Pilot Travel Center

3.9
2248 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Sturbridge, MA! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
400 Haynes St, Sturbridge, MA
01566, United States

Hours

Reviews

3.9
2,248 reviews
5 stars
1,123
4 stars
476
3 stars
274
2 stars
112
1 star
263

What are people saying?

AI-generated from recent customer reviews

Parking Issues

Customers frequently reported severe parking shortages and difficulties, with many noting that reserved spots were often unavailable.

Service Quality

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Cleanliness

While some customers praised the cleanliness of the restrooms and showers, others reported unsanitary conditions and maintenance issues.

Fueling Experience

Many reviews highlighted long wait times and inefficiencies at the fuel pumps, causing frustration among truck drivers.

Food and Amenities

The food options received mixed reviews, with some customers enjoying the selection while others criticized the quality and availability.
  • MY
    Mohammad Yousaf
    Jan 4, 2026
    1.0
    Online booked Shower but still waiting for that last 1:45 min and plenty of showers empty they are not cleaning and waiting time doing nothing. Rude cashier. Gate to come here and avoid for next time. Not recommended coming here.
  • AD
    alfred duroyon
    Dec 31, 2025
    5.0
    Some laundry units need fixin. 1 st time here so far so good, staff was friendly snd helpful.
  • AS
    Alfredo Sanchez
    Dec 28, 2025
    5.0
    This Pilot location is so busy but staff are ALWAYS nice and they keep this place clean and organized.
  • HZ
    Hany Zakarna
    Dec 7, 2025
    1.0
    Well everything here is looking good except they have no sign for the 18-wheeler where to get entrance from and there is a truck driver stopped in the middle of the entrance and try to docking to get out but I just told him you know what you're good just keep going straight trucks is going through there so I hope over there they put signs does the drivers have attention from where to enter to the truck stop
  • 00
    0
    Dec 1, 2025
    1.0
    One of the worst in the states .. Pumps run very slow and they are even slower to fix a broken pump. Not only that they let drivers pull up from pump and go shopping like on a Sunday afternoon..Fix the pumps quicker.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.