Enterprise Rent-A-Car

Reviews

• ST

  Semih Tercan

  3 days ago
  1.0
  Terrible service
• DR

  David Rosmarin

  6 days ago
  1.0
  rented a truck a week in advance. Even got reminders from Enterprise about my upcoming rental. Arrive to find not a single truck on the lot. The employee was fabulous and apologetic, but that does not make for acceptable business practices. I got really stuck not having a truck the day I had rented it.
• KL

  Kristeen Lau

  Feb 18, 2026
  5.0
  I was having my car fixed at Hynes Collision Center in Belmont and this Enterprise location made a difficult situation so easy. They offered pick up and drop off for the rental car where I was getting my car fixed and even provided transportation back to pick up my car. I don't think I've ever had any rental car services do this for me. We also had a flat tire with the rental we were using and they offer roadside assistance and replaced our car immediately to ensure we were safe and covered. They were very friendly and pleasant to interact with, I highly recommend this location if you want good service!
• EO

  Eren Omer

  Jan 14, 2026
  5.0
  fast and great job, thank you guys!
• DM

  Danielle Moccia

  Jan 1, 2026
  1.0
  I really don’t like leaving negative reviews but we had such a bad experience with the Enterprise in Watertown, so I feel the need to. We needed a rental while our car was in the shop. We were initially provided a newer Camry. Right after taking it home (we live a 2min drive away from the location) I noticed the low pressure gauge kept coming on for the tires. I gave them a call and they told me they could fill the tires for us - no problem, we live right around the corner so I said I’d bring it in after running errands. I noticed a noise coming from one of the tires while driving, but the gauge went off after a bit so I wasn’t too concerned. When I parked, I heard air coming out of the front left tire. I got down on the ground and saw that the tire had a pretty decent sized hole in it. Brought it to Enterprise and they told me if the light isn’t on, the tire is probably fine and to just take it home. I said okay and drove it around the block but my gut told me to bring it back. This second time, I asked them to give the tires a better look. The new rep said he’d bring it next door to Jiffy Lube. After 5mins, I was told it was fine and to bring it home. My gut told me to bring it back a 3rd time. I took photos of the hole in the tire before walking back inside and finally, the 3rd rep believed me and apologized. Thank god because I was moving the next day and would have woken up to a flat. He switched out the car and gave me a Mazda cx30. Everything seemed fine until we went to the gas station and realized the cap was broken so badly and was stuck to the point where we couldn’t open it. It also snowed while we had the Mazda and when driving, salt was getting on the windshield and I needed to use wiper fluid, which wasn’t working. I stopped on the parkway in NJ while visiting family to buy wiper fluid, thinking it just needed to be filled. Someone at the rest stop helped us out and we all realized that Enterprise filled the wiper fluid tube with water instead of fluid, and the water froze the tank and the pump, so we couldn’t use it. I literally had to stop on the parkway every 15mins for a 4hr drive back to MA to toss water on the salt covered windshield just so that I could see. This place provided unsafe vehicles and while the reps were friendly, they didn’t believe me when I tried telling them about the issues I was having and they were unhelpful. I won’t ever use Enterprise again.

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