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Monro Auto Service and Tire Centers

3.8
(198 reviews)

Business Details

209 Lexington Street, Waltham, MA
02452, United States
(781) 899-2040
https://locations.monro.com/ma/waltham/209-lexington-street

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
209 Lexington Street, Waltham, MA
02452, United States

Hours

Reviews

3.8
198 reviews
5 stars
130
4 stars
4
3 stars
4
2 stars
5
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from front desk staff, leading to a negative customer experience.

Service Quality

Several customers reported issues with service quality, including damage to vehicles and lack of accountability for mistakes made during service.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that experiences can vary.

Pricing Concerns

Customers expressed dissatisfaction with pricing transparency, particularly regarding additional fees and costs associated with services.

Efficiency

A number of reviews noted quick service and efficiency in completing tasks, especially for tire-related services.
  • J1
    Junior 123
    6 days ago
    1.0
    the guy at the desk is rude and disrespectful and tries to make you feel stupid i would never come back and never recommend to anyone
  • DS
    Demik Strauss
    Feb 17, 2026
    1.0
    What a horrible place to visit for your needs! The old man in the front desk is rude as hell. I have no idea how they are in business yet. The customer service area has only few chairs. You cannot even use the toilet. On top of those, that guy tried to scam me on services by forcing to do staffs that are not required. I was about to call the police which I ignored at the last moment. NEVER GO THERE. There are plenty of places to get better behavior and services.
  • DK
    Deyan Krustev
    Feb 14, 2026
    1.0
    I visited Waltham branch for tire replacing. The most disgusting attitude at front desk. Total confusion about my car and the service it needed. I understand that mistakes happen, it's normal, but I didn't even feel an attempt at an apology. In the end, they even lost one of my lug nuts
  • AA
    Adam Abdo
    Jan 26, 2026
    4.0
    Tires
  • CT
    Carlos A Teo
    Jan 5, 2026
    1.0
    ​"I visited today for a tire installation appointment at 1:00 p.m. regarding an online order. Unfortunately, the service provided by the elderly gentleman at the counter was unacceptable. He was unprofessional and rude, frequently raising his voice and interrupting me while I tried to explain my situation. As a customer, I believe this level of service is inappropriate and disrespectful."

Frequently Asked Questions About Monro Auto Service and Tire Centers

What types of automotive services does Monro Auto Service and Tire Centers in Waltham provide?

Monro Auto Service and Tire Centers offers dealer-quality auto maintenance and repair services, including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and tire changes with top-quality brands.

What tire brands are available at Monro Auto Service and Tire Centers?

They specialize in tire changes with top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.

Brand Certified Facts from Monro Auto Service and Tire Centers

Monro Auto Service and Tire Centers partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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