Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Lexington Ave in Waltham, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Waltham, MA or call us at (781) 894-0656.
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being rude or unhelpful.
Product Availability
Customers appreciate the wide selection of auto parts and tools, but some report issues with stock and ordering.
Installation Services
There are complaints about inconsistent installation services, with some customers receiving help while others are denied assistance.
Staff Knowledge
Many reviews highlight knowledgeable staff who provide valuable assistance, though there are instances of poor service from specific employees.
AC
Andrew Castrova
2 days ago
5.0
Shout out to Andrew who helped us get windshield wipers with the right adapter for our Subaru Outback!
Made the right purchase and helped put them on for us too.
JM
Jeremy M
Feb 20, 2026
5.0
These guys rock.
Juan is knowledgeable, customer focused, and has an all star work ethic.
If you need an automotive thing, you need Juan
AB
AMD BKLYN
Feb 9, 2026
1.0
About as unhelpful as you could imagine. I went in for some twilight repair tape. The spot on the shelf was empty so I asked if they might have any in back. The guy said maybe they did but it would be in boxes that hadn’t been unpacked yet. He wouldn’t go check and he told me he was the only one there even though I could see three other people working. Hard to imagine anyone lazier. I’ll go somewhere else or get it online.
MM
Mazyar Moschtaghi
Feb 1, 2026
5.0
Great experience at AutoZone. I went there to buy a battery for my Kia Sportage, and the staff member (whose name I wish I knew) was extremely helpful and very nice. They shared the tools with me and helped me replace the battery right there. Fast, friendly service, highly recommend! ⭐⭐⭐⭐⭐
IV
Isaac Volan
Jan 27, 2026
5.0
I went in and asked if they could scan my car for a code since my check engine light came on. The man at the counter was very kind and walked me through how to use the tool and printed me a report on the issue talking me through what I needed to know acknowledging that it wasn’t an urgent issue which made me feel great as he clearly wasn’t trying to take my money. Overall very kind and quick and helpful