Business Details
About
Used Car DealerCar DealerTruck DealerUsed Truck DealerCar Finance and Loan Company
Details
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Empire Pre-Owned Superstore
2153 Grand Army of the Republic Highway, Swansea, MA
02777, United States
Hours
Reviews
4.2
948 reviews
5 stars
726
4 stars
30
3 stars12
2 stars12
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the sales staff, particularly Chelsea and Lisa, for their helpfulness, patience, and professionalism during the car-buying process.
Communication Issues
Several reviews highlighted poor communication, including difficulties in reaching staff and lack of follow-up on important matters like registration and repairs.
Transparency Concerns
Customers expressed frustration over hidden fees and misleading pricing practices, with some feeling that the dealership was deceptive in its advertising.
Vehicle Quality
Multiple reviews mentioned issues with the vehicles sold, including mechanical problems and lack of proper maintenance before sale.
Mixed Experiences
While many had positive interactions with sales staff, others reported negative experiences, particularly regarding post-sale support and vehicle reliability.
- ARAmanda RamosJan 2, 20265.0I can't shout out these guys enough. My car was totaled and I needed a car ASAP to get back on my feet. While I am still going through it with insurance, Nate, Alex and Celine went above and beyond to get me back on the road faster than I could have imagined. You need a car? Get down to these guys and see what they can do! Miracle workers!
- KAKELLC AdminDec 30, 20255.0Very professional and friendly service. Stephanie and her team took what was a very difficult situation and made it as painless as possible. I will return again if I ever need more body work done
- BSBuddy SmithDec 25, 20252.0I keep getting messages on Facebook from them. And I tell them to stop, and they keep sending me messages.
- TTTim TobinDec 18, 20255.0I was just able to get a real nice Honda Ridgeline. Chelsea handled the sale and she was professional, helpful and friendly. I heartliy recommend her and Empire pre-owned for all your automotive needs!
- CSChristina SilvaDec 15, 20252.0Just had to bring the car they sold me to the dealership to be worked on and haven’t even had it a month. Highly suggest bringing a mechanic with you. No volume in a 2022; was told they completed an oil change however this keeps popping up in the app. Specifically said I didn’t want to end up in a car I wasn’t happy with and here I am anyways. This is the second car I’ve gotten with empire and both had issues.