Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Waltham.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
400 reviews
5 stars
252
4 stars
56
3 stars
29
2 stars
9
1 star
54
What are people saying?
AI-generated from recent customer reviews
Service Quality
Mixed feedback on service quality, with some customers reporting excellent, quick, and friendly service, while others experienced negligence leading to damage and unresolved issues.
Staff Attitude
Staff interactions varied widely; many customers praised the friendliness and professionalism of the team, while others reported rudeness and dismissive behavior.
Accountability Issues
Several reviews highlighted a lack of accountability from management regarding service errors, with customers feeling their concerns were not adequately addressed.
Pricing Concerns
Customers expressed concerns about rising prices and perceived high costs compared to competitors, with some feeling pressured into unnecessary services.
Consistency Across Locations
Experiences varied significantly between locations, with some customers recommending specific locations for their consistent quality of service.
- KBKristine BarkerOct 30, 20251.0I’ve been reluctant to write this review, as every employee there has been very nice. However, my last service resulted in my car having almost no oil in it. I got an oil change Saturday morning, drove it 5 miles home, and didn’t use the car again until Monday night. When I turned on the car, the low oil light was on and the dipstick confirmed. I took the car to a mechanic the next day. He confirmed there was no oil leaks or cracks in the filter that would cause low oil and also confirmed the car had almost no oil in it. I tried calling the location directly, but they route you to a national customer service number. They took down my information and the manager of the location called me about a day later. While he was very nice, he took no responsibility for what happened and said by reviewing video he could tell his employees put oil in the car. He also said since it was more than 24 hours since the service, the could not give me a refund even if I provided proof from the mechanic. They offered me a 50% off coupon and for the manager to do my next oil change personally. The idea they think I’d go back is so ridiculous but it was clear that I wasn’t getting a refund so I just said - fine mail me the coupon. Interestingly, I never even got the coupon (which I would have just given away to someone brave enough to use them). So I paid for an expensive oil change there just to go and pay for more oil from a mechanic. Lesson learned - go to your local mechanic who has training as opposed to people working hard but clearly not receiving adequate supervision. I’m annoyed, but overall just so relieved my engine didn’t take the hit from their negligence.
- EGEvan GilbertOct 25, 20251.0Staff refused to swap 1 quart of oil and transmission fluid for Lucas oil additives I’ve used at a different valvoline in Jupiter Florida I went to for years. Unbelievably inflexible and delusional as to the risk it posed. I don’t think I can ever be convinced to go back to any valvoline after this experience.
- JKJustin KwiatkowskiSep 27, 20254.0I appreciate the good, reliable service, got an oil change,& new wipers, a little steep$,but i would recommend the professional, courteous service.
- MPMark ParrishSep 23, 20255.0The technicians were fast and knowledgeable about my car
- SSSamanthaSep 12, 20255.0Hi Team, I hope you're all doing well. I wanted to share my excellent experience at Valvoline Instant Oil Change. The service was impressively quick and efficient, with the team immediately attending to my vehicle. The staff was friendly, professional, and knowledgeable, patiently answering all my questions. I particularly appreciated their transparency and honesty, as they explained the work clearly without trying to upsell unnecessary services. This integrity is why I'll return to Valvoline Instant Oil Change in the future. Overall, I left feeling confident that my vehicle was well cared for. Thank you for maintaining such high standards!
Frequently Asked Questions About Valvoline Instant Oil Change
What type of vehicle maintenance services does Valvoline Instant Oil Change in Waltham offer?
Valvoline Instant Oil Change in Waltham provides quick, stay-in-your-car 15-minute oil changes and a variety of preventive vehicle maintenance solutions for all types of vehicles.
Where is Valvoline Instant Oil Change located in Waltham?
It is located at 557 Main St., Waltham, MA 02452, USA.
What are the hours of operation for Valvoline Instant Oil Change in Waltham?
The service center is open Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on November 27, 2025, and December 25, 2025.
Do I need to make an appointment for an oil change at Valvoline Instant Oil Change in Waltham?
No appointments are required; you can come in without one for service.
What payment methods are accepted at Valvoline Instant Oil Change in Waltham?
They accept debit cards, credit cards, and mobile NFC payments.
How can I contact Valvoline Instant Oil Change in Waltham?
You can reach them by phone at +1 781-894-5223 or the alternate number +1 800-327-8242.
Is Valvoline Instant Oil Change in Waltham a franchise or an independent business?
It is a franchise and participant in the Valvoline network for nearly 40 years.
What nearby dining options are available around Valvoline Instant Oil Change in Waltham?
Nearby dining includes Asia Wok (Chinese and Asian cuisine), Food Express (specialty foods and pizza), Via Latina (delicatessen and groceries), and Watch City Grill (pizza and restaurant). These places are convenient to visit before or after your vehicle service.
Are there any nearby medical or wellness services near Valvoline Instant Oil Change in Waltham?
Yes, nearby you can find Joe Can Help Home Care Services, Johnson Compounding and Wellness pharmacy, Patient First Chiropractic and Physical Therapy clinic, and Hummingbird Holistic Healthcare for various health and wellness needs.
Can I find any historical or cultural sites close to Valvoline Instant Oil Change in Waltham?
Yes, nearby landmarks include the Marshall Smith House and John M. Peck House, both historical buildings and museums that you might enjoy visiting.