Need a rental car in Springfield, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Boston Road location today.
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude behavior and unprofessionalism.
Vehicle Availability
Several customers expressed frustration over reserved vehicles not being available upon arrival, leading to dissatisfaction with the service.
Cleanliness and Condition
Some customers reported receiving vehicles that were not clean or had unpleasant odors, which negatively impacted their experience.
Pricing Issues
There were complaints about unexpected charges and discrepancies between quoted prices and final charges, leading to dissatisfaction among customers.
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Victoria Rolon
4 days ago
1.0
Make sure you ask lots of questions because they will do whatever they want and not disclose. Bri loves to cut you off while you’re talking! They tell me I have a balance and when I get there it’s a different amount.
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isaac morales
Jan 29, 2026
1.0
This is by far the WORST enterprise. The lady at the front desk was extremely rude after taking multiple public transportation on two hours on the bus just for her to mess up charge my card 100 bucks more than what it was supposed to be then it got declined because the extra hundred wasn’t on there and then when she redid it, I asked her to hold on for a second, so I can unlock my card. She proceeded to give attitude and charge my card while it was locked therefore getting declined again. You need better people working at this location. Everybody that I have spoke to from different locations said they always have a problem with the Boston road location get it together people
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marisol amaro
Jan 2, 2026
5.0
Very satisfied costumer service was great
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Lilly G.
Dec 23, 2025
1.0
Had an appointment for 3:00 and the lady informed us the car is 20
Minutes away, needs to come back, and be cleaned. She had us waiting for multiple minutes before approaching us as well. Appointments have set times for a reason, Be prepared and professional.
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Johana Ayala
Dec 9, 2025
5.0
The girl who helped me is wonderful, super attentive and very kind, she explained everything to me in detail and helped me from the day I rented until the day I delivered the car, thank you very much