Business Details
About
Tire Shop
Details
- Requires appointmentNot available
- Curbside pickupAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Sullivan Tire & Auto Service
21 North Beacon Street, Watertown, MA
02472, United States
Hours
Reviews
4.3
183 reviews
5 stars
133
4 stars
16
3 stars
5
2 stars
5
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.
Service Quality
While several reviews noted excellent service and quick turnaround times, there were also complaints about poor service and unresolved issues.
Pricing
Customers appreciated the fair pricing and transparency, although some felt they were upsold unnecessary services.
Management Response
Positive feedback was noted regarding new management's efforts to resolve past issues, but some customers still experienced dissatisfaction with service outcomes.
Mixed Experiences
Several reviews reflected a mix of positive and negative experiences, indicating inconsistency in service quality across visits.
- JDJohn Deighton2 days ago5.08/10 Excellent advice and service. Prompt installation. I was very impressed by Sullivan. I will make them my first call next time. Why not a 10? Nothing to do with Sullivan. It’s the industry. So many brands, so many models, so hard to make an informed choice. I used Consumer Reports, Wirecutter and ChatGPT. None helped. I feel the industry is set up to make it inevitable that we overpay.
- HMHenry MurilloOct 24, 20255.0The Watertown team are the best!!! Always come here for the smiles and the friendly service.
- CLChris LinoOct 10, 20255.0Hands down they have great customer service
- AMAna MendezOct 7, 20255.0I had a great experience! Came in and was immediately taken care of. Everything was explained to me and process was smooth and easy.
- S1Shawn 12Aug 26, 20255.0Lowest price I can find everywhere. Much more helpful and friendly staff compared to the other tire shop I went. Will see how my new tires feel on the road.
Frequently Asked Questions About Sullivan Tire & Auto Service
Where is Sullivan Tire & Auto Service located?
Sullivan Tire & Auto Service is located at 21 North Beacon Street, Watertown, MA 02472, US.
What are the regular business hours of Sullivan Tire & Auto Service?
The shop is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 7:30 AM to 5:00 PM, and closed on Sundays.
Does Sullivan Tire & Auto Service offer tire and auto repair services?
Yes, they provide tire sales, auto repair, oil change service, and wheel alignment service.
Is it necessary to make an appointment before visiting Sullivan Tire & Auto Service?
No, appointments are not required to visit Sullivan Tire & Auto Service.
Does Sullivan Tire & Auto Service provide curbside pickup and in-store shopping options?
Yes, they offer both curbside pickup and in-store shopping options for customer convenience.
Can I find free Wi-Fi and restroom facilities at Sullivan Tire & Auto Service?
Yes, the shop provides free Wi-Fi and restroom facilities for customers.
What nearby places can I visit before or after my appointment at Sullivan Tire & Auto Service?
Nearby you can visit The Diner at 11 North Beacon for a meal, Panera Bread cafe for coffee and snacks, or explore the Watertown Founders Monument, a local landmark and antique store.
Are there nearby fitness and martial arts clubs close to Sullivan Tire & Auto Service?
Yes, Kimura BJJ USA Boston, Kimura Jiu Jitsu Academy, Boston Judo, and MacDonald Academy of Martial Arts are nearby if you're interested in martial arts or fitness classes.
Where can I get additional automotive services near Sullivan Tire & Auto Service?
O'Reilly and Son Autobody and Firestone Complete Auto Care are nearby for additional automotive repair and tire services.
How can customers in the area contact Sullivan Tire & Auto Service or find more information online?
Customers can call them at +1 617-926-5070, visit their website at www.sullivantire.com, or find them on social media platforms such as Facebook and Instagram (@sullivan_tire).