Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 128 Island Pond Rd in Springfield offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.1
183 reviews
5 stars
105
4 stars
33
3 stars
20
2 stars
5
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, there were significant complaints about rude behavior and lack of assistance from some employees.
Product Availability
Customers noted that while the store generally has a good selection of parts, there are frequent issues with stock levels and incorrect items being provided.
Store Management
Several reviews indicated a need for better management and employee training, with complaints about disorganization and staff not being attentive to customers.
Overall Experience
Many customers expressed satisfaction with their experiences, highlighting quick service and helpful staff, but frustrations with long wait times and inconsistent service were also noted.
- MMMarcella MitchellDec 16, 20255.0Great customer service Nichole was wonderful
- KCKircys CanelaOct 14, 20254.0Greg was very helpful, changed my battery and I was able to make it to work on time.
- EAEtny Mary AdonOct 10, 20251.0My mother came here to get a new battery for her car keys, the agent refused to help her and called her stupid while she was walking away. Disgusting customer service.
- CKChris KAug 12, 20255.0Very helpful
- CSCinnamon SmithJul 28, 20255.0All staff was very helpful. Thanks Greg and your staff for all your help!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products and services does Advance Auto Parts offer at 128 Island Pond Rd in Springfield?
Advance Auto Parts offers new automotive parts and accessories such as batteries, oil filters, motor oil, brakes, rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits. They provide free battery testing, installation with purchase, engine code scanning, and battery and oil recycling at most locations.
Can Advance Auto Parts install or replace my car battery?
Yes, Advance Auto Parts offers free battery installation with purchase. They also provide free battery testing and recycle old batteries for free. Exclusions may apply.
Does Advance Auto Parts recycle used motor oil and batteries?
Yes, they recycle used motor oil and batteries for free, although exclusions may apply.
Are windshield wiper installations available at Advance Auto Parts?
Yes, Advance Auto Parts will install your windshield wipers for free with purchase. Exclusions may apply.
Can Advance Auto Parts check engine codes or scan my vehicle for issues?
Yes, Team Members can scan your engine codes for free. Exclusions may apply.
What are the store hours for Advance Auto Parts at 128 Island Pond Rd?
The store is open Monday through Saturday from 8:00 AM to 9:00 PM and Sunday from 9:00 AM to 8:00 PM.
What payment methods does Advance Auto Parts accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
What nearby places can customers visit along with Advance Auto Parts at 128 Island Pond Rd?
Customers can also visit nearby places such as East Forest Park Library, Nathan Bill's Bar & Restaurant, and the Island Pond Road Shopping Center, offering options to relax, dine, and shop before or after visiting the store.
How can nearby services like Soft Touch Auto Wash and Detail or Lyndale Garage complement my visit to Advance Auto Parts?
After purchasing parts or accessories at Advance Auto Parts, customers can get their vehicles cleaned or detailed at Soft Touch Auto Wash and Detail or have auto repairs and body work done at nearby Lyndale Garage for comprehensive vehicle care.
Are there convenient financial or shipping services near Advance Auto Parts at 128 Island Pond Rd?
Yes, customers can use services like Bank of America ATM, Western Union for money transfers, and the UPS Access Point location for shipping and receiving packages, all located nearby for convenience.