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For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in West Bridgewater.
The staff is frequently praised for being friendly, professional, and efficient, with many customers highlighting individual employees for their exceptional service.
Efficiency
Customers appreciate the quick service and minimal wait times, often noting that they are in and out in a timely manner.
Quality Concerns
Some reviews indicate issues with service quality, such as improper installation of oil filters and incomplete services, leading to customer dissatisfaction.
Upselling Practices
Several customers expressed concerns about aggressive upselling tactics, feeling pressured to purchase additional services or products.
Overall Experience
While many customers report positive experiences, there are notable complaints about unprofessional behavior and service inconsistencies that could deter future visits.
LS
Logan Stumpf
Nov 15, 2025
5.0
Great service. I was seen quickly and the staff was personable and professonal.
FW
Fredi Walker
Nov 12, 2025
5.0
Wonderful service, efficient and respectful. As a senior l appreciate service that is fair and considerate and they did both
CH
Christopher Osborn - Home
Oct 27, 2025
5.0
Mambo and Ricardo went above and beyond to make sure my car and cabin were in tip top shape.
Wear Bridgewater Valvoline has a well oiled machine team! Thank you.
JF
Jeff Fowler
Oct 25, 2025
5.0
I was very impressed with the thoroughness and professionalism, along with the attention to detail that went into my visit. This was my first time at Valvoline and I was very impressed with the cohesiveness of the staff
BO
Brian Owens
Oct 19, 2025
3.0
Quick-lube shops have a bad rep in the industry for screwing up simple oil changes. Unfortunately this location is no different. The service i received was excellent, efficient and reasonably priced for the convenience it offers. In my case I was recovering from an injury and couldn’t do my own oil change.
However, when it came time to do my next oil change I was not surprised to find the drain plug on the oil pan to be way over tightened along with the oil filter, that when I tried to remove the filter I had to use a special tool that grabs and digs into the filter to remove it. Even with the tool it required a breaker bar that ended up crushing and twisting the filter apart… what a mess! We don’t need 800lb gorilla strength when tightening a filter! (Just past snug is enough for most!)
Train your employees better, or pay them more so they actually give a damn.