Goodyear Auto Service

4.2
221 reviews
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Business Details

143 Thompson Road, Webster, MA
01570-2063, United States
(508) 943-5005
https://www.goodyearautoservice.com/en-US/shop/MA/Webster/000900384-01570-2063

About

Auto Repair ShopTire Shop
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.

Details

  • DebitAvailable
  • Cash onlyNot available
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable

Location

Goodyear Auto Service
143 Thompson Road, Webster, MA
01570-2063, United States

Hours

Reviews

4.2
221 reviews
5 stars
160
4 stars
15
3 stars
8
2 stars
7
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness, helpfulness, and professionalism, particularly highlighting individuals like Kathie and Kris.

Service Quality

Mixed reviews on service quality; while some customers had positive experiences with repairs and maintenance, others reported issues with misdiagnoses and upselling.

Appointment Issues

Several customers expressed frustration with the online appointment system and scheduling conflicts, leading to long wait times and unfulfilled appointments.

Trustworthiness

Concerns were raised about transparency and trust, with some customers feeling they were misled regarding repairs and costs.

Efficiency

Positive feedback on quick service during emergencies, with many customers appreciating the prompt assistance when they had urgent tire issues.
  • DO
    Diana Cortez orellana
    Oct 20, 2025
    1.0
    This is the worst place ever, my mother went for an oil change and they tried to scam her she left home with a completely good tire because we had checked it prior, at the shop they told her she had a screw which she ignored because she knew! There was no screw, but magically when she got home there was! you can clearly see the screw was put in with a drill, I understand businesses need money but this is no acceptable
  • FD
    Frank Damelio
    Oct 9, 2025
    5.0
    I am grateful I brought my car here for an oil change. They found an issue with the drain plug and showed me. A different company had stripped it. Arielle solved the problem by trying different methods to extract the bolt. She saved me time and money. You could tell she really cared. Sometimes in this industry that is hard to find. A+ experience.
  • BP
    Bill Perry
    Sep 17, 2025
    1.0
    I have been getting oil changes here for a few years. Since a change in management, the last 2 times have been awful. Couldn't get a screw undone once and this time It took close to 2 hours for the oil change and rotating the tires,when rotating the tires they left off a lug nut. I went back after I noticed it and told them about the lug nut missing and they said it was missing before. There's nothing on my invoice about the lug nut missing and no one said anything about it also being a tire shop why would you leave it missing. They finally replaced it but, not without a, "out of curiosity, we'll replace it". Out of curiosity I will never go back to this place and recommend no one else go there.
  • SH
    Suzanne Holup
    Aug 24, 2025
    5.0
    We had a flat tire on our long trip home. We were lucky to find Goodyear in Webster as they were the only tire center open around. They greeted us at the door. Employees were extremely kind and professional, and we were back on the road again within 45 minutes. Highly recommend for efficiency, expertise, and great customer service.
  • PL
    Pj Lonergan
    Jul 10, 2025
    5.0
    Amazing place w
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Frequently Asked Questions About Goodyear Auto Service

What is Goodyear Auto Service?

Goodyear Auto Service is a full-service tire and automotive repair store owned and operated by the Goodyear Tire & Rubber Company.

Where is Goodyear Auto Service located?

It is located at 143 Thompson Road, Webster, MA 01570-2063, USA.