Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, some reported poor experiences with management and communication.
Service Quality
Overall, customers appreciated the quality of service, with many noting timely repairs and effective solutions, although there were instances of incorrect tire installations.
Pricing Transparency
Customers generally found pricing to be reasonable and appreciated the lack of pressure to upsell services, though some expressed concerns about unexpected charges.
Community Engagement
The business is recognized for its community involvement, such as supporting local events, which positively influences customer perception.
CM
Collin McGladrigan
Dec 22, 2025
1.0
Had my girlfriend get a tire patched here, they tried upselling a new tire. I refused and patched the tire myself. Thanks for the help though 👍
BS
Bill Schineller
Nov 21, 2025
5.0
Happy the tires I asked for were in stock and put on same day. Performed alignment and gave me before/after output.
Courteous staff took a look at the wear on my old tires, actually didn’t pressure me to replace them (my mechanic had suggested I do so soon). Tires I wanted were on sale, and with sale price better than online tire stores.
(More than my wife paid for same tires at Sullivan 2 years ago, but that’s inflation…)
Sullivan Tire in Sudbury lets Sudbury Boy Scouts have Christmas Tree sale on their lot every year, so I like them as good community members.
DW
David Ward
Oct 25, 2025
5.0
Team at Sudbury location sourced a new tire and fit us in at very short notice over the weekend for tire damage/replacement before our daughter had to head back to college. Great experience, as per previous visits.
JH
Jeff Horan
Oct 14, 2025
5.0
I called Sullivan Tire and spoke with Monica to get preliminary information about the availability/prices for tires & brakes about two weeks before I decided to move forward with the job; one week before I called and spoke with Alex, who ordered the specific tires to ensure they were in-stock the day of my appointment. I arrived at 7:30am and was greeted by Alex at the front-door, who already had my work-order printed and confirmed. Alex said it would take a few hours to complete and I would get a call when it was done. I hung out in the waiting area for a few minutes until my ride picked me up, it was nicely appointed with WiFi, a high-def TV and coffee. About 4-hours later just before lunch I received a call that it was done. I came back, reviewed the completed work-order and picked up my vehicle. Everything was completed as specified to the highest standards; I feel my vehicle rides like factory new. THANK YOU Sullivan Tire, you went above and beyond!!
AM
Anita Maillet
Sep 13, 2025
5.0
Great place to get your car serviced. Very friendly and precise.
Frequently Asked Questions About Sullivan Tire & Auto Service
What are the operating hours of Sullivan Tire & Auto Service?
The shop is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 7:30 AM to 5:00 PM, and closed on Sundays.
Does Sullivan Tire & Auto Service require appointments for service?
Appointments are not required; you can visit without prior booking.
What types of services does Sullivan Tire & Auto Service offer?
They provide tire services, auto repairs, oil changes, and wheel alignments.
Where is Sullivan Tire & Auto Service located?
It is located at 475 Boston Post Road, Sudbury, MA 01776, USA.
Does Sullivan Tire & Auto Service have any online presence?
Yes, they have a website at https://www.sullivantire.com, a Facebook page, Instagram handle @sullivan_tire, and Twitter handle @sullivantire.
Does Sullivan Tire & Auto Service offer curbside or in-store pickup?
Yes, they offer both in-store and curbside pickup options.
Are there any nearby banks or ATMs close to Sullivan Tire & Auto Service?
Yes, Santander Bank and Santander Bank ATM are nearby for convenient banking needs when you visit Sullivan Tire.
What other automotive services or related businesses are close to Sullivan Tire & Auto Service?
Nearby automotive-related places include Sullivan Tire Wholesale, Sudbury Gulf gas station with an oil change station, and Gulf gas station.
Are there places to grab food or drinks near Sullivan Tire & Auto Service?
Yes, local spots such as Danny's Wine and Spirits, Kappy's Liquors, Barber Shack, and Chef Peppino Italian Restaurant are nearby for food and drinks before or after your auto service.
Is there free Wi-Fi available at Sullivan Tire & Auto Service?