Monro Auto Service and Tire Centers

4.2
454 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
511 East Main Street, Southbridge, MA
01550, United States

Hours

Reviews

4.2
454 reviews
5 stars
334
4 stars
28
3 stars
5
2 stars
11
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude and unprofessional behavior from management.

Service Quality

Inconsistent service quality; some customers experienced thorough and effective repairs, while others reported unnecessary upselling and incomplete work.

Timeliness

Many customers expressed frustration with long wait times, even with scheduled appointments, leading to dissatisfaction.

Pricing Transparency

Numerous complaints about unexpected charges and lack of upfront pricing, leading to feelings of being misled.

Staff Competence

While some technicians received praise for their knowledge and professionalism, others were criticized for poor service and lack of accountability.
  • EF
    Elizabeth Forand
    6 days ago
    5.0
    Quick, thorough and polite service. Highly recommend!
  • DR
    Darlene Renaud
    Nov 10, 2025
    5.0
    My car was stopping and starting by itself when I used my automatic starter. When I got into my car all the lights were on indicating that everything has a problem. I barely made it into the parking lot of Monroe and they quickly checked it out and told me to come back in 2 hours. When I got back I was pleasantly surprised that everything in my car was all fixed. The service was prompt and friendly I would recommend Monroe to anyone
  • JC
    Jellicle Cat
    Nov 3, 2025
    5.0
    Had brakes replaced
  • RG
    Rachel Gustafson
    Nov 1, 2025
    1.0
    Basic brake job, pads and rotors, turns into a month of my car being messed up and $1500 later. First, smoking from the brakes! A noxious odor and tons of brake dust around my rims. Then, the caliper they said they fixed starts to seize and they charge me an extra $600 to replace it!! I had just replaced it 3 years prior. They weren’t even old. I chose it for location convenience but never ever again…. This shop takes advantage of people and I’m so mad I trusted them
  • JJ
    Julian Jones
    Oct 9, 2025
    1.0
    If I could leave zero stars i would. Monro destroyed my vehicle and the manager blatantly lied to the insurance company to save face whom decided to take his word for it. My vehicle had zero issues. Transmission gets serviced. Two days later transmission suffers a catastrophic failure and IM now on the hook for the $5000 bill because their manager is a LIAR. save yourself the headache. Take your business ANYWHERE else. They made it very clear how they operate. ZERO accountability.

Frequently Asked Questions About Monro Auto Service and Tire Centers

Where is Monro Auto Service and Tire Centers located?

Monro Auto Service and Tire Centers is located at 511 East Main Street, Southbridge, MA 01550, USA.

What are the operating hours of Monro Auto Service and Tire Centers?

The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.