Business Details
About
Used Car DealerCar DealerTruck DealerUsed Truck DealerCar Finance and Loan Company
Details
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Empire Pre-Owned Superstore
2153 Grand Army of the Republic Highway, Swansea, MA
02777, United States
Hours
Reviews
4.2
933 reviews
5 stars
715
4 stars
30
3 stars12
2 stars10
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Lisa and Chelsea, for their helpfulness, professionalism, and ability to make the car-buying process smooth and enjoyable.
Transparency Issues
Several reviews highlighted concerns about hidden fees and deceptive pricing practices, including significant markups on advertised prices and lack of clear communication regarding costs.
Mixed Experiences
While many customers had positive experiences, others reported serious issues with vehicle quality and post-purchase support, indicating inconsistency in service and product reliability.
Sales Tactics
Some customers expressed dissatisfaction with aggressive sales tactics and pressure to finalize purchases quickly, which detracted from their overall experience.
Vehicle Quality Concerns
Multiple reviews mentioned issues with vehicle condition upon purchase, including undisclosed mechanical problems and poor maintenance, leading to customer frustration.
- LLLyss5 days ago1.0My husband and I drove over an hour and 20 minutes to check out a 2019 Chevy Tahoe, listed at $28,640 on CarGurus AND their own website. What they fail to mention until you get there, look at the vehicle, test drive the vehicle, let them value your trade, and wait for numbers is that they add $3,000 to the online pricing. (BEFORE ADDING TAXES, REGISTRATION, ETC.) Keep in mind, my trade after paying off was worth $3,200 plus the $4,000 we were planning on putting down in cash. Not to mention, the vehicle's black paint was chipped all over (tried hiding with a paint pen) and scratched up and down each side, had an oil pan leak, AC lines leaking, and engine oil cooler line leaking. The "best they could do" was give us the vehicle at the online listed price, meaning they'd only remove the sneaky $3,000 they add to the online pricing just to get you there. The salesman then tried to get us to initial that we'd buy the vehicle if we could get the price down to $26,000 considering it'd be a few thousand just to fix the paint, felt sketchy. READ THE FINE PRINT - would not recommend this dealership.
- NSNelle StevensNov 15, 20255.0We had an excellent experience with Empire Preowned! Muneeb, Alex, and Eric were incredibly attentive and efficient throughout the entire process. They took the time to understand what we needed, helped us secure a safe and reliable vehicle, and made sure we got it at a very competitive price. Their professionalism, transparency, and genuine care made the experience smooth and stress-free. I would highly recommend their services to anyone looking for a great car-buying experience!
- JRJoseph rankovicNov 13, 20255.0Muneeb was great helped me find the right car. I'm very happy
- SMSamantha MonizNov 2, 20255.0Maheeb and his boss were an absolute pleasure to work with! Best experience at a car shop we have every had, they really work with you to make the customer happy and not break the bank! They are also very patient and answer every question and request, would give 10 stars if we could!!
- RLRichard LiggonOct 30, 20255.0Had a great experience working with Salim Chakhsi at Empire Pre-Owned ! He was the best Great salesman and staff. Thanks again for a smooth and easy sale.