Safelite AutoGlass

3.5
269 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the West Newton area, turn to Safelite AutoGlass . Those in central West Newton or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 1199 Washington St, Safelite AutoGlass West Newton repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
1199 Washington St, West Newton, MA
02465, United States

Hours

Reviews

3.5
269 reviews
5 stars
154
4 stars
15
3 stars
5
2 stars
9
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and professional service, many reported poor communication and unresponsiveness from staff.

Quality of Work

Several reviews highlighted issues with installation quality, including improper calibration and damage to vehicles during service.

Scheduling Issues

Numerous customers experienced significant delays and multiple rescheduling of appointments, often due to parts not being available.

Overall Experience

Mixed reviews indicate that while some customers had positive experiences, many others reported frustration and dissatisfaction with the service.

Facility Conditions

The waiting area received positive remarks for cleanliness and amenities, but some customers noted a lack of communication regarding waiting times.
  • MH
    Moonsu Han
    Nov 15, 2025
    5.0
    Everyone who works at the shop is very professional and hardworking. The person who replaced my windshield started at 6:30 AM, and I was able to pick up the car early in the morning so I could start my day without any interruptions. Thank you for your sincere work.
  • JC
    Juan Carlos Caruso
    Oct 30, 2025
    1.0
    They destroy my truck! They scratched I been bounced off from them tou insurance and from my insurance to them to take accountability to the damage they did to my truck they say they get back to me I been patiently wait for more the one year now I finally contacted the consumer affairs trying to get this place closed asap! Stay away you got better result on installing your self
  • MR
    Marcos Ramírez
    Oct 29, 2025
    5.0
    I recently had my rear window replaced at SafeLite AutoGlass in Newton, and I truly appreciate their effort and professionalism. Even though the process required me to visit the shop more than once, the team did everything possible to make sure the job was done right, with good quality and empathy throughout. They worked hard to help me get the best available replacement for my Jeep, and I’m grateful for their support. I would definitely recommend them. One suggestion for future customers: it’s worth asking about the quality of the glass being used, since that often depends more on the insurance company than on SafeLite itself. In my case, SafeLite went above and beyond to facilitate the best outcome possible.
  • JY
    Jordyn Young
    Oct 24, 2025
    1.0
    I was told it would be a 3-4 hour wait and to leave if possible so I paid to Uber home to be called 2 hours later and told they couldn’t replace my windshield due to an error message for recalibration… they gave me back my car without even vacuuming all the glass inside until I said something. My dealer recommended Eagle Auto Glass who is picking up my car and said to even get the error message during recalibration they would have had to at least try to replace the windshield… so they just were lazy. Total waste of time and energy. avoid!
  • BC
    Ben Cossette
    Oct 18, 2025
    1.0
    I had my windshield replaced here. They gave me back my car stuck in camera calibration mode, all front facing safety features disabled, neglected to install the sensor pad for my automatic wipers, and left my A-pillar interior covers completely hanging off. Also my wipers now slam into the A-pillar when I turn them on. Thank you guys!!! 👍

Frequently Asked Questions About Safelite AutoGlass

What services does Safelite AutoGlass in West Newton provide?

Safelite AutoGlass offers windshield repair and replacement, auto glass installation and repair, chip and crack repair, power window repair, same-day service, insurance paperwork processing, and recalibration of advanced safety systems.

Where is Safelite AutoGlass located in West Newton?

Safelite AutoGlass is located at 1199 Washington St, Unit A, West Newton, MA 02465, USA.