste of time and energy. avoid!
- BCBen CossetteOct 18, 20251.0I had my windshield replaced here. They gave me back my car stuck in camera calibration mode, all front facing safety features disabled, neglected to install the sensor pad for my automatic wipers, and left my A-pillar interior covers completely hanging off. Also my wipers now slam into the A-pillar when I turn them on. Thank you guys!!! 👍
Frequently Asked Questions About Safelite AutoGlass
What services does Safelite AutoGlass in West Newton provide?
Safelite AutoGlass offers windshield repair and replacement, auto glass installation and repair, chip and crack repair, power window repair, same-day service, insurance paperwork processing, and recalibration of advanced safety systems.
Where is Safelite AutoGlass located in West Newton?
Safelite AutoGlass is located at 1199 Washington St, Unit A, West Newton, MA 02465, USA.
What are the business hours of Safelite AutoGlass in West Newton?
The store is open Monday through Friday from 7:00 AM to 5:00 PM, Saturday from 8:00 AM to 5:00 PM, and is closed on Sunday.
Does Safelite AutoGlass offer mobile auto glass repair services?
Yes, Safelite AutoGlass offers convenient in-shop and mobile auto glass repair and replacement services in the West Newton area.
Is there a national warranty on windshield repairs from Safelite AutoGlass?
Yes, windshield repairs at Safelite AutoGlass come with a national lifetime warranty and can be completed in as little as 30 minutes.
What payment options are accepted at Safelite AutoGlass in West Newton?
Payments can be made using American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Safelite AutoGlass in West Newton require appointments for service?
Yes, Safelite AutoGlass requires appointments for service and also offers online estimates.
Which nearby places can customers visit along with Safelite AutoGlass in West Newton?
Customers can visit nearby places including Jacob Auto Sales for vehicle shopping, Dunkin' for coffee and snacks, and Blue Salt Restaurant for dining before or after their auto glass service.
Are there nearby transportation or rental car services near Safelite AutoGlass?
Yes, Enterprise Rent-A-Car is nearby, providing rental car services which customers might use if their vehicle is being repaired at Safelite AutoGlass.
What local automotive dealers and related businesses are near Safelite AutoGlass in West Newton?
Nearby automotive-related businesses include Newton Auto Group, KG Motors, Grand Auto Sales LLC, Motorcars of Boston, and Jacob Auto Sales, which provide options for car buying, parts, and accessories.