Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Kathie and Kris.
Efficiency
Several reviews noted quick service and the ability to accommodate urgent requests, especially during busy times.
Management Issues
There were complaints about inconsistent management and scheduling problems, including issues with honoring online appointments.
Trustworthiness
Some customers expressed concerns about being upsold unnecessary services or parts, leading to distrust in the shop's recommendations.
Mixed Experiences
While many had positive experiences, others reported significant issues with service quality and accountability, indicating a lack of consistency.
ZC
Z C
Feb 16, 2026
5.0
I came in late on a Friday with leaking coolant. They were able to investigate and diagnose the issue. I was not able to get the work done there as we were travelling, though i was really impressed with how helpful and knowledgeable everyone was. Thank you!
AL
Aubeen Lopez
Jan 22, 2026
1.0
Unprofessional
TM
Tricia Manna
Jan 2, 2026
5.0
I always went to Goodyear in Worcester for my car 14 years for everything. Recently I moved to webster and I came to the one here. I had the best experience all around! I love the new management! They got my car in fast and did the brakes within an hour. They were friendly and knowledgeable. I will definitely be back for anything else.
RF
Ron Frohock
Nov 25, 2025
5.0
I first went to the new Town Fair Tire in Webster and ended up at Good Year.
All I needed was four replacement tires mounted and balanced.
Town Fair told me that it was going g to be about $220.00 total where Good Year was a bit more than half of that.
Town Fair told me the cost was high based on the fact that I didn’t buy the tires there.
Regardless of where I bought the tires, the work required is exactly the same.
Honestly, I was extremely pleased to end up at GoodYear as they looked my car over with a fine tooth comb which was appreciated.
Their technicians are trained mechanics rather that just tire changers.
I won’t be going back to Town Fair.
DO
Diana Cortez orellana
Oct 20, 2025
1.0
This is the worst place ever, my mother went for an oil change and they tried to scam her she left home with a completely good tire because we had checked it prior, at the shop they told her she had a screw which she ignored because she knew! There was no screw, but magically when she got home there was! you can clearly see the screw was put in with a drill, I understand businesses need money but this is no acceptable